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ElevenSight's innovative Remote Engagement Platform provides the shortest path to revenue for B2B sales and marketing teams.
The lead conversion and qualification processes in most B2B sales cycles are broken. ElevenSight's innovative Remote Engagement Platform enables B2B sales and marketing teams to increase online lead conversion, accelerate sales cycles, and fulfill sales pipelines with one-click video and audio interactions from anywhere on the web.
The lead conversion and qualification processes in most B2B sales cycles are broken. ElevenSight's innovative Remote Engagement Platform enables B2B sales and marketing teams to increase online lead...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Award-winning remote control - support and monitor critical systems, servers and IT users in any location - from any device.
For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for secure remote control and access of multi-platform computers in any location. Without the need for a third-party service or ongoing subscription costs, it's the perfect tool of choice for any IT team.
For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote access software that helps ITPROS to provide assistance everywhere. Automatic Access, File Transfer, Multiple Connections.
Iperius Remote is software to provide remote assistance or remote access anytime and anywhere. Low latency and fast data transmissions are guaranteed and allow to work fast as if you are present locally. It's an easy-to-use, scalable and secure remote software and allows connection to any unattended devices. Iperius Remote has also an unbeatable price and fully customizable with your brand.
Iperius Remote is software to provide remote assistance or remote access anytime and anywhere. Low latency and fast data transmissions are guaranteed and allow to work fast as if you are present...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling....
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Wayk Bastion lets you take control of a remote computer, or allow an authorized user to take control of your computer.
Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with corresponding session audit trails. Allowing remote access is one thing, but keep track of who accessed what, when and for how long is just as important for security.
Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
N-able Take Control remote support software designed to help your IT business succeed.
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today.
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds,...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Write, plan, manage: Celtx is the all-in-one solution for film, video, and game production.
Celtx is an all-in-one cloud-based system for video planning. Work with your team to write the script, manage pre-production planning, and take your project to camera.
Trusted by millions for superior online collaboration, the Celtx Studio's connected workflow ensures that every member of the production team stays engaged, organized, and informed.
Celtx is an all-in-one cloud-based system for video planning. Work with your team to write the script, manage pre-production planning, and take your project to camera.
Trusted by millions for...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
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An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Onsight's advanced AI & AR tech captures, correlates & presents critical info to your workforce, building a scalable knowledge network.
Librestream transforms workforces with AR & AI- enabled knowledge networks for safer, more efficient & resilient workforces. Librestream’s Onsight solution is the leading augmented reality platform, built for industrial enterprises & deployed in 193 countries, on 6 continents, & supports translations in 27 languages. Compatible with existing workflows and ecosystems, Onsight provides immediate access to the content, people, relevant data, & guidance needed — in any environment & on any device.
Librestream transforms workforces with AR & AI- enabled knowledge networks for safer, more efficient & resilient workforces. Librestream’s Onsight solution is the leading augmented reality platform,...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Fetchit works seamlessly with your Practice Management Software and phone system to pull up a patients comprehensive chart.
Use notifications to pull up client information within your Practice Management Software. By the time you're done with your greeting, you will have the patient's chart pulled up and all the information you need to help that client. Customer not in your database? No problem. You'll have the option to copy their contact information and update an existing client's chart.
Use notifications to pull up client information within your Practice Management Software. By the time you're done with your greeting, you will have the patient's chart pulled up and all the...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
RG System is a SaaS IT Management Platform that offers on a unified interface RMM, Data Backup & Restore and Endpoit Security features.
As a SaaS IT Management expert for more than 10 years, RG System offers a centric portal designed to help both MSPs and IT Pros manage efficiently IT infrastructures.
The solution combines on the same interface 3 complementary modules: Remote Monitoring & Management, Data Backup & Restore and Endpoint Security.
You can easily monitor, remote control, backup, restore and protect hybrids IT environements from a centric SaaS portal.
Make IT Easy with RG System!
As a SaaS IT Management expert for more than 10 years, RG System offers a centric portal designed to help both MSPs and IT Pros manage efficiently IT infrastructures.
The solution combines on the...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote Access Plus is a secure remote support solution
that lets you remotely govern computers anywhere on the globe
Remote Access Plus is a secure and comprehensive enterprise remote support solution
that helps system administrators and IT help desk technicians in troubleshoot Windows,
Mac and Linux computers from a central location. Powerfully built tools like advanced
remote desktop sharing, remote command prompt, registry, Wake on LAN, remote
shutdown, file manager and more enables elite remote assistance and considerably
reduces troubleshooting time from days to minutes.
Remote Access Plus is a secure and comprehensive enterprise remote support solution
that helps system administrators and IT help desk technicians in troubleshoot Windows,
Mac and Linux computers...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote support software that lets you view and control any PC or Mac, on-demand for break/fix and unattended for managed PCs.
Remote support software designed for small business, computer technicians, managed service providers (MSP) & IT business.Instant Housecall is a full featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. It works through firewalls with no configuration. You can automatically fix PCs with its one-of-a-kind Auto PC Repair. From $29/mo, 15 day free trial.
Remote support software designed for small business, computer technicians, managed service providers (MSP) & IT business.Instant Housecall is a full featured remote support solution that lets you...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software.
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services and many other features. Classroom management software.
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Sygma Conect the remote control solution for Windows, Linux and Mac OSX with all-Italian technology! For MSP, IT Operators and CSP.
Sygma Conect the remote control solution for Windows, Linux and Mac OSX with all-Italian technology! All remote control sessions are recorded and can be consulted via web as well as filtered and exported in a CSV file.
With Sygma Connect you have at your disposal:
-Maximum security, thanks to HTTPS connections and encryption.
-Instant start sessions
-Detailed and downloadable session history
and much more.
Sygma Conect the remote control solution for Windows, Linux and Mac OSX with all-Italian technology! All remote control sessions are recorded and can be consulted via web as well as filtered and...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
A remote desktop software that lets you remotely access LAN PCs and provide remote support over the Internet.
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote Management and Administration tools for IT Professionals and System Administrations
MPA Tools simplifies and improves IT infrastructure administration tasks and minimizes problem resolution time for HelpDesk, DeskSide, and System Administrators. A powerful Remote Device Management platform that combines AI logic and task automation to help IT Professionals manage their workstation and server infrastructures in more efficient and reliable ways.MPA Tools combines all the rights tools in one console and gives Administrators the ability to manage devices from AD, SCCM, Intune etc.
MPA Tools simplifies and improves IT infrastructure administration tasks and minimizes problem resolution time for HelpDesk, DeskSide, and System Administrators. A powerful Remote Device Management...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Loop Email helps your team efficiently manage your customer emails together.
Struggling with customer emails?
Try a Shared Inbox - where you can share and manage your customer emails together with your team. Sharing your public email account (like [email protected] or [email protected]) provides clear ownership of your public email account by assigning a person to emails.
Every assigned email will have the name of the person responsible for it, making sure everybody in the team knows who is on top of an email. You can also leave side comments without the customer knowing about it.
Struggling with customer emails?
Try a Shared Inbox - where you can share and manage your customer emails together with your team. Sharing your public email account (like [email protected] or [email protected])...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more.
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more.
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform.
SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context you need to provide fast and personal assistance. It cuts back-and-forth and improves customer experience.
SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads.
SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help.
Help Lightning is a B2B software company specializing in remote assistance.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Our software works with all your existing devices.
Help Lightning is a B2B software company specializing in remote assistance.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Modern, Remote Support in the cloud. The fast and easy way to see and control any device in seconds.
ScreenMeet is modern, remote support software in the cloud. See and control any device from your browser, instantly. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy way to resolve customers' issues from your browser. In seconds, you can start a session, see the customers' device (Windows, MAC, Android and iOS), use a laser pointer and take over control, if necessary. Finally, remote support that just works. Perfect for SaaS, E-commerce, App and Handset companies
ScreenMeet is modern, remote support software in the cloud. See and control any device from your browser, instantly. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Comprehensive, automated IT services via AI - designed for small to midsized business.
Comprehensive, automated IT services via AI - designed for small to midsized business. Providing real-time IT support to 25,000 users and centralized IT management to over 400 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
Comprehensive, automated IT services via AI - designed for small to midsized business. Providing real-time IT support to 25,000 users and centralized IT management to over 400 customers, Electric...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Secure, customizable, locked down proprietary software that wipes clean every session. Offer Free Access, Time, or Charge for use.
SQ provides Hospitality and General Public PC's with secure, locked down, customizable software. Protects against hacks and viruses, malware, wipes out every session without intervention. Offer Free Access, Time Increment Access, or Charge for access (accepts credit card, prepaid card ), payment portal. SQ also promotes a property's internal and external offerings by showcasing them directly on the desktop home screen.
SQ provides Hospitality and General Public PC's with secure, locked down, customizable software. Protects against hacks and viruses, malware, wipes out every session without intervention. Offer Free...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Unattended remote desktop access , remote monitoring & alerts. An affordable, powerful and fast way to do remote computer access.
Remote computer access software for home, business and IT. RemoteToPC is a way to connect to a PC or Mac computer from any other device. Dual monitor remote desktop, remote printing, 2FA + configurable security. mobile apps and more.
Remote computer access software for home, business and IT. RemoteToPC is a way to connect to a PC or Mac computer from any other device. Dual monitor remote desktop, remote printing, 2FA +...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote computer control solution that helps firms manage and control employee activities, file access, meetings, collaboration & more.
Remote computer control solution that helps firms manage and control employee activities, file access, meetings, collaboration & more.
Remote computer control solution that helps firms manage and control employee activities, file access, meetings, collaboration & more.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording.
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs.
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Chimpa UEM is an EMM crossplatform solution that allows to manage, monitor and protect the mobile devices in schools and business.
Chimpa UEM is an EMM (Enterprise Mobility Management) solution that is able to guarantee the control of mobile devices, IFPs and VRs visors because: streamlines management of iOS, iPadOS, tvOS and Android devices with zero-touch deployments; is an Android Enterprise validated solution and it's also completely integrated with Apple services; supports BYOD, COBO, COPE, single purpose device managements (COSU); let IT Admins to manage privacy, policies, apps/content deployment with an easy UX.
Chimpa UEM is an EMM (Enterprise Mobility Management) solution that is able to guarantee the control of mobile devices, IFPs and VRs visors because: streamlines management of iOS, iPadOS, tvOS and...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution.
Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution. Developed for Windows and Mac devices, Remo is the fastest HTML5 remote desktop software on the market. Features include unattended remote connections via web browser, file transfer, reboot to safe mode, and more... Also check out Remo Assist, our one time remote control solution. Ability to elevate to admin and play nicely with Windows UAC.
Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution. Developed for Windows and Mac devices, Remo is the fastest HTML5...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
VSight Remote enables experts to connect to the field, which is the point of impact, instantaneously and solve the problems remotely.
Manufacturing companies are losing 20.000$ per minute because of industrial machinery downtime. This price consist of the stoppage of the production line, expenses for bringing experts to the field, and being late on orders. VSight Remote enables experts to connect to the field, which is the point of impact, instantaneously, and solve the problems remotely. 2-way video and audio communication, PDFs, manuals, step by step instructions, and 3-D models are represented in the real world.
Manufacturing companies are losing 20.000$ per minute because of industrial machinery downtime. This price consist of the stoppage of the production line, expenses for bringing experts to the field,...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Cloud-based eTEK Online provides remote reporting and support customized to meet your specific needs. No one does remote support better
eTEK Online provides the ability to run your accounting, payroll, job cost & supply chain management applications, such as purchasing and inventory control ... 24/7, from any device with access to the internet. All reporting is remote in the manner you want to set up and control. For example, you can establish remote time reporting by contractors and/or employees. Tell us what you want and we will make remote reporting and support work for your organization.
eTEK Online provides the ability to run your accounting, payroll, job cost & supply chain management applications, such as purchasing and inventory control ... 24/7, from any device with access to...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Web-based food delivery solution that helps businesses dispatch orders, set delivery area zones, edit menus, and more in real-time.
Web-based food delivery solution that helps businesses dispatch orders, set delivery area zones, edit menus, and more in real-time.
Web-based food delivery solution that helps businesses dispatch orders, set delivery area zones, edit menus, and more in real-time.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
eal time field support application connecting field service engineers to their in house product experts during service appointments.
SnapSupport is a field engineer companion app on mobile and web, that can be used by FSE's(Field Service Engineers/construction teams/Installation Engineers) to collaborate with their in house experts using collaboration tools such as live video, chat and Google Glass. It enables having your best technician in the field every time, by enabling support remotely through the SnapSupport app. SnapSupport is IoT enabled and can be further used for Quality Approvals and assigning tasks.
SnapSupport is a field engineer companion app on mobile and web, that can be used by FSE's(Field Service Engineers/construction teams/Installation Engineers) to collaborate with their in house...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Web-based scheduling software that automates daily rosters by priority for middle/high school flex time, activity, & tutorials periods.
Edficiency is a web-based scheduling software that automates daily rosters by priority for middle/high school flex time, activity, & tutorials periods to save schools time and enable teachers to get more time with the students that need it the most.
Edficiency is a web-based scheduling software that automates daily rosters by priority for middle/high school flex time, activity, & tutorials periods to save schools time and enable teachers to get...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Xaleon Co-Browsing is an integrated customer engagement and support platform powered by next-level web analytics and co-browsing.
Co-Browsing is a secure technology that allows a support agent to see what a customer sees on their screen, without downloads or installations. Being optimized for web and mobile, our Co-Browsing solution enables an agent to click or scroll, highlight key information, and, therefore, quickly guide a customer to a solution. Chatvisor Co-Browsing is independent of all communication channels; It simply integrates with your existing methods of communication such as phones, chat sessions, or emails.
Co-Browsing is a secure technology that allows a support agent to see what a customer sees on their screen, without downloads or installations. Being optimized for web and mobile, our Co-Browsing...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
All In One Telecommunications + Crm Platform offering our omnichannel solution to streamline communication and S&OP for any business.
Our all-in-one platform equips you to communicate on your customer's channel of choice, better manage agents, clients, and stay miles ahead of the competition. Again we built NOLA to solve a problem within our own networks. The system is tested and proven so there is no risk of switching over. Be where your customers are with one powerful platform: all channels are unified rather than siloed.
Our all-in-one platform equips you to communicate on your customer's channel of choice, better manage agents, clients, and stay miles ahead of the competition. Again we built NOLA to solve a problem...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Cloud-based RMM software for patch management, endpoint management, remote desktop, IT asset management made for MSPs and IT admins
Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support remote end-users. The cloud-based platform enables automatic patch management, remote desktop access, software deployment and distribution, IT asset inventory, network monitoring, reporting, and more.
Action1 RMM is Free Forever for up to 50 endpoints, and it includes all the paid version features.
Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Mission Control is a Project Management and PSA Software trusted by thousands of companies worldwide.
Mission Control is a leading PSA and Project Management Software that consolidates numerous project management platforms and workflows into a singular stack giving your business a complete, customer-centric view of your business on the world's #1 cloud platform from Salesforce.
Mission Control is a leading PSA and Project Management Software that consolidates numerous project management platforms and workflows into a singular stack giving your business a complete,...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
ZB is an Affordable Recurring Billing Software for SMB and Also Support Ticket & Invoicing System.
Z-Billing is a Web-Based Recurring Billing, Invoicing and Support Software.~
ZB is best option if you are looking for:
- Subscription Billing Software
- Recurring Billing Software
- Licence Management Software
- WebHosting Billing Software
- SaaS application Management
- Support Ticket Software
- And much, much more! Take a look!
Z-Billing is a Web-Based Recurring Billing, Invoicing and Support Software.~
ZB is best option if you are looking for:
- Subscription Billing Software
- Recurring Billing Software
- Licence...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Advanced co-browsing solution that allows two or more people to browse the internet at the same time, remotely. No downloads needed.
Surfly is an advanced co-browsing / web-sharing technology, which makes sharing web-sessions extremely simple. Compared to Teamviewer, Surfly does not require you to download extra software, plugins or any configuration. Surfly can be used as a free service via Surfly.com or it can be integrated into other products (Apps or Websites) to deliver a great online experience for customers. You can use Surfly as a sales, support and presentation tool.
Surfly is an advanced co-browsing / web-sharing technology, which makes sharing web-sessions extremely simple. Compared to Teamviewer, Surfly does not require you to download extra software, plugins...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS).
Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Includes fully-integrated security and cloud scalability.
Inquire about Service Provider pricing.
Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Includes fully-integrated security and cloud...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Web conferencing tool that provides features such as video/voice calling, conferencing, messaging, desktop sharing, and more.
Web conferencing tool that provides modules such as video/voice calling, conferencing, messaging, desktop sharing, and more.
Web conferencing tool that provides modules such as video/voice calling, conferencing, messaging, desktop sharing, and more.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Real-time connection to every network endpoint. Full control of unmanned or in-use systems for remote troubleshooting and maintenance.
Direct, real-time connection to every network endpoint. Full and transparent control of target systems with user notification for remote troubleshooting and maintenance. Independent logon to unmanned endpoints. Built-in security for dropped connections. Management and control of servers.
Direct, real-time connection to every network endpoint. Full and transparent control of target systems with user notification for remote troubleshooting and maintenance. Independent logon to unmanned...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Claroty provides the leading industrial cybersecurity platform to drive visibility, continuity and resiliency in the industrial economy
Claroty, the industrial cybersecurity company, is trusted by the worlds largest enterprises to help them reveal, protect, and manage their OT, IoT, and IIoT assets. Its comprehensive platform connects seamlessly with customers existing infrastructure and programs while providing a full range of industrial cybersecurity controls for visibility, threat detection, risk and vulnerability management, and secure remote accessall with a significantly reduced total cost of ownership.
Claroty, the industrial cybersecurity company, is trusted by the worlds largest enterprises to help them reveal, protect, and manage their OT, IoT, and IIoT assets. Its comprehensive platform...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Secure remote access and privileged session management software
ManageEngine Access Manager Plus is a secure remote access solution that enables granular, role-based privileged access to critical systems, monitors and records all privileged sessions; and provides real-time control over every remote session.
ManageEngine Access Manager Plus is a secure remote access solution that enables granular, role-based privileged access to critical systems, monitors and records all privileged sessions; and provides...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Lawn care software for invoices, landscaping estimates and online payments, done securely and quickly with GreenerBilling®.
I would come home from a long Florida workday, hot, tired, dirty and covered in grass clippings, lookin' like a REAL "lawn guy". A quick shower and then several hours of paperwork: creating and printing invoices, addressing and stuffing envelopes, then the challenge of creating estimates from notes you get the picture! There had to be a better way. I wanted easy and fast invoices/estimates and online payments for the lawn and landscaping business.
I would come home from a long Florida workday, hot, tired, dirty and covered in grass clippings, lookin' like a REAL "lawn guy". A quick shower and then several hours of paperwork: creating and...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Desktop sharing software - online meetings, presentations, remote training/support and document sharing with concurrent license model.
Desktop sharing software - online meetings, presentations, remote training/support and document sharing with concurrent license model.
Desktop sharing software - online meetings, presentations, remote training/support and document sharing with concurrent license model.
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Customer service solution that enables agents to manage live chats, voice communications, videos, & cobrowsing on a unified dashboard.
Hub, Glia's all-in-one, digital customer service platform, enables
companies to engage in highly-contextual sales and support
conversations with online visitors in real-time. Hub allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions.
Hub, Glia's all-in-one, digital customer service platform, enables
companies to engage in highly-contextual sales and support
conversations with online visitors in real-time. Hub allows company...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Cloud based Augmented Reality Solution for providing real time remote technical support in Field Service and Customer Support.
The augmented support solution is the number one solution for real time support with complex issues.
It lets you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen.
Augmented support is a cloud based solution that lets you communicate worldwide with voice and video. Every smart device can connect to our server.
The augmented support solution is the number one solution for real time support with complex issues.
It lets you add virtual elements in real time to the conversation. The virtual elements are shown...
Features
- Real-Time Chat
- Diagnostic Tools
- Screen Sharing Software
- Session Recording
- File Sharing Software
Remote Support Software Buyers Guide
Table of Contents
What is remote support software?
Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.
The benefits of remote support software
- Improved customer service: By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
- Powerful training tools: Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
- Internal IT support: Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.
Typical features of remote support software
- Remote access/control: Allows support staff to control client screens remotely.
- Screen sharing: Shares the current view of a client's screen with other remote users.
- Real-time chat: Allows users to chat with remote clients and other users.
- File sharing: Transfers files between remote devices during support sessions.
- Session recording: Records active support and chat sessions for auditing and training.
- Diagnostic tools: Allows support personnel to access a client's system information, such as hardware and software configurations.
The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.
Considerations when purchasing remote support software
- Remote support vs. remote access: Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
- Security concerns: Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
- CRM integration: Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
Relevant remote support software trends
- Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service: AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
- Remote employees means remote support: Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.