525 results
Why Capterra is free
Image not available
Keep your customers engaged by delivering a one-stop digital experience. Moxtra powers one-stop customer portals, providing a private communication hub, for all of your external and... Learn more about Moxtra

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Lob Direct Mail is the #1 platform for delivering automation, scale, and efficiency for your offline customer communications. Lob takes the traditional, largely manual, process of... Learn more about Lob

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that... Learn more about SurveySparrow

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Engage your customers via email, social media, live chat,... Learn more about Zoho Desk

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE... Learn more about AlphaChat

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 95k sales teams globally, it helps to see the big picture, then gives step-by-step guidance... Learn more about Pipedrive

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and... Learn more about LiveChat

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
LiveAgent is a fully-featured customer engagement software that gives you the ability to communicate with your customers through multiple customer-preferred channels such as email,... Learn more about LiveAgent

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a... Learn more about Infobip

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you... Learn more about Freshdesk

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Userlike boosts customer engagement through chat and messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and... Learn more about Userlike

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Improve customer engagement with Pipefy. Automate emails, streamline customer requests, and standardize your customer onboarding processes with an intuitive, easy to use, no/low-code... Learn more about Pipefy

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing,... Learn more about Falcon.io

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
The Genesys Cloud platform is the next-generation, all-in-one omnichannel cloud contact centre solution that helps you effectively manage inbound volume and outbound campaigns using... Learn more about Genesys Cloud

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Customizable online community platform to connect, engage, and retain users. Enable your users to discuss and connect under your brand. Members can write articles, ask questions,... Learn more about Tribe

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to... Learn more about EngageBay

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
The best solution to increase Customer Engagement in your company. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be... Learn more about Froged

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
For 10+ years, Annex Cloud has been the leader in customer engagement solutions that transform the customer experience. Our advanced loyalty, referral marketing, and user generated... Learn more about Annex Cloud

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
timetoreply is a SaaS tool for sales, support & success teams looking to improve their timetoreply Ratio to close more leads and keep key customers happy. Set reply time goals, see... Learn more about timetoreply

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in... Learn more about Canny

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the... Learn more about SendX

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox. Receive messages from Email, Facebook... Learn more about Trengo

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Betterworks is a performance enablement solution that closes the loop between people, strategy and performance across the enterprise. Learn more about Betterworks

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Trusted by top institutions, Aluminate Community Builder is a platform that places at its heart the formation of meaningful inter-member relationships. Featuring Direct Chat... Learn more about Aluminati

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Turn your customers into your brand advocates with world's most engaging automated Loyalty Program. Most effective, economical, easy to setup, customizable and highly... Learn more about Consumer Marketing Platform

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
The fastest way to fast user onboarding You want to improve user onboarding but your developers are busy. Your conversion rate suffers. Userflow lets your whole team build customized... Learn more about Userflow

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM.
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Hootsuite is the global leader in social media management powering social media for the smallest businesses to the largest enterprises.
Hootsuite is the global leader in social media management. With over 18 million users worldwide, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to more than 800 of the Fortune 1000. Hootsuite helps businesses use social media to launch marketing campaigns, identify and grow their audience, and distribute targeted messages across multiple social media networks, including Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.
Hootsuite is the global leader in social media management. With over 18 million users worldwide, Hootsuite powers social media for brands and organizations around the world, from the smallest...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with an adaptive platform that automates manual work and connects teams in a digital workspace. The platforms features include: customizable workflow templates, time tracking, automations, data dashboards, and integrations with popular tools. More than 100,000 companies around the world rely on monday.com.
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with an adaptive...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Engage your customers & increase brand trust with Trustpilot's customer review management tools.
Trustpilot is a customer review management tool that helps businesses engage & build trust with their customers. It gives brands the ability to turn consumer feedback and engagement into real results. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
Trustpilot is a customer review management tool that helps businesses engage & build trust with their customers. It gives brands the ability to turn consumer feedback and engagement into real...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer engagement solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify social engagement, monitor brand mentions, track hashtags, manage multiple accounts and much more | Try Sprout Free For 30 Days.
Sprout Social offers powerful social customer engagement solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Guusto makes it easy to recognize great work and intentionally shape your culture. START FOR FREE at GUUSTO.COM.
Best for companies with 200+ employees, Guusto makes it easy to recognize great work and intentionally shape your culture. Start with a FREE account to quickly send or schedule 1-1000 rewards/order (e.g. milestones). Then easily scale your program to empower managers with budgets for real-time recognition or add peer-to-peer nominations. Super flexible redemption with 60,000+ merchant locations. No markups and full credit back on unclaimed rewards to deliver the best ROI in the industry!
Best for companies with 200+ employees, Guusto makes it easy to recognize great work and intentionally shape your culture. Start with a FREE account to quickly send or schedule 1-1000 rewards/order...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform.
Engage with customers either on-the-go or within the dashboard to deliver a fantastic customer experience. Interact with customers through webchat, live chat, chatbot, and text messaging, all in one easy-to-use platform. Through text messaging, promotional messages can be sent out individually or in bulk. Respond to every message from multiple channels all from one platform.
Engage with customers either on-the-go or within the dashboard to deliver a fantastic customer experience. Interact with customers through webchat, live chat, chatbot, and text messaging, all in one...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make
Alchemer is the only solution that helps you transform into a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer - from finding them to keeping them. With Alchemer you can turn customer feedback into golden action.
Alchemer is the only solution that helps you transform into a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make in...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty,...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
Influitives allows you to build a community and invite advocates-customers, partners and employees-to complete activities: referrals, product reviews, social media posts, and more. As they complete these activities, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem perks and privileges. Easily report on all activities completed, and integrate with your CRM and more to incorporate advocacy into every step of the customer journey.
Influitives allows you to build a community and invite advocates-customers, partners and employees-to complete activities: referrals, product reviews, social media posts, and more. As they complete...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Front is the first shared inbox that helps teams collaborate around every email with more transparency, accountability, and efficiency.
Front is the first email management software that help teams collaborate with more engagement, transparency and accountability to manage hundreds of customer emails. With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free.
Front is the first email management software that help teams collaborate with more engagement, transparency and accountability to manage hundreds of customer emails. With Front, you can assign emails...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Tango Card bundles simple technology, great rewards, and expert service to help companies get the most out of their reward programs.
Tango Card provides leading incentive-delivery technology to organizations in the B2B space. Globally, enterprise companies use this technology to deliver an extensive catalog of domestic and global e-gift cards as part of consumer loyalty programs, sales incentive programs, health and wellness engagement, and employee recognition. Tango Card believes instantly delivering the most desirable rewards maximizes impact and drives real business results.
Tango Card provides leading incentive-delivery technology to organizations in the B2B space. Globally, enterprise companies use this technology to deliver an extensive catalog of domestic and global...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
Our enterprise platform helps you manage business relationship workspaces for each of your prospects, customers and partners.
Our enterprise platform helps you easily manage business relationship workspaces for each of your prospects, customers and partners, where you can schedule, meet and share materials all in one place. Propose & close deals faster, serve & grow clients better, and transform your most valuable business relationships. Pricing (starting at $95/seat) varies depending on your company needs.
Our enterprise platform helps you easily manage business relationship workspaces for each of your prospects, customers and partners, where you can schedule, meet and share materials all in one place....

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
amoCRM is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs.
amoCRM is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention.
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers.
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing,...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management
EZ Texting delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience.
Since 2004, EZ Texting has served over 160K customers, setting the standard for business texting in the U.S. and Canada. Our top-rated cloud-based platform includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability. EZ Textings messaging solutions help you provide better customer service, streamline communications, grow and nurture your leads, and improve your outreach efforts. Send smarter with EZ Texting.
Since 2004, EZ Texting has served over 160K customers, setting the standard for business texting in the U.S. and Canada. Our top-rated cloud-based platform includes bulk texting, MMS, delivery...

Features

  • Live Chat Software
  • Feedback Management
  • Churn Management
  • Reporting/Analytics
  • Communication Management