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Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice (Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice
SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfillment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications Learn more about SapphireIMS Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates. Learn more about SapphireIMS
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software Learn more about Vision Helpdesk
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. Its used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass and many more. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues. Learn more about Halp Halp is a conversational ticketing solution for modern IT & Ops teams to assign, prioritize, manage, and report on requests from Slack. Learn more about Halp
Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24 Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on customer infrastructure without a need to buy a cloud-based service. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types Learn more about Mint Service Desk Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. Learn more about Mint Service Desk
LiveAgent boasts the fastest chat widget on the market. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets with our customer knowledge base. Discover 175+ help desk features including a unified inbox and a powerful hybrid ticketing system. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox. Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place. Learn more about Trengo Provides an inbox for companies to communicate efficient with their clients via different communication channels in one central place. Learn more about Trengo
Zendesk's IT service desk software puts multi-channel ticketing and employee self-service portals in one place. Support easily enables ITIL processes, so you can put your focus where it counts. And with our flexibility and analytics, you have a system that facilitates continuous improvement, the core ITIL tenet. See why over 200,000 organizations in over 160 countries choose Zendesk. Zendesk Support is the IT service desk software built for better customer relationships.
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning IT service desk software. Powered by smart technology like AI and automations and built with ITIL best practices in mind, SolarWinds Service Desk can remove the manual burden of managing incoming tickets or tracking technology assets, freeing up budget and empowering IT professionals to focus on critical growth projects and transformation. Achieve faster ticket resolutions & waste less time repeating tasks with one of the most reviewed & highest rated service desks.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
SysAid's award-winning Service Desk includes everything you need for effective IT service management in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you! Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard.
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian
Vivantio is a leading enterprise service management platform that combines service-focused CRM capabilities, ESM principles, and measurable outcomes that empower organizations to improve service while reducing costs, achieving business goals and serving happier customers. Our story began in 2003, inspired by the desire to build a multi-tenant platform thats reliable, configurable and secure. Today, Vivantio is one of the most trusted service management SaaS providers for service teams. SaaS platform that provides enterprise service management through automated routing, alerts, interaction tracking and more.
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days. Atera is the ultimate all-in-one RMM Software for MSPs and IT Pros. Fixed Cost with unlimited devices, Its that simple. Try for free.
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. The BOSS Solutions Suite is an award winning fully integrated Help Desk / ITSM solution available both on the Cloud and On-Premise.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more. Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
OTRS is a fully-managed service desk that includes ticketing, workflow/process automation and notification, CMDB, SLAs, request management and more. Processes can incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain.
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version. Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
Wix Answers service desk solution offers multiple touchpoints of communication between customers and support agents, all unified under one solution. Wix Answers helps customers resolve issues through support channels, create and manage internal knowledge and offers a self-service for customers who want to get answers by themselves. Wix Answers also provide insights and analytics on your customer support efficiency, third-party integrations like Slack, Jira, Hubspot, Salesforce and more. Wix Answers service desk puts all communion channels under one platform, to increase agent efficiency and customer satisfaction.
SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. SeamlessDesk allows you to achieve your company's service objectives with intuitive and fully-featured software. Unlike other service desk software solutions, SeamlessDesk does not restrict you with high priced plans in order for you to access the features you want or need. Cloud-based service desk software designed to provide you with everything you need for one low price.
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate processes and decisions. Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
The #1 for PowerShell management ScriptRunner is a platform solution for automation and delegation with PowerShell. Centralizing, standardizing as well as monitoring and controlling multiple workflows effectively relieves IT operations. Administrators and DevOps can use the supplied script libraries, customize them or develop their own scripts. The #1 for PowerShell management
Halo Service Desk is a service desk software solution, designed to be used by anyone. With out-of-the-box functionality such as Incident Management, SLAs, change and project management and real-time project dashboards. Easily customisable, you will be able to stay in sync with one centralised system whilst aligning IT to the business needs. Halo Service Desk is a service desk software solution, designed to be used by anyone.
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S. CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Milldesk is a complete software that brings together the best help desk and service desk functions. It is a technical support system aligned with the best practices of ITIL and created with emphasis on the best usability concepts, providing greater agility and organization in ticket management. The Milldesk Software customer service tool offers features such as workflow, IT asset management, incidents management, problem management, changes management, service catalog, knowledge base, SLA. Help Desk software with emphasis on the best usability concepts, providing greater agility and organization in ticket management.
DeepDesk is a modern Service Desk software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to DeepDesk you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs. DeepDesk is a Service Desk solution developed to optimize support requests, daily activities and organisational processes.
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs. Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017. Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM)
- Made in Germany - EcholoN, die Service Management Software Suite, stellt eine umfassende Loesung fuer Service, Support und Kundenbetreuung dar. Modular und erweiterbar: | Ticket System | Helpdesk | IT Service | Management (nach ITIL) | Service Management | Service Desk | Field Service Management | Notfallmanagement | Qualitaetsmanagement. Software von und aus Deutschland. Programmierung und Support mit Sitz in Borstel-Hohenraden bei Hamburg. Jetzt kostenfreie Demo-Tour buchen. EcholoN, die Service Management Software Suite, stellt eine umfassende Lösung für Service, Support und Kundenbetreuung dar.
ProProfs Help Desk is an all-round tool that equips companies to streamline all customer support processes easily. Right from when a customer connects with a support agent to creating a ticket for their problem to assigning the ticket, everything is taken care of with ProProfs Help Desk. With a shared inbox feature that makes collaboration among support agents easy and efficient. This tool also comes with a robust reporting feature to monitor agent performance. ProProfs Help Desk is the ultimate customer support tool that enables companies to resolve their issues instantly.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes. Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
Eccentex AppBase is a low-code platform for digital apps. Its flexible, cloud-architected software empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its history, Eccentex has delivered award-winning capabilities in case management and business process automation (BPM) powered by robotics and advanced document management, to help the worlds leading brands and governments achieve breakthrough results. Eccentex provides a low-code platform that enables brands and governments to rapidly develop powerful digital applications.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place. Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams. Optimize and automate workplace request on one intuitive platform
SP Employee Self-Service Portal turns Office 365 and SharePoint into a next generation portal application, designed to make employees more self-sufficient, automate process flow and shorten cycle times. SP Employee Self-Service Portal provides employee services such as: Central Help Desk (routes to departments) Document Central (policies, forms, other organizational documents) Service Central (central point for frequently used business processes) Employee Directory An out-of-the-box, naive SharePoint, no-code Employee Self Service solution on Office 365, that is 100% customizable.
Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more. Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.
The password enforcer implements a domain-wide corporate password policy, for example minimum password length, minimum digits and minimum lowercase characters. Sysgem Password Policy Enforcer is part of the Sysgem Password Management Suite. Enforces extended password rules and policies across OpenVMS, IBM i, Windows, UNIX/Linux
T-HelpDesk is a powerful yet user-friendly ticketing system software. T-HelpDesk maximizes the management efficiency of the offered services thanks to its intuitive interfaces and to features of ServiceDesk, HelpDesk, IT Ticketing and Asset Management softwares in a single environment. T-HelpDesk supports multi-channel services for customers or internal staff, departmental services (IT, Production, Design, ..), SLA, API, SSO, multi-role, and much more. Can be integrated with T-Kanban and T-PPM. ServiceDesk, HelpDesk, IT Ticketing and Asset Management software. Supports multichannel services, SLA, KB, multirole, alerts and more.
AskMe Desk is the Service Management platform that allows you to design, govern and control workflows in multiple business areas with the aim of improving staff productivity, reducing costs, and making the whole organization much more Efficient. Desk allows classification, tracking, and control of service levels of any business process. It perfectly meets the needs of medium and large organizations. A Service Management ready to respond to the needs of customers and business users where everything is under control and efficiency is
No matter whether you are looking for a pure trouble ticketing, an ITSM software or even Full-Service Management, HEINZELMANN adapts individually to the needs and service processes of your company through its modular structure. It is compliant with ITIL and ISIS12 and can be used throughout the company. > Web-based self-service portal > Workflow Management > Customizing can be carried out largely independently > Support of IT and non-IT assets > E-mail interface > High integration capability No matter whether you are looking for a pure trouble ticketing, an ITSM software or even Full-Service Management -> HEINZELMANN adapts