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MobileMonkey helps businesses connect with leads on Messenger using Facebook chatbots to nurture, qualify, convert & retain customers.
MobileMonkey is a conversational marketing solution designed to help businesses in real estate, eCommerce, restaurants, automobiles, and other sectors create chatbots to communicate with customers in real-time. The platform enables administrators to contact leads, conduct drip campaigns, schedule messages, share links, and gain visibility across the audience engagement analytics. It also lets businesses automate follow-up and lead routing processes to streamline customer care operations.
MobileMonkey is a conversational marketing solution designed to help businesses in real estate, eCommerce, restaurants, automobiles, and other sectors create chatbots to communicate with customers in...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Conversational marketing solution that helps you convert more MQL to opportunity by aligning sales and marketing teams.
Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. Insent identifies the prospects before they sign up on the contact form and depending upon their engagement, alerts the sales team for proactive outreach. Insent bot assists the sales teams in lead acceleration thereby increasing the lead capture by 2 to 3.5X.
Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. Insent identifies the prospects before they sign up...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
PHP Live! is a PHP and MySQL powered live chat software for websites.
PHP Live! is a PHP and MySQL powered live chat software for websites.
We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes.
PHP Live! is a PHP and MySQL powered live chat software for websites.
We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
Sparkcentral by Hootsuite offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution integrating a wide range of communication channels. Explore the full potential of using Live Chat for digital customer service. Sparkcentral is easy to use and integrates seamlessly with other external platforms or software.
Sparkcentral by Hootsuite offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
All-In-One FREE Website Engagement Tool - 12 Tools Built Into 1 Button
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools - all built into one button! Live chat is great, but what happens when your website visitors are too early in the sales cycle to want to interact directly, or are ready but don't want to communicate by chat, or when you aren't available real-time? You need OTHER engagement tools and we have them all included. Did I mention, it's FOREVER FREE?
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools - all built into one button! Live chat is great, but what happens when your website visitors are too early in...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
All your socials in one omni-channel contact widget. Available channels:
WhatsApp
Facebook Messenger
Twitter DM
& more..
Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website.
To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with.
Our mission is it to make it easier for your website visitors to get the help they want and need.
Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged.
Our powerful visual flow builder enables anyone to create and publish chatbots without needing coding skills.
Chatbots can be easily embedded on websites and published on WhatsApp, Messenger, Telegram, and many more.
User's conversation privacy is guaranteed by Xenioo fine-grained operators permissions, flow opt-in, and data persistence configuration.
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged.
Our powerful visual flow builder enables anyone to create and...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
AI-powered Live Chat Platform to generate 2X more leads using personalized conversations with a human fallback option.
IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks proactively engages each & every visitor in a personalized dialogue with relevant trigger messages. When the visitor engages, it gathers lead information and details about their requirements. If the visitor is identified as a HOT opportunity, the sales team is alerted so that they can take over the chat.
IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
We can deploy chatbots across channels, and languages. We integrate with popular CRMs like SalesForce, Zendesk, SAP and more.
Yellow.ai is the worlds leading chatbot platform helping enterprises (100K+ customers) deliver real-time support on web, mobile, and messaging services such as WhatsApp, FB. Enterprises can now self-serve 80% of queries and improve CSAT by 20%, by deploying an omnichannel chatbot in 100+ languages. For critical queries, seamlessly transfer to a human agent. Integrate a chatbot atop your CRM or solve customer queries in real-time. Switch to the future of live-chat-software.
Yellow.ai is the worlds leading chatbot platform helping enterprises (100K+ customers) deliver real-time support on web, mobile, and messaging services such as WhatsApp, FB. Enterprises can now...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Modern client portal with modules for file-sharing, eSignatures, billing, messaging, intake forms, knowledge base, and more.
Leading client portal solution that is designed for modern businesses. With Portal, you can let your clients login on your website and give them one place for files, eSignatures, payments, messaging, intake forms, and more. Your client portal is fully customizable and can be hosted on your own domain.
Leading client portal solution that is designed for modern businesses. With Portal, you can let your clients login on your website and give them one place for files, eSignatures, payments, messaging,...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
ApexChat's customizable chat solution uses live agents who are active 24/7 to convert your website traffic into leads.
ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 8,000 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software, but industry trained Live Chat operators behind the software. Our objective is to boost web lead conversions.
ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 8,000 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software,...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Helps companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads.
Includes:
Sales qualification
Dealing with Objections
Answering questions
Demos Booked
| Free trial available
Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Prototype and design IVR, chatbot, and voice assistant experiences across multiple channels: Alexa, Whatsapp, Twitter, and more
Teams at companies of all sizes use Botmock to rapid prototype and design conversational experiences across multiple channels for chatbots, IVR, and voice assistants. Focus on designing conversations for your chatbot and let us handle the complexities of platform specific restrictions, instant previews, and team collaboration. Use our seamless handover from design to development.
Teams at companies of all sizes use Botmock to rapid prototype and design conversational experiences across multiple channels for chatbots, IVR, and voice assistants. Focus on designing...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a Gartner Cool Vendor certified platform that generates value for brands such as Disney, TUI, LOral, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Team work made easy. For businesses of all sizes.
If you are looking for free live chat software for your organization, you'll love Lark. No more time limits for your video meetings. Lark is the true all-in-one, built to maximize efficiency and bring joy back to your work day. Advanced Video Conference, Chat, Calendar, Document Creation and Storage functionality combined for a unified user experience that enables you and your team to do your best work.
If you are looking for free live chat software for your organization, you'll love Lark. No more time limits for your video meetings. Lark is the true all-in-one, built to maximize efficiency and...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Certainly is a powerful AI Chatbot builder.
Our Platform is easy to use and requires ZERO coding.
Get a free demo today!
A Conversational AI Platform for SMEs and Enterprises. Now anyone can build AI chatbots without any coding.
Certainly customers span 20+ countries in Europe and the US.
Trusted by brands such as Carlsberg, Booking.com, Rockwool, KPMG, Deloitte, Zendesk and AKQA.
The mission behind the Certainly Platform is to make AI accessible and easy to use for non-coders too.
The perfect solution to streamline your customer success operations, drive up engagement, and increase sales.
A Conversational AI Platform for SMEs and Enterprises. Now anyone can build AI chatbots without any coding.
Certainly customers span 20+ countries in Europe and the US.
Trusted by brands such as...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Improve your customer service with our conversational platform which includes live chat, social integrations and code-free conversation
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize your service.
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
AI platform combining bidirectional, smart communications (text, chatbot, live chat) to increase enrollment and maximize staff impact.
Ocelot is higher educations leading AI Student Engagement Platform serving over 6.5 million students at over 450+ institutions. Ocelot includes bidirectional, smart communications capabilities for student outreach and support, empowering institutions to reach every student and answer every question from a single platform. Institutions use Ocelot to increase enrollment and retention, reduce summer melt, and maximize the impact of department staff.
Ocelot is higher educations leading AI Student Engagement Platform serving over 6.5 million students at over 450+ institutions. Ocelot includes bidirectional, smart communications capabilities for...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Rake is a centralized messaging web application for all stakeholders
Rake is a centralized messaging web application for all stakeholders. Rake offers teams private and public communication channels, very similar to Slack but without search limitations. Rake includes web chat widgets and direct social media and sms connections for two-way omnichannel messaging with customers, website visitors and more. In addition, Rake includes website visitor monitoring with proactive messaging options and seamless task management, integrated throughout the application.
Rake is a centralized messaging web application for all stakeholders. Rake offers teams private and public communication channels, very similar to Slack but without search limitations. Rake includes...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
ngDesk is the next generation of free and complete help desk software.
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Boomtown makes it simple to sell, activate and service your customers while lowering your customer support costs through our platform.
Boomtown provides an easy to install, white-labeled chat bot that provides your customers the ability to proactively assist themselves. Our managed learning system serves up the information customers need when they want it along with the ability to connect with your support staff as needed. Quick, easy, effective and powerful. Welcome to Boomtown's chatbot support
Boomtown provides an easy to install, white-labeled chat bot that provides your customers the ability to proactively assist themselves. Our managed learning system serves up the information customers...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Conversational AI platform that helps businesses greet callers, engage customers via text communications, and automate follow-ups.
Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today!
Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate plus no hidden fees or contracts. Instantly greet callers, engage customers in...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Convert more visitors to customers with prospect identification, chat, landing pages, email marketing and automations.
Jumplead is inbound marketing automation software for people who want to work smarter with their online marketing, but don't want the cost and complexity of most inbound and marketing automation systems.
We aim to provide practical tools and a community to support the creation of better, more effective marketing.
Jumplead is inbound marketing automation software for people who want to work smarter with their online marketing, but don't want the cost and complexity of most inbound and marketing automation...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Subiz is an on-site live chat tool that helps businesses with reaching, connecting and converting visitors into customers.
Subiz live chat is a communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly any requirement of website visitors in real-time. Channels can be chat, email and Facebook messenger. Features include auto-assign rules, templates, media button, behavior tracking, automation and customer segments.
Subiz live chat is a communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Live chat with your website visitors from Slack and Telegram.
Live chat with your website visitors from Slack and Telegram.
A better way to talk with your customers. No additional software. Unlimited agents.
Live chat with your website visitors from Slack and Telegram.
A better way to talk with your customers. No additional software. Unlimited agents.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
DontGo's patented technology reinvents Chat by utilizing AI to solve how companies convert their web visitors into customers.
DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conversation. Our AI chat responds to questions 24x7x365, in real-time, & guides visitors to click or call. DontGo feels like a real person but doesn't require any staffing. DontGo programs, optimizes & compiles weekly status reports to continuously improve results. Sign up for a 30-day free trial!
DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Live chat software that helps businesses and teams track customer conversations from a single interface and through multiple channels.
Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy to keep track of all your real-time conversations and follow up on with ease over e-mail. Offering flexibility and a dynamic app interface, it stands out as being adaptable and customer oriented when you need it the most.
Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
With Ideta' Livechats, strike up real-time conversations with your customers while they¿re browsing. Use Livechats to increase sales!
Ideta' Livechats enables you to strike up real-time conversations with your customers while they¿re on your website
By using a livechat, you can boost your customer satisfaction and engagement by providing fast answer to their queries.
Moreover, 83% of shoppers explained they needed some form of support during their online journey. By providing your undecided customers with quick and personalized help, you can increase your sales and conversion rates.
Ideta' Livechats enables you to strike up real-time conversations with your customers while they¿re on your website
By using a livechat, you can boost your customer satisfaction and engagement by...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Get in touch with your visitors and customers 24/7, Live or Messaging with our unified intelligent customer relationship solution.
Target First is able to identify your visitors with high potential, and allows you to engage in conversation at the right time 24/7 through the appropriate channel by click to chat, web call back, chatbot, messaging, push marketing or making an appointment.
Thanks to its behavioral targeting engine, you only speak to visitors that interest you.
Target First is a French company on a human scale, which offers it great flexibility and availability to its customers.
Target First is able to identify your visitors with high potential, and allows you to engage in conversation at the right time 24/7 through the appropriate channel by click to chat, web call back,...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Simple, clean, fast and most user-friendly live chat solution.
My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you.
My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers.
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels.
Enables you to quickly respond to customers across channels with bot-to-human and human-to-human interactions, improving customer engagement and satisfaction.
Be Omnipresent - Deploy our bot on your website, app, Facebook page, and WhatsApp number.
Connect, sync data, and automate workflows on the fly with 60+ native integrations.
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels.
Enables you to quickly respond to customers across...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement.
The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement.
The EdgeTier...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Easily create Facebook Messenger bots for marketing, sales, and support.
Easily create Facebook Messenger bots for marketing, sales, and support.
Easily create Facebook Messenger bots for marketing, sales, and support.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Digital Air Strike, the leader in consumer engagement & digital retailing helping 5,000+ businesses attract, engage & retain customers.
Digital Air Strike is the leading consumer engagement technology company helping 5,000 businesses increase consumer response and conversions in digital and social media environments. A pioneer in digital lead response, social media technology, and online reputation management, Digital Air Strike deploys industry-specific software and managed service platforms to monitor, engage, improve, and manage consumer interactions for dealerships and OEMs in the U.S, Canada, and 33 additional countries.
Digital Air Strike is the leading consumer engagement technology company helping 5,000 businesses increase consumer response and conversions in digital and social media environments. A pioneer in...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Web Customer Engagement Platform that Improve Customer Relation, Customer Identity Recognition and Online Contract Signing & Sale.
TocToc is a Web Customer Engagement, Identification & Sale platform, that helps companies increase conversions by the best interaction with online customers.
A single solution to digitize business processes and to improve User Experience and Customer Satisfaction.
It is useful for Sale, Support, Consulting, Video ID Recognition, ESignature & Online Contract Signing and Digital Marketing activities.
TocToc is a Web Customer Engagement, Identification & Sale platform, that helps companies increase conversions by the best interaction with online customers.
A single solution to digitize business...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day.
Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.
Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels....
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun
For Marketers:
Collect leads and their data
Get all your user communications from different channels to one inbox
Launch nurturing campaigns and drive your leads to sale and analyze them
For Product Managers:
Identify and remove bottlenecks in your funnel
Understand your user journey
Build your onboarding campaigns for segments
Gather feedback and learn from live chat data
For Customer Experience Teams:
Respond quickly to users requests with knowledge base
Track your CSAT and NPS
For Marketers:
Collect leads and their data
Get all your user communications from different channels to one inbox
Launch nurturing campaigns and drive your leads to sale and analyze them
For Product...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping.
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that theyd get in-store.
Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience.
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Help your customers to help themselves. Deliver great service 24/7 with FAQ Bot chatbot, FAQ Pages and live chat.
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with your brand. Not sure where to start? We're here to help and guide you along the way. Serve customers, manage your pipeline, retain happy customers and gain insights all with FAQ Bot - your easy to use platform. No coding or tech skills required.
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
A cloud-based omnichannel customer support platform with 360-degree customer view.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High efficiency, detailed reporting and always at the best prices! Discover Desk360 by starting a free trial today.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page....
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Web based solution that provides one place for your entire business to communicate with customers.
Web based solution that provides one place for your entire business to communicate with customers.
Web based solution that provides one place for your entire business to communicate with customers.
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Most of the businesses are converting their web traffic into sales, you will also be able to convert your visitors in customers rapidly
CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE!
CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Live Guide Chat for business for improved customer service, increased efficiency and higher sales
Live Guide is a chat software for business. With Live Guide Chat your customer service team can deliver 1st class service and work more efficiently. Sales teams use Live Guide for lead capturing and easy integration with any third-party software or system secures a smooth flow of your customer data. Companies choose Live Guide for our high level of security and our exceptional support and training.
Live Guide is a chat software for business. With Live Guide Chat your customer service team can deliver 1st class service and work more efficiently. Sales teams use Live Guide for lead capturing and...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
IVCBox is all-in-one communication widget for websites. Get your free trial for a live chat, a chatbot, and a video and voice call!
IVCBox is a customer communication tool for websites. The widget includes live chat, video call, file sharing, a chatbot and profile management. The purpose of the widget is to automate customer support for an online business, increase sales and maximize conversions. IVCBox is suitable for any businesses that need to improve their customer service, online consulting or deliver personal support to build trust with the customers. Step up your online business using IVCBox and get the free trial!
IVCBox is a customer communication tool for websites. The widget includes live chat, video call, file sharing, a chatbot and profile management. The purpose of the widget is to automate customer...
Features
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integrations
- Geotargeting
- Website Visitor Tracking
Live Chat Software Buyers Guide
Table of Contents
What is live chat software?
Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real-time through a chat-based conversational UI (user-interface).
There are two types of live chat systems:
- Widgets: Conversational interfaces that can be integrated into existing websites
- Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking
The benefits of live chat program
- Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real-time, translating into faster checkout and increased sales volume.
- Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat program allows agents to respond to multiple queries at a time.
- Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat program provides businesses with a log of customer inquiries, complaints, requests and suggestions, which can be analyzed to come up with new ideas for their products and services.
Typical features of live chat software
- Customized branding: Enables users to embed business branding into the chat interface by customizing different items such as pop-ups and a chat button.
- Real-time chat: Enables real-time chat sessions between agents and customers.
- Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These inquiries are forwarded to the agents' inboxes for follow-up.
- Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
- Transfers/routing: Transfers a customer inquiry to other available agents if the assignee is unable to respond within a specified time.
Considerations when purchasing live chat program
- Mobile-responsive interface: To make the best use of a live chat program for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
- Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
Relevant live chat software trends
- Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents." Small businesses should evaluate products that include analytics features specific to agent performance.
- [Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.