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Customer Engagement Software
Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.
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Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment.
Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers and deliver relevant, personalized reward experiences. Get to know your customers through first-party data insights, so you can drive engagement and growth.
Our loyalty platform’s event-based architecture allows you to reward ANY customer action - from social media activity to referrals, product reviews, or any other custom event of your choice. With this flexibility, you can create tailored incentives that resonate with your customers and drive the activities you want to see more of.
Target your customers effectively by understanding their behaviors and preferences. With our platform, you gain a complete overview of customer actions, enabling you to make data-driven decisions that enhance engagement, build stronger relationships, and foster long-term growth.
With White Label Loyalty, you can drive customer retention, optimize reward strategies, and continuously adapt to evolving customer needs.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Offer your customers a personalized and memorable experience without building your engagement program from scratch.
Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises.
Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more
Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento.
Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions.
More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more.
Learn more about Zoho CRM Plus
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Loyalty Marketing Platform that boosts your customer engagement and profits.
Learn more about Comarch Loyalty Marketing Platform
Loyalty Marketing Platform that boosts your customer engagement and profits. With Comarch Loyalty Marketing Platform, you can collect customers’ data, segment members, design effective communication, run marketing campaigns, and generate insightful reports. Check out our gamification mechanics and take your customer engagement to the next level!
Learn more about Comarch Loyalty Marketing Platform
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Lusha's intelligent go-to-market platform delivers the data and insights you need to reach out to your ICP at the right time.
Learn more about Lusha
Get accurate, direct contact information with Lusha’s prospecting platform and go-anywhere extension to connect and engage faster. Use intent data to find accounts actively looking for what you offer. Job change alerts keep you up to date on your prospects’ job changes.
You can also proactively enrich your CRM with fresh contact and company data using easy-to-set, automated workflows. With our API, you can enrich and manage your data in any database, system, or app.
And when it comes to data privacy, we’re on top of it all so you can be, too: we’re GDPR and CCPA compliant with impartial third-party validation and maintain SOC 2 Type 2, ISO 27001, and ISO 27018 certifications.
Join over 1M B2B professionals with seamless integration and fast onboarding. Try us for free now!
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery.
Learn more about XEBO.ai
XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. XEBO.ai can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows you to collect feedback
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Quizell helps businesses capture leads and boost sales with AI-powered quizzes, forms, and funnels—no coding required.
Learn more about Quizell
Quizell empowers businesses to capture leads, drive engagement, and boost sales through interactive product recommendation quizzes, forms, and funnels. With our no-code, drag-and-drop builder, you can easily create personalized experiences that match your customers with the perfect products. Quizell’s AI-driven platform enhances conversion rates, increases revenue, and reduces product returns, all while providing valuable insights into customer behavior. Whether you’re a startup or an established business, Quizell offers a free-forever plan to get you started and flexible paid options to scale as you grow. Seamlessly integrate with platforms like Klaviyo, Mailchimp, and HubSpot to further enhance your marketing strategies and drive growth with every interaction.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work.
With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
It's an easy to use Omni-channel marketing & sales platform helping brand connect, engage & interact with customers, driving more ROI
Learn more about Qnvert
Qnvert is your ultimate partner in effectively conveying your brand story to both customers and prospects, providing them with an immersive omni-channel brand experience.
We help Marketers & Sales Heads create brand awareness, engage customers, fosters loyalty and repeat purchases.
Qnvert offers a very customised Cloud-based / On-Premise SaaS solution plus our On-Demand managed services (Creative & Media) to strategies, create, execute and optimise campaigns ensuring efficiency in your marketing & sales processes so that you can acquire faster, retain more & increase their customer lifetime value
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Engage users with messaging campaigns that connect across mobile, web, and the in-app experience.
Learn more about CleverTap
CleverTap lets you deliver a seamless brand experience with messaging campaigns that connect across mobile, web, and the in-app experience.
- Fine-tune message content and delivery times based on user behaviors.
- Tailor campaigns to reach each customer on the channel they prefer for incredible engagement, retention, and conversions.
- Create and deliver sophisticated campaigns across all channels for thousands, millions, or billions of users with perfect deliverability.
Learn more about CleverTap
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Powerful, self-serve product analytics to help you convert, engage, and retain more users.
Learn more about Mixpanel
Mixpanel revolutionizes how companies link product analytics to tangible business outcomes. By understanding the full impact of product and marketing decisions, companies have the necessary information to optimize how they acquire and grow their customers. By providing complete, self-serve, and correct data in an easy-to-use platform, Mixpanel frees teams to move faster, see the whole picture, and measure impact.
Mixpanel serves over 20,000 companies from different industries around the world, including, Uber, Wise, DocuSign, and Netflix.
Learn more about Mixpanel
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Solitics enables marketers to be brilliant, driving deeper customer engagements by using & analyzing data for real-time interaction.
Learn more about Solitics
Solitics is an innovative customer engagement platform specializing in Visitor activation, Customer engagement and state-of-the-art Analytics suite. The platform enables B2C brands to automate, personalize and fully manage their customer life cycle, implementing most ambitious vision and driving growth.
With a commitment to rapid implementation (live in 45 days!) and continuous innovation, Solitics partners, and customers witness outstanding results across their conversion, retention and LTV.
Hundreds of worldwide brands across multiple verticals are engaging their customers in an innovative and personal way, in real timer, employing Solitics.
Learn more about Solitics
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
Learn more about Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic call routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
Learn more about CX Genie
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.
CX Genie's Customer Engagement solution enables personalized, proactive interactions across multiple channels. With tools for real-time messaging, automated workflows, and helpdesk management, it helps you connect with customers at the right time, delivering tailored experiences that boost satisfaction, loyalty, and long-term relationships
CX Genie integrates with social media, messaging apps, CRM systems, and more - providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Increase Customer Engagement with data from professional survey software. Ready customer survey templates I Net Promoter Score I Closin
Learn more about Startquestion
Are you looking for Customer Engagement Survey software that allows you to integrate with your CRM and tools? Gather, analyze, and report customer feedback with a few clicks. Build customer engagement based on facts, not wonders. Startquestion is giving you free customer survey templates, advanced analyzing tools, and technical support, so you can try the best-known methods of measuring customer engagement and satisfaction (NPS, CSAT, CES, etc.).
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
The fastest way to fast user onboarding. Convert more customers and increase retention.
Learn more about Userflow
The fastest way to fast user onboarding
You want to improve user onboarding but your developers are busy. Your conversion rate suffers.
Userflow lets your whole team build customized in-app surveys, tours and checklists, without code.
Convert more customers and increase retention.
Learn more about Userflow
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!
Learn more about Pipedrive
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshdesk Omni
Freshdesk Omni, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations.
Learn more about Freshdesk Omni
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
The Award-Winning B2B Customer Engagement & Loyalty Platform.
Apex is transforming the way companies engage with their B2B customers.
Learn more about Apex Loyalty
The Award-Winning B2B Customer Engagement & Loyalty Platform.
Offering a range of innovative B2B marketing capabilities, Apex is transforming the way companies engage with their customers.
With Apex’s innovative loyalty platform incentivizing and rewarding your customers for their actions, we not only enhance customer loyalty but significantly boost sales.
Businesses experience a typical increase in sales of 15%.
Let's connect to discuss what Apex can deliver to elevate your business.
Learn more about Apex Loyalty
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.
Learn more about Slack
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
