---
description: Compare the top Remote Support Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Remote Support Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software)

# Remote Support Software

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> Remote Support software helps companies provide remote technical support with screen sharing, text chat, online meetings, and training tools.

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## Products

1. [Zoho Assist](https://www.capterra.ae/software/181775/zoho-assist) — 4.7/5 (1495 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.6/5 (802 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
3. [FixMe.IT](https://www.capterra.ae/software/151861/fixme-it) — 4.8/5 (389 reviews) — Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
4. [InvGate Service Management](https://www.capterra.ae/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
5. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (298 reviews) — NinjaOne Unified IT Operations platform includes multiple one-click remote control options as well as full suite remote tools.
6. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [SuperOps](https://www.capterra.ae/software/1017782/superopsai) — 4.6/5 (65 reviews) — SuperOps is an AI PSA-RMM platform unifying asset management, projects \& docs for MSPs \& IT teams, driving growth.
8. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24216 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
9. [TeamViewer ONE](https://www.capterra.ae/software/122252/teamviewer) — 4.6/5 (11641 reviews) — TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
10. [Webex Suite](https://www.capterra.ae/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
11. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
12. [BeyondTrust Remote Support](https://www.capterra.ae/software/86962/bomgar) — 4.6/5 (2011 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
13. [ScreenConnect](https://www.capterra.ae/software/147830/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.
14. [AnyDesk](https://www.capterra.ae/software/149595/anydesk) — 4.6/5 (1798 reviews) — AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
15. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
16. [Zoho Meeting](https://www.capterra.ae/software/202121/zoho-meeting) — 4.6/5 (950 reviews) — A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
17. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
18. [ISL Light](https://www.capterra.ae/software/146892/isl-light) — 4.7/5 (779 reviews) — Remote desktop \& support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.
19. [Splashtop](https://www.capterra.ae/software/162972/splashtop-business-access) — 4.7/5 (736 reviews) — Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access.
20. [GoToMyPC](https://www.capterra.ae/software/193062/gotomypc) — 4.8/5 (589 reviews) — Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
21. [RemotePC](https://www.capterra.ae/software/173304/remotepc) — 4.7/5 (583 reviews) — RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises.
22. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (523 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
23. [Remote Monitoring and Management](https://www.capterra.ae/software/144309/atera) — 4.5/5 (461 reviews) — Introducing Robin: It cuts up to 40% of your IT workload, supports users 24/7/365, and acts like a personal AI technician.
24. [Supremo Remote Desktop](https://www.capterra.ae/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Remote support software for IT teams: fix issues instantly or run unattended maintenance, no account or VPN needed for end users.
25. [Pulseway](https://www.capterra.ae/software/141792/pulseway) — 4.7/5 (312 reviews) — Award-winning remote support and monitoring solution that lets you control your systems from anywhere using any device.

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## Related Categories

- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Remote Work Software](https://www.capterra.ae/directory/31855/remote-work/software)
- [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software)
- [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30928/remote-support/software)
- [All Categories](https://www.capterra.ae/directory)

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The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ae/software/138769/jira-service-management","@type":"ListItem"},{"name":"ISL Light","position":18,"description":"ISL Online is a remote desktop and support software for IT teams, MSPs, and enterprises. It enables secure attended and unattended remote access to Windows, Mac, Linux, and mobile devices without needing VPN access or firewall changes. IT teams use ISL Online for help desk support, remote troubleshooting, and managing distributed devices. Security includes AES 256-bit end-to-end encryption, ISO/IEC 27001 certification, 2FA, SSO, audit logs, and session recording. Unlike many remote access tools, ISL Online offers flexible deployment options: cloud (SaaS), self-hosted (on-premise), and Managed Private Cloud (MCP) for organizations requiring full data control. ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Microsoft Intune, and more. A full API is available for custom workflows. ISL Online offers tiered plans. Select plans include unlimited users and managed devices. Free trial available, no credit card required.","image":"https://images.g2crowd.com/uploads/vendor/image/57618/396b3012f54830cc64559ea9d9ca55eb.jpeg","url":"https://www.capterra.ae/software/146892/isl-light","@type":"ListItem"},{"name":"Splashtop","position":19,"description":"Splashtop's suite of solutions revolutionizes IT management. Splashtop SOS allows quick on-demand remote assistance, handling unexpected issues promptly. Splashtop Remote Support offers unattended access to all devices, easing regular IT tasks. Splashtop Enterprise optimizes large-scale operations by helping manage and monitor remote workstations efficiently with service desk capabilities. These tools cater to IT's evolving needs, delivering secure, high-performance remote access and support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/675f9225-44a1-4463-a09c-10f49274cc4c.png","url":"https://www.capterra.ae/software/162972/splashtop-business-access","@type":"ListItem"},{"name":"GoToMyPC","position":20,"description":"Instantly work on your files, programs and network  just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9b4efd-f471-4f7c-b9a7-7168beb8f89d.png","url":"https://www.capterra.ae/software/193062/gotomypc","@type":"ListItem"},{"name":"RemotePC","position":21,"description":"RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android.\nConnect to your remote computers to work from home or anywhere you choose.\nRemotePC lets you access your remote computers directly via the web, with no software installation required.\nIncludes plans for consumers, small businesses, and large enterprises\n\nThe company's services help over 4 million customers back up over 1 Exabyte of data","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/774dab99-e733-4beb-abf5-3a67771d080b.png","url":"https://www.capterra.ae/software/173304/remotepc","@type":"ListItem"},{"name":"SysAid","position":22,"description":"SysAid provides a robust Remote Support platform powered by Agentic AI, automating the initial diagnostic and response phases of remote assistance. Our AI Agents can gather initial information and even suggest solutions, allowing IT teams to focus on complex remote issues and provide faster, more efficient support. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Deliver more impactful Remote Support with AI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.ae/software/107225/sysaid","@type":"ListItem"},{"name":"Remote Monitoring and Management","position":23,"description":"Atera’s Remote Support enables IT teams and MSPs to quickly connect to endpoints via built-in integrations with AnyDesk and Splashtop, or third-parties like TeamViewer and ScreenConnect. Troubleshoot issues, deploy updates, and maintain control from anywhere. Secure, multi-platform access allows instant remote control, file transfer, and real-time collaboration. Automation and AI-driven insights streamline repetitive tasks and accelerate resolution, improving first-contact fix rates and overall efficiency. End users enjoy fast, seamless support with minimal downtime, while IT leaders get visibility and reporting to optimize team performance. Atera's autonomous AI agent, Robin, learns from previous remote sessions to craft solutions when new issues come up, reducing incoming tickets and keeping systems running smoothly 24/7, letting teams focus on strategic initiatives and high-value work.","image":"https://images.g2crowd.com/uploads/product/image/7550bcff45895b9a0bd1ebb5c48260a6/remote-monitoring-and-management.png","url":"https://www.capterra.ae/software/144309/atera","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":24,"description":"Supremo is a remote support and access software for Windows, macOS, iOS, and Android that lets technicians troubleshoot instantly or run planned, unattended maintenance - no configuration required, mobile included at no extra cost. End users simply download and run the client, with no account, VPN, or router and firewall changes, and connection confirmation is available as an extra verification step.\nScreen sharing, chat, file transfer, and remote printing speed up every session. Help Desk features include a Support Team, the ticket Support Queue, and per-contract billing.\nRemote support is combined with RMM and AI-driven behavioral threat detection in a single tool for IT teams and MSP/MSSP. Sessions stay encrypted and 2FA-protected, with anti-brute-force and user authorization.\nLicensing is by concurrent connections: unlimited endpoints and users included. Centralized endpoint management is tier-based (optional): the license sets how many endpoints the console can monitor and manage.","image":"https://images.g2crowd.com/uploads/product/image/9793050a79f43e891f71f4b7b98f6b2e/supremo.png","url":"https://www.capterra.ae/software/177094/supremo-remote-desktop","@type":"ListItem"},{"name":"Pulseway","position":25,"description":"Pulseway is a next-generation remote support platform for ultimate efficiency. Reduce the pressure on support by empowering end users to immediately resolve their own issues. Fully stacked with features such as client portal, remote control for macOS and Windows, file transfer, multi-screen support, user chat, alerts, auto-remediation and advanced automation. Unlimited Concurrent Remote Sessions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.ae/software/141792/pulseway","@type":"ListItem"}],"numberOfItems":25}
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