---
description: Discover and compare Free Customer Engagement Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Engagement Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)

# Customer Engagement Software

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> Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.

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## Products

1. [Quizell](https://www.capterra.ae/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
2. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24219 reviews) — Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
3. [Viber](https://www.capterra.ae/software/180348/viber) — 4.4/5 (4064 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
4. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
5. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
6. [Typeform](https://www.capterra.ae/software/137289/typeform) — 4.7/5 (982 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
7. [EngageBay CRM](https://www.capterra.ae/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
8. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
9. [SendGrid](https://www.capterra.ae/software/1004681/sendgrid) — 4.2/5 (755 reviews) — SendGrid is a cloud-based email API, delivery and marketing platform that helps businesses manage email communication needs.
10. [Sogolytics](https://www.capterra.ae/software/127957/sogosurvey) — 4.7/5 (729 reviews) — SogoCX helps you listen, analyze, and act on feedback in real time to boost customer engagement, loyalty, and growth.
11. [Lime Connect](https://www.capterra.ae/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
12. [Tremendous](https://www.capterra.ae/software/197141/tremendous-rewards) — 4.8/5 (550 reviews) — Tremendous is the global payouts platform for businesses sending gift cards and rewards to drive customer engagement.
13. [Hotjar](https://www.capterra.ae/software/163516/hotjar) — 4.6/5 (545 reviews) — Understand how users behave on your site, what they need, and how they feel, fast.
14. [Tango](https://www.capterra.ae/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (535 reviews) — Tango bundles simple technology, great rewards, and expert service to help companies get the most out of their reward programs.
15. [Spotler CRM](https://www.capterra.ae/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) — Easy-to-use CRM with optional marketing tool that helps you work smarter by managing and tracking your leads, customers and engagement.
16. [Apollo.io](https://www.capterra.ae/software/158696/apollo) — 4.5/5 (398 reviews) — Cloud-based B2B sales platform combining contact database, multi-channel outreach, built-in dialer, lead enrichment, and workflow.
17. [Lusha](https://www.capterra.ae/software/198383/lusha) — 4.0/5 (398 reviews) — Cloud-based B2B sales intelligence platform for prospecting, contact enrichment, buyer signals, and sales engagement across verified.
18. [Alchemer](https://www.capterra.ae/software/72549/alchemer) — 4.5/5 (393 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
19. [Zenvia Customer Cloud](https://www.capterra.ae/software/201739/zenvia-conversion) — 4.1/5 (359 reviews) — Cloud-based customer engagement platform managing the full customer journey via WhatsApp, SMS, email, webchat, and voice.
20. [Pipefy](https://www.capterra.ae/software/144848/pipefy) — 4.6/5 (325 reviews) — Automate Customer Engagement in minutes with ready-to-use templates. Get started with Pipefy for free.
21. [Zoho Campaigns](https://www.capterra.ae/software/147812/zoho-campaigns) — 4.3/5 (317 reviews) — Create, send, and track effective email and SMS campaigns that help you build lasting relationships with your leads and contacts.
22. [Lucky Orange](https://www.capterra.ae/software/150695/lucky-orange) — 4.7/5 (268 reviews) — Engage customers through live chat, co-browsing \& surveys. AI-powered insights: find pain points, capture feedback, watch recordings.
23. [Formaloo](https://www.capterra.ae/software/1018087/formaloo) — 4.7/5 (264 reviews) — Stop collecting data through boring forms. Start building forms, apps, live presentations and apps that actually engage your audience.
24. [XM for Customer Experience](https://www.capterra.ae/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven platform for customer engagement.
25. [Pendo](https://www.capterra.ae/software/151951/pendo-platform) — 4.5/5 (238 reviews) — Pendo provides unique customer engagement solutions for your customers. Guide users to the features that benefit them the most.

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## Related Categories

- [Conversational Marketing Platform Software](https://www.capterra.ae/directory/31562/conversational-marketing-platform/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)
- [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [All Categories](https://www.capterra.ae/directory)

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Trusted by more than one million websites in 180+ countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bcee124-a7a0-4da1-85bc-1cdfb836998f.jpeg","url":"https://www.capterra.ae/software/163516/hotjar","@type":"ListItem"},{"name":"Tango","position":14,"description":"Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. 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There’s a customizable Sales CRM, plus options for Marketing and Service tools and external app integrations - everything is in one place, enabling great team collaboration and customer relationships that drive sales growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7808050-a1b8-404c-88c8-7b4e7637f55e.png","url":"https://www.capterra.ae/software/88929/really-simple-systems-crm","@type":"ListItem"},{"name":"Apollo.io","position":16,"description":"Apollo.io is a cloud-based B2B sales and go-to-market platform that combines sales intelligence and sales engagement in one system. It gives teams access to a database of 240M+ contacts and 30M+ companies, with 65+ filters for targeting by job title, industry, location, company size, and buyer intent signals.\n\nBusinesses use Apollo.io to build prospect lists, run multi-step outreach across email, phone, and LinkedIn, and automate follow-up workflows. Built-in Power and Parallel Dialers support high-volume calling, while inbound lead routing, CRM enrichment, and website visitor tracking help teams manage the full pipeline. It connects with 200+ apps including Salesforce, HubSpot, and LinkedIn.\n\nApollo.io suits startups, SMBs, and enterprise teams alike. It is used by SDRs, account executives, marketers, founders, and revenue operations professionals across technology, fintech, legal technology, and other B2B industries.","image":"https://images.g2crowd.com/uploads/product/image/99c4bd25dc044ae603ad32e419e76983/apollo-io.png","url":"https://www.capterra.ae/software/158696/apollo","@type":"ListItem"},{"name":"Lusha","position":17,"description":"Lusha is a cloud-based B2B data and sales intelligence platform that gives go-to-market teams access to verified contact and company information. Sales, marketing, and recruiting teams use it to find direct phone numbers, email addresses, and firmographic data for prospects.\n\nUsers can build targeted lists, enrich CRM records, and identify in-market buyers using intent signals. A browser extension lets users pull contact details directly from LinkedIn and other sites. Bulk enrichment and API access support larger data workflows.\n\nLusha is best suited for small to midsize businesses in sales, marketing, and recruiting roles that need reliable prospect data to support outreach and pipeline growth.","image":"https://images.g2crowd.com/uploads/product/image/4d67371257a51328c0872a8494a9e450/lusha.png","url":"https://www.capterra.ae/software/198383/lusha","@type":"ListItem"},{"name":"Alchemer","position":18,"description":"Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26df9a35-eee1-41ff-b7c2-a809629fc110.png","url":"https://www.capterra.ae/software/72549/alchemer","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":19,"description":"Zenvia Customer Cloud is a cloud-based platform that centralizes customer communications, data, and automation across the full customer journey. Businesses use it to manage interactions through channels like WhatsApp, SMS, email, webchat, and voice from a single interface.\n\nThe platform supports marketing campaigns, customer service, sales, and post-sale engagement. Teams can build automated conversation flows, track customer data, and monitor performance through unified dashboards.\n\nZenvia Customer Cloud is best suited for small, midsize, and large businesses in retail, education, insurance, finance, health, and construction that need to manage high volumes of customer interactions across multiple channels.","image":"https://images.g2crowd.com/uploads/product/image/3f09b42ce001460f5cf52edda25c8cc2/zenvia-customer-cloud.png","url":"https://www.capterra.ae/software/201739/zenvia-conversion","@type":"ListItem"},{"name":"Pipefy","position":20,"description":"Pipefy is a no-code workflow automation platform that allows managers to create and automate workflows without technical expertise.\n\nBoost customer engagement by organizing workflows, automating emails, handling customer requests, and improving onboarding in a simple, easy-to-use no-code platform.\n\nTrusted by companies like Visa, IBM, Volvo, Santander, and Kraft Heinz, Pipefy helps teams move faster, deliver higher-quality results, and make better decisions with data.","image":"https://images.g2crowd.com/uploads/product/image/449a7c912c5e493a3d51990298e9b500/pipefy.png","url":"https://www.capterra.ae/software/144848/pipefy","@type":"ListItem"},{"name":"Zoho Campaigns","position":21,"description":"Zoho Campaigns is a feature-rich email & SMS marketing software for businesses of all sizes. \n\nFrom topic & list management to automation & tracking your reports, this easy-to-use email and SMS marketing tool has it all at a reasonable price. \n\nCreate responsive campaigns using ready-to-use email templates or the drag-and-drop editor to create eye-catching emails. You can also automate your entire email & SMS campaign process and track your reports to plan, execute & manage future campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/592278cb-2917-44d9-8396-e284a9c8ea08.png","url":"https://www.capterra.ae/software/147812/zoho-campaigns","@type":"ListItem"},{"name":"Lucky Orange","position":22,"description":"Build better customer relationships by proactively engaging customers with live chat and real-time co-browsing to resolve customer issues instantly. Use intelligent triggers to invite customers to chat based on page visited, device type, visit number or custom events. Help your chat operators save time with saved replies to common questions and offer them feedback from visitors with emoji-based chat ratings. Gain insight into the customer experience with unlimited surveys and responses. Quickly find customer pain points using Discovery AI to surface areas of your site that are causing visitors frustration. 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