---
description: Discover and compare Free Incident Management Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Incident Management Software - Capterra United Arab Emirates 2026
---

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# Incident Management Software

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> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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## Products

1. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
2. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
3. [Datadog](https://www.capterra.ae/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
4. [Mitti (by SafetyCulture)](https://www.capterra.ae/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
5. [ManageEngine ServiceDesk Plus](https://www.capterra.ae/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
6. [Pirani](https://www.capterra.ae/software/196959/pirani) — 4.5/5 (225 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
7. [New Relic](https://www.capterra.ae/software/118128/new-relic) — 4.5/5 (201 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
8. [Mattermost](https://www.capterra.ae/software/170524/mattermost) — 4.4/5 (168 reviews) — Open source team communication platform that provides organizations with messaging and file-sharing tools for web, PCs, and mobiles.
9. [OpsGenie](https://www.capterra.ae/software/170236/opsgenie) — 4.6/5 (156 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.
10. [xMatters](https://www.capterra.ae/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
11. [Dotcom-Monitor](https://www.capterra.ae/software/89991/dotcom-monitor) — 4.5/5 (83 reviews) — Outage detection with multi-location confirmation and alert routing to PagerDuty, Opsgenie, Slack, ServiceNow, and on-call schedules.
12. [Dashpivot](https://www.capterra.ae/software/178010/dashpivot) — 4.7/5 (76 reviews) — Web and mobile-based integrated management system and digital database for collecting, managing and analysing any information.
13. [Safesite](https://www.capterra.ae/software/165101/safesite) — 4.7/5 (74 reviews) — Safesite is a powerful, easy-to-use safety management solution proven to reduce workplace incidents by up to 57%.
14. [Freshstatus](https://www.capterra.ae/software/185971/freshstatus) — 4.6/5 (73 reviews) — Freshstatus is a Status Page and Incident Communication Software.
15. [Grafana](https://www.capterra.ae/software/196036/grafana-enterprise) — 4.6/5 (73 reviews) — 2025 Gartner MQ Leader in Observability Platforms, offering an OSS-based, composable observability stack with Grafana Cloud + LGTM.
16. [Maropost Commerce Cloud](https://www.capterra.ae/software/1015229/maropost-commerce-cloud) — 4.2/5 (72 reviews) — Boost revenue with user-friendly marketing automation. Hyper-segment and create standout campaigns effortlessly.
17. [Alloy Navigator](https://www.capterra.ae/software/108129/alloy-navigator) — 4.6/5 (67 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
18. [ilert](https://www.capterra.ae/software/207205/ilert) — 4.7/5 (65 reviews) — ilert is the incident management platform with a built-in AI SRE: alerting, on-call, status pages. Made and hosted in Germany.
19. [Tandem Software](https://www.capterra.ae/software/131244/tandem-software) — 4.8/5 (59 reviews) — When an incident occurs, track and document the response process through the six stages outlined by NIST.
20. [SafetyQube](https://www.capterra.ae/software/1022650/safetyqube) — 4.8/5 (59 reviews) — Manage safety, quality, security, machine breakdown and environmental incidents through SafetyQube. On mobile, tablets \& desktops \!\!\!
21. [flowdit](https://www.capterra.ae/software/1060812/flowdit) — 4.9/5 (46 reviews) — flowdit is incident management software for near misses, injuries and equipment failures. Report with a photo, assign an owner.
22. [Mezmo](https://www.capterra.ae/software/172632/logdna) — 4.7/5 (42 reviews) — Mezmo, formerly LogDNA, is an observability platform to manage and take action on your data. It ingests, processes, and routes log data
23. [Asset Infinity](https://www.capterra.ae/software/151567/asset-infinity) — 4.7/5 (38 reviews) — Our Incident management software helps teams raise tickets, respond \& address unexpected events so that its impact can be minimised.
24. [Better Stack](https://www.capterra.ae/software/202150/Better-Stack) — 4.8/5 (37 reviews) — Better Stack lets you see inside any stack, debug any issue, and resolve any incident.
25. [ALVAO Asset Management](https://www.capterra.ae/software/144068/alvao-asset-management) — 4.7/5 (29 reviews) — ALVAO Asset Management is a user-friendly ITAM solution for Microsoft 365, providing a single source of truth for all your assets.

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## Related Categories

- [Risk Management Software](https://www.capterra.ae/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.ae/directory/31299/safety-management/software)
- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)
- [EHS Management Software](https://www.capterra.ae/directory/10015/ehs-management/software)
- [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.ae/directory)

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Manage Incidents and  communicate  status updates in realtime with your teams and customers.\n\nNew features in Freshstatus 3.0 include:  \nAuthenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration.","image":"https://images.g2crowd.com/uploads/product/image/eb8ad5bc89897f5998175dc5d04ed32a/freshstatus.png","url":"https://www.capterra.ae/software/185971/freshstatus","@type":"ListItem"},{"name":"Grafana","position":15,"description":"Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir for metrics, Loki for logs, and Tempo for traces. Grafana Cloud, the fully managed offering, accelerates time to value with turnkey solutions for Kubernetes monitoring, incident response, load testing, and more. It features Adaptive Metrics for cost-efficient data aggregation and native OpenTelemetry support. Built on open standards, Grafana empowers teams to visualize and correlate data from any source—without vendor lock-in—whether self-managed or in the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1864734b-84f0-41f1-a1ab-e2b402fb3711.png","url":"https://www.capterra.ae/software/196036/grafana-enterprise","@type":"ListItem"},{"name":"Maropost Commerce Cloud","position":16,"description":"Maropost Marketing Cloud empowers fast-growing retail and ecommerce brands. With email, SMS, and web & mobile push, create personalized omnichannel customer journeys. Designed for speed and scalability, it offers pre-built templates, workflows, and sophisticated segmentation tools. Unleash your marketing potential!","image":"https://images.g2crowd.com/uploads/vendor/image/1932/5a1c8273a0f98b16b2830c2a5ce3f106.png","url":"https://www.capterra.ae/software/1015229/maropost-commerce-cloud","@type":"ListItem"},{"name":"Alloy Navigator","position":17,"description":"Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.capterra.ae/software/108129/alloy-navigator","@type":"ListItem"},{"name":"ilert","position":18,"description":"ilert is an incident management, on-call alerting, and status page platform with a built-in AI SRE, made and hosted in Germany.\n\nilert's AI SRE does the investigating: it pulls the relevant logs and metrics, correlates the incident with recent deploys and config changes across your existing tools, and attaches a hypothesis plus a specific proposed fix to the live incident. Engineers start from a hypothesis instead of a blank terminal, review the evidence, and decide. The AI runs the investigation, your team makes the call.\n\nThe AI SRE is read-only by default, scoped per team, and every step is audit-trailed. ilert is ISO 27001 certified, GDPR-compliant, and supports NIS2 and DORA requirements.\n\nOne platform covers the full lifecycle: AI investigation, voice-capable multi-channel alerting, on-call scheduling, and status pages, with 150+ integrations. Auto-import migrates users, teams, schedules, and escalation policies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/534b3e2c-6720-4c47-99c9-648d97216abe.png","url":"https://www.capterra.ae/software/207205/ilert","@type":"ListItem"},{"name":"Tandem Software","position":19,"description":"With Tandem Incident Management you can create and manage your incident response plan for responding to incidents. Get a jump start with helpful features and suggested wording based on NIST's Computer Security Incident Handling Guide. When an incident occurs, track and document the response process through the six stages outlined by the National Institute of Standards and Technology (NIST SP 800-61 rev. 2). Track and document what takes place during each stage as you respond to each incident.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09640537-52c9-4a52-a8a1-e1632ee546d3.png","url":"https://www.capterra.ae/software/131244/tandem-software","@type":"ListItem"},{"name":"SafetyQube","position":20,"description":"Ask for a free trial of top rated SafetyQube today !!! Use SafetyQube to digitally report and investigate safety, quality, breakdown, environmental & security incidents, capture details, prepare corrective and preventive action plans and approve completion of actions. With SafetyQube, you can prepare for and manage customer and ISO audits with confidence. \n\nInstantly generate over 100 real-time charts and analysis around health & safety performance and complete management reporting in no time !!!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24560459-0e02-4372-9c91-7de03ab3d72e.png","url":"https://www.capterra.ae/software/1022650/safetyqube","@type":"ListItem"},{"name":"flowdit","position":21,"description":"flowdit incident management software turns a report from the shop floor into a closed action. Anyone on the line can raise a near miss, an injury or a machine failure on their phone, add a photo and be done in under a minute. It works offline, so a basement or a remote site changes nothing. From there the incident gets an owner and corrective actions with deadlines, and overdue items are visible without anyone chasing them. Patterns show up on their own when the same cause keeps returning. Reports for management or the authorities build themselves from what was already recorded. People who would otherwise skip reporting find it easier when the guidance comes as images and short video in their own language. One plant or forty sites, every incident takes the same path from report to sign-off.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e3b705e-c8e6-4c8c-b13a-d9132bd65dc8.webp","url":"https://www.capterra.ae/software/1060812/flowdit","@type":"ListItem"},{"name":"Mezmo","position":22,"description":"Mezmo, formerly LogDNA, is an observability platform to manage and take action on your data.  Launched in Y Combinator’s Winter 2015 cohort, the company fuels massive productivity gains for modern engineering teams at hyper-growth startups and Fortune 500 companies alike, including Asics, Better.com, Sysdig, and 6 River Systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c42b71c-22f1-4b5f-a450-8050a3d4cd7a.png","url":"https://www.capterra.ae/software/172632/logdna","@type":"ListItem"},{"name":"Asset Infinity","position":23,"description":"Asset Infinity's Incident management software enables the ticket manager to assign tickets to the available technician. Whenever a new ticket is created, a notification is sent to the ticket management group. When a ticket is assigned to a specific technician again alert is sent via SMS, email & mobile. Our incident management software can record the repairs done, costs incurred & spares consumed.​ You can set a priority of tickets, and filter tickets based on the location, employee, dates, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ff32059-0314-4c70-9748-16fdd173b5a5.png","url":"https://www.capterra.ae/software/151567/asset-infinity","@type":"ListItem"},{"name":"Better Stack","position":24,"description":"Better Stack is an eBPF-based, AI SRE observability tool that helps you ship high-quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations.","image":"https://images.g2crowd.com/uploads/product/image/9ada002e2d24ade08ff6d951054f5a5d/better-stack.png","url":"https://www.capterra.ae/software/202150/Better-Stack","@type":"ListItem"},{"name":"ALVAO Asset Management","position":25,"description":"ALVAO IT Asset Management (ITAM) seamlessly integrates with vendor portals and provides complete lifecycle control of hardware and software, from acquisition to disposal, with a single source of truth. Its intuitive tree-structured interface and CMDB visualize ownership and dependencies, enabling IT teams to resolve incidents faster and plan changes with confidence. Automated discovery via Agent, SNMP, Intune, and SCCM ensures real-time accuracy, while mobile scanning and electronic handover workflows simplify audits and eliminate gaps. \nBeyond operational efficiency, ALVAO ITAM helps organizations strengthen governance and compliance. With built-in Software Asset Management, it optimizes licenses, controls Microsoft 365 usage, and reduces compliance risks. Certified to ISO 27001 and SOC 2, the platform also supports adherence to Cyber Essentials, NIS2, and DORA, ensuring asset management processes align with today’s regulatory demands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1e4af8e-6c16-4f67-8bd6-4426bc6301df.png","url":"https://www.capterra.ae/software/144068/alvao-asset-management","@type":"ListItem"}],"numberOfItems":25}
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