---
description: Compare the top Incident Management Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Incident Management Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.ae/directory/31332/incident-management/software)

# Incident Management Software

Canonical: https://www.capterra.ae/directory/31332/incident-management/software

Page: 1 / 18\
Next: [Next page](https://www.capterra.ae/directory/31332/incident-management/software?page=2)

> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

-----

## Products

1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.6/5 (802 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
2. [Site24x7](https://www.capterra.ae/software/168192/site24x7) — 4.7/5 (382 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
3. [Risk Hawk](https://www.capterra.ae/software/1035322/risk-hawc) — 4.8/5 (49 reviews) — AI-powered GRC platform connecting ERM, audit, compliance, TPRM, BCP, controls, KRIs, incidents and risk intelligence.
4. [Workday HCM](https://www.capterra.ae/software/66908/workday-hcm) — 4.5/5 (1774 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
5. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
6. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
7. [SolarWinds Service Desk](https://www.capterra.ae/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
8. [Datadog](https://www.capterra.ae/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
9. [Mitti (by SafetyCulture)](https://www.capterra.ae/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
10. [Pulseway](https://www.capterra.ae/software/141792/pulseway) — 4.7/5 (312 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
11. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (298 reviews) — Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access.
12. [Splunk Enterprise](https://www.capterra.ae/software/94317/splunk) — 4.6/5 (267 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
13. [SiteDocs](https://www.capterra.ae/software/143579/sitedocs) — 4.8/5 (255 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.
14. [ManageEngine ServiceDesk Plus](https://www.capterra.ae/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
15. [Pirani](https://www.capterra.ae/software/196959/pirani) — 4.5/5 (225 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
16. [PagerDuty](https://www.capterra.ae/software/125693/pagerduty) — 4.6/5 (221 reviews) — Cloud-based IT incident management platform with on-call scheduling, alert grouping, event automation, and AI-generated summaries.
17. [Issuetrak](https://www.capterra.ae/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
18. [New Relic](https://www.capterra.ae/software/118128/new-relic) — 4.5/5 (201 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
19. [Vivantio](https://www.capterra.ae/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
20. [Zoho Creator](https://www.capterra.ae/software/211755/zoho-creator) — 4.3/5 (170 reviews) — Cloud-based low-code platform for building custom web and mobile apps, automating workflows, and analyzing data.
21. [Mattermost](https://www.capterra.ae/software/170524/mattermost) — 4.4/5 (168 reviews) — Open source team communication platform that provides organizations with messaging and file-sharing tools for web, PCs, and mobiles.
22. [VelocityEHS](https://www.capterra.ae/software/119952/ehs-management-software) — 4.5/5 (166 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
23. [OpsGenie](https://www.capterra.ae/software/170236/opsgenie) — 4.6/5 (156 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.
24. [Hexnode UEM](https://www.capterra.ae/software/146405/hexnode-mdm) — 4.6/5 (154 reviews) — An all in one solution for iOS, fireOS, Macs, Android, Apple TVs, Linux, ChromeOS, visionOS, Windows devices and laptop management.
25. [AlertMedia](https://www.capterra.ae/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.

-----

Page: 1 / 18\
Next: [Next page](https://www.capterra.ae/directory/31332/incident-management/software?page=2)

## Related Categories

- [Risk Management Software](https://www.capterra.ae/directory/30665/risk-management/software)
- [Occupational Health Software](https://www.capterra.ae/directory/32619/occupational-health/software)
- [Safety Management Software](https://www.capterra.ae/directory/31299/safety-management/software)
- [EHS Management Software](https://www.capterra.ae/directory/10015/ehs-management/software)
- [Corrective and Preventive Action Software](https://www.capterra.ae/directory/31343/corrective-and-preventive-action/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.ae/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/31332/incident-management/software> |
| de | <https://www.capterra.com.de/directory/31332/incident-management/software> |
| de-AT | <https://www.capterra.at/directory/31332/incident-management/software> |
| de-CH | <https://www.capterra.ch/directory/31332/incident-management/software> |
| en | <https://www.capterra.com/incident-management-software/> |
| en-AE | <https://www.capterra.ae/directory/31332/incident-management/software> |
| en-AU | <https://www.capterra.com.au/directory/31332/incident-management/software> |
| en-CA | <https://www.capterra.ca/directory/31332/incident-management/software> |
| en-GB | <https://www.capterra.co.uk/directory/31332/incident-management/software> |
| en-IE | <https://www.capterra.ie/directory/31332/incident-management/software> |
| en-IL | <https://www.capterra.co.il/directory/31332/incident-management/software> |
| en-IN | <https://www.capterra.in/directory/31332/incident-management/software> |
| en-NZ | <https://www.capterra.co.nz/directory/31332/incident-management/software> |
| en-SG | <https://www.capterra.com.sg/directory/31332/incident-management/software> |
| en-ZA | <https://www.capterra.co.za/directory/31332/incident-management/software> |
| es | <https://www.capterra.es/directory/31332/incident-management/software> |
| es-AR | <https://www.capterra.com.ar/directory/31332/incident-management/software> |
| es-CL | <https://www.capterra.cl/directory/31332/incident-management/software> |
| es-CO | <https://www.capterra.co/directory/31332/incident-management/software> |
| es-CR | <https://www.capterra.co.cr/directory/31332/incident-management/software> |
| es-DO | <https://www.capterra.do/directory/31332/incident-management/software> |
| es-EC | <https://www.capterra.ec/directory/31332/incident-management/software> |
| es-MX | <https://www.capterra.mx/directory/31332/incident-management/software> |
| es-PA | <https://www.capterra.com.pa/directory/31332/incident-management/software> |
| es-PE | <https://www.capterra.pe/directory/31332/incident-management/software> |
| fi | <https://www.capterra.fi/directory/31332/incident-management/software> |
| fr | <https://www.capterra.fr/directory/31332/incident-management/software> |
| fr-BE | <https://fr.capterra.be/directory/31332/incident-management/software> |
| fr-CA | <https://fr.capterra.ca/directory/31332/incident-management/software> |
| fr-LU | <https://www.capterra.lu/directory/31332/incident-management/software> |
| it | <https://www.capterra.it/directory/31332/incident-management/software> |
| ja | <https://www.capterra.jp/directory/31332/incident-management/software> |
| ko | <https://www.capterra.co.kr/directory/31332/incident-management/software> |
| nb | <https://www.capterra.no/directory/31332/incident-management/software> |
| nl | <https://www.capterra.nl/directory/31332/incident-management/software> |
| nl-BE | <https://www.capterra.be/directory/31332/incident-management/software> |
| pl | <https://www.capterra.pl/directory/31332/incident-management/software> |
| pt | <https://www.capterra.com.br/directory/31332/incident-management/software> |
| pt-PT | <https://www.capterra.pt/directory/31332/incident-management/software> |
| sv | <https://www.capterra.se/directory/31332/incident-management/software> |
| tr | <https://www.capterra.web.tr/directory/31332/incident-management/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.ae/","@id":"https://www.capterra.ae/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ae/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ae/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Incident Management Software","description":"Compare the top Incident Management Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.","url":"https://www.capterra.ae/directory/31332/incident-management/software","about":{"@id":"https://www.capterra.ae/directory/31332/incident-management/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ae/directory/31332/incident-management/software#breadcrumblist"},"@id":"https://www.capterra.ae/directory/31332/incident-management/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ae/directory/31332/incident-management/software#itemlist"},"publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.capterra.ae/#website"}},{"@id":"https://www.capterra.ae/directory/31332/incident-management/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"https://www.capterra.ae/directory/31332/incident-management/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Incident Management Software - Prices &amp; Reviews - Capterra United Arab Emirates 2026","@context":"https://schema.org","@id":"https://www.capterra.ae/directory/31332/incident-management/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"description":"Freshservice is an ITSM solution in the cloud. It provides powerful incident management capabilities which closely integrate with other ITSM processes like problem, change, release, and asset management. You can let users raise tickets through various channels like email, support portal, chat etc. Its smart ticket form even deflects trivial issues by suggesting relevant knowledge base articles. Your IT team can automate ticket assignment and use canned responses to further boost productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.ae/software/132997/freshservice","@type":"ListItem"},{"name":"Site24x7","position":2,"description":"Avoid downtime and errors like never before and accelerate your customers' digital experience with Site24x7. Monitor your websites, servers, networks, and applications from a single platform. Set thresholds for critical metrics and receive alerts whenever a threshold is breached. Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.ae/software/168192/site24x7","@type":"ListItem"},{"name":"Risk Hawk","position":3,"description":"Risk Hawk is an AI-powered GRC and Integrated Risk Management platform that connects Enterprise Risk Management, Internal Audit, Compliance, TPRM, Operational Risk, Business Continuity, Controls, KRIs, Incidents and Policies in one configurable environment.\n\nIt connects risks with controls, audits, compliance obligations, incidents, third parties and remediation actions to provide a unified view of organizational risk.\n\nHawk-i, Risk Hawk’s AI intelligence layer, enables natural-language interaction with GRC data, helping teams analyze information, identify patterns and anomalies, compare datasets, surface potential risks and generate insights.\n\nRisk Hawk helps CROs, risk, compliance and audit teams move from fragmented, manual processes toward connected, continuous and AI-assisted risk management.","image":"https://images.g2crowd.com/uploads/product/image/e710e469df4e72934a9143b061208624/risk-hawk.png","url":"https://www.capterra.ae/software/1035322/risk-hawc","@type":"ListItem"},{"name":"Workday HCM","position":4,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. Workday provides clean, coherent data and is transparent about its ML models, ensuring human control over final decisions to elevate human capabilities in finance and HR. Workday helps companies unlock engagement by empowering employees and managers with simplified, unified experiences, leading to increased retention and performance. It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.capterra.ae/software/66908/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":5,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ae/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":6,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ae/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":7,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ae/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":8,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png","url":"https://www.capterra.ae/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Mitti (by SafetyCulture)","position":9,"description":"Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisations, Mitti brings incident reporting, investigation and follow-up into one operating picture. From the frontline to the boardroom, it gives everyone a clear understanding of what happened and why, highlights what needs attention and recommends what to do next. Every incident reported, investigation completed and corrective action taken becomes intelligence your teams can use to prevent the next one.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7298e0a0-6579-4624-b414-9c8df17b44d4.png","url":"https://www.capterra.ae/software/141080/iauditor","@type":"ListItem"},{"name":"Pulseway","position":10,"description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.ae/software/141792/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":11,"description":"NinjaOne is a cloud-based IT operations platform that brings endpoint management, remote monitoring, patch management, mobile device management, backup, remote access, documentation, and ticketing into one console.\n\nIT teams and managed service providers use it to monitor and manage devices across Windows, macOS, Linux, Android, and iOS. Automated patching covers operating systems and thousands of third-party applications, while built-in backup protects endpoints, servers, and SaaS data.\n\nCore features include real-time alerting, single-click remote sessions, asset lifecycle tracking, network discovery, vulnerability detection, context-rich ticketing, and IT documentation. The platform scales from 50 to over 150,000 endpoints without architecture changes.\n\nNinjaOne suits MSPs of all sizes and internal IT teams in midsize to enterprise organizations across healthcare, education, financial services, public sector, and technology industries.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.capterra.ae/software/165889/ninjaone","@type":"ListItem"},{"name":"Splunk Enterprise","position":12,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.ae/software/94317/splunk","@type":"ListItem"},{"name":"SiteDocs","position":13,"description":"Most intuitive Safety Software with world class Analytics, an integration and automation engine, and In-App Chat.\n\nSiteDocs, a GoCanvas solution, is the easiest way to manage your entire safety program from mobile apps and the web. SiteDocs features a custom form builder, PDF document library, worker certification management, offline-mode, and more. SiteDocs will help you easily manage your safety program while saving you time and helping you maintain the highest standard of safety possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.capterra.ae/software/143579/sitedocs","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":14,"description":"Cut down your mean time to respond (MTTR) to incidents with ServiceDesk Plus and its industry-leading incident management capabilities. Detect alerts from monitoring tools and log them as incidents. Trigger automated, incident-response workflows that help your IT teams move fast and fix outages before they impact your end users and customers. Take the help of our GenAI-integrated virtual chatbot to collaborate faster during incident resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ae/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Pirani","position":15,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.ae/software/196959/pirani","@type":"ListItem"},{"name":"PagerDuty","position":16,"description":"PagerDuty is a cloud-based operations platform that helps teams detect, respond to, and resolve incidents that affect their services. Teams use it to manage on-call schedules, route alerts to the right people, and coordinate responses across departments.\n\nPagerDuty centralizes alerts from monitoring tools, groups related events to reduce noise, and automates repetitive response tasks. It also generates incident summaries and status updates to keep stakeholders informed.\n\nThe platform suits IT, DevOps, and customer support teams at midsize to large businesses that need to maintain service reliability and reduce downtime.","image":"https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png","url":"https://www.capterra.ae/software/125693/pagerduty","@type":"ListItem"},{"name":"Issuetrak","position":17,"description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ae/software/16499/issuetrak","@type":"ListItem"},{"name":"New Relic","position":18,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.ae/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":19,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.ae/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":20,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://images.g2crowd.com/uploads/product/image/e025495629467c034988b39be1f3803d/zoho-creator.png","url":"https://www.capterra.ae/software/211755/zoho-creator","@type":"ListItem"},{"name":"Mattermost","position":21,"description":"Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations for their mission-critical work. Our private, hybrid and public cloud solutions offer secure, configurable, highly scalable messaging across web, mobile and PC with archiving, search, and deep integration across in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83818d5f-7118-419a-895a-ab7e7b0134cd.jpeg","url":"https://www.capterra.ae/software/170524/mattermost","@type":"ListItem"},{"name":"VelocityEHS","position":22,"description":"The VelocityEHS Accelerate® Platform makes it easy to track all types of Incidents, manage corrective actions, and simplify reporting & analytics, giving you the flexibility to control every aspect of incident management anywhere, anytime with its robust workplace Incident Management Software Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba38214-4091-48b2-89ba-62fd3a0d2845.png","url":"https://www.capterra.ae/software/119952/ehs-management-software","@type":"ListItem"},{"name":"OpsGenie","position":23,"description":"Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.capterra.ae/software/170236/opsgenie","@type":"ListItem"},{"name":"Hexnode UEM","position":24,"description":"Hexnode is a cloud-based UEM solution that allows you to harness the power of the cloud to secure and manage corporate devices. They offer a flexible solution for comprehensive management and security of all the endpoints deployed in an organization. Trusted by SMBs to Fortune 100s worldwide, you can manage your entire corporate network with ease. Supporting major device platforms and offering support to a wide range of industries, Hexnode is globally recognised for its industry-best features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b209cb7-6839-425c-8f70-84e9f114b0a6.png","url":"https://www.capterra.ae/software/146405/hexnode-mdm","@type":"ListItem"},{"name":"AlertMedia","position":25,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. AlertMedia delivers fast, reliable, multichannel emergency communication—making it easy to reach employees in seconds across text, voice, email, mobile app, and desktop alerts. With a modern interface that works seamlessly across devices, teams can communicate clearly and maintain control during high-pressure situations.\n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.ae/software/176123/alertmedia-mass-notification","@type":"ListItem"}],"numberOfItems":25}
</script>