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Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox. Learn more about Mobile Service Cloud
Mobile Service Cloud is a customer service solution that empowers agents across industries to deliver personal customer service experiences. Make interactions as easy as possible for both customers and employees. Use the Agent Inbox to interact with your customers through their preferred channels such as WhatsApp, Live Chat, Instagram Messaging, Apple Business Messaging, or Voice. Mobile Service Cloud also includes a chatbot to automate your conversations with a seamless handover to an agent. Learn more about Mobile Service Cloud

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities. Learn more about Zoho SalesIQ
Zoho SalesIQ is an all-in-one, AI-powered live chat and analytics platform that helps businesses improve engagement with their customers. The platform provides live chat, chatbots, and integration with Instant Messaging (IM) channels, CRM, help desk software, and more to communicate with every site visitor at every stage of the customer lifecycle. Learn more about Zoho SalesIQ

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Multi-Company Live Chat Software, Secure, Reliable Customer Engagement & Real-Time Customer Support. Learn more about Vision Helpdesk
Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customer Key Aspects of Live Chat Software – * User-Friendliness  * In-Built into Customer Support tools  * Multi-Company Live Chat Management  * Device-Independent (Browser-based) * Enhance Customer Support Team’s productivity  * Engage Website Visitors to Increase Sales. * Powerful Automation Learn more about Vision Helpdesk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Start for free with LiveAgent and provide excellent customer service with the ultimate help desk software for companies of all sizes. Learn more about LiveAgent
LiveAgent is a help desk and live chat solution with 200+ native integrations. Streamline all business communication channels and manage customer interactions from a single shared team inbox. Enjoy social media integrations, a powerful chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. LiveAgent's help desk solution delivers the best customer experiences to 150M end users worldwide. Start with a 14-Day free trial, no credit card required. Learn more about LiveAgent

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Kindly enables brands to build exceptional customer experiences that boost online sales and improve customer satisfaction. Learn more about Kindly
Kindly enables brands to build exceptional customer experiences that boost online sales and improve customer satisfaction. Live Chat, Conversational AI, Virtual Shopping Assistants, Cart Abandonment and Conversion Optimization software in one integrated platform, Kindly offers users a first-class customer experience that turns visitors into repeat buyers. Learn more about Kindly

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Helpwise is a Shared Inbox for your Live Chat, Team Email, SMS, WhatsApp, Social Media accounts & many other channels. Learn more about Helpwise
With Helpwise, you can set up Live Chat for your customers in less than 5 minutes! Helpwise allows you to manage all chat inquiries with ease - you can assign and tag conversations, collaborate within the team, set up SLA rules, and track the performance of your team. Additional features include a Chatbot to automate your queries. With our Engage feature, you can highlight new campaigns or information which you want your customers to receive. Learn more about Helpwise

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app. Learn more about Zoho Desk
Zoho Desk is a web-based customer service software. Its embeddable chat widget helps your customers get in touch with your company instantly, right from the website or app. Zoho's AI-powered assistant, Zia, processes their questions and suggests appropriate solutions from the Knowledge Base. If an issue requires more time and attention, a conversation can be converted into a ticket, in a single click, without losing context. Learn more about Zoho Desk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
#1 free live chat and contact center software used by over 8 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations. Second, we don't limit free edition to a single chat agent ¿ you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Try the #1 rated Live Chat & Helpdesk designed for Shopify, Magento and BigCommerce. Close more sales faster. Start now for free! Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social Media. Set up automatic replies to common questions. Edit/refund orders, apply loyalty points, manage subscriptions & more, all in one place. Add templates, rules & macros. Cut support time and turn your visitors into customers. Connect your Shopify store in minutes & try now with a free trial. Learn more about Gorgias

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. Learn more about Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. W ith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Learn more about Freshchat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
A human + bot hybrid live chat software that lets companies automate their customer support. Learn more about Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Learn more about Kommunicate

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
AI enabled live chat solution for businesses to automate conversations across, FB Messenger, Whatsapp, Instagram & Website. Learn more about Botsify
Botsify is AI enabled live chat solution for businesses, so you can delight your customers and improve your sales. It enables you to engage your visitors in real-time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Website, Whatsapp, Instagram, and email, so you can manage all communication channels from one place. Learn more about Botsify

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Slack is your Digital HQ. Welcome to the command center of your workday.
Slack is your Digital HQ. Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners. Learn more about Slack

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it seamlessly with Zendesk's customer support solution to reduce customer wait times and increase efficiency. Response times can be as fast as 30 seconds and agent performance can improve by 25% after switching to Zendesk. Learn more about Zendesk Suite

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads.
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial. Learn more about Pipedrive

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams. Learn more about Intercom

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools. Embed real-time support on your website and in your apps with Chat. Start personalized live chats, in-app or online, with your customers based on how they're using your site. Deliver chat around the globe with multilingual support. And scale your customer support with AI-powered chatbots that help answer routine asks. Learn more about Salesforce Service Cloud

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Userlike is the leading GDPR-compliant software for live chat and messaging that allows businesses to win and nurture customers.
Userlike is the leading software solution for live chat and customer messaging in Germany. Chats from your website, WhatsApp, SMS and more all land in one inbox, Userlike’s Message Center. To generate more leads, benefit from Userlike’s professional service features. Exchange PDFs and voice messages directly in the chat or switch to a video call with just one click. With Userlike’s AI Automation Hub, create AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Learn more about Userlike

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Webchat enables you to convert more website visitors into customers and deliver remarkable customer support through live chat
Birdeye Webchat enables you to capture and convert leads from your website. We allow you to talk to customers in real-time, use a chatbot to automate responses to frequently asked questions, or if you are busy, text them back when you have a moment. A single unified inbox allows you to manage all customer conversations in one place. Reporting helps you track the number of active conversations, measure and compare agent productivity, average resolution time, and much more. Learn more about Birdeye

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API.
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53 Learn more about Olark

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
More than just live chat. Turn online conversations into text message conversations with Webchat. A 2020 Top Marketing Software Winner
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start the conversation with their contact information, so your leads are higher quality and you can immediately start providing excellent customer service. Podium also brings all your leads into one easy-to-use inbox, no matter where they started. Trusted by over 60,000 businesses, see the Podium difference. Learn more about Podium

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Modern live chat and chatbot solution that facilitates personal communication between you and your customers.
Modern live chat and chatbot solution that facilitates personal communication between you and your customers. Welcome potential buyers to your website with live agents and invite them to get in touch through targeted, automated messaging. Save visitors the hassle of navigating to the contact page and sending a formal, stuffy email. Reply from your browser, desktop or mobile app and keep customers happy with improved response times. Chatra will soon merge with Conversations on Sendinblue. Learn more about Chatra

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales.
Tidio combines live chat and chatbots in one tool, so you can delight your customers and improve your sales. It enables you to engage your visitors in real time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Instagram, and email, so you can manage all communication channels from one place. Tidio is available on desktop and mobile, so you can answer messages on the go, from every device. Learn more about Tidio

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Enables companies to increase sales, optimize the customer experience and improve team performance through multi-channel conversations.
Conversion it's Zenvia's Sales Engagement solution that allows small and medium-sized companies to measure, optimize and convert sales opportunities through conversations on multiple channels such as WhatsApp, Instagram and FB Messenger. Get a complete management of your commercial team with intuitive and real-time dashboards, shared inbox and an Apps Marketplace with dozens of integrations connected through API, such as Paypal, WooCommerce, Shopify and more. Learn more about Zenvia Conversion

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today! Learn more about Pure Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost
3CX Live Chat is a free live chat solution with extra calling capabilities and team communication features added at no cost. Resolve issues faster through chat and voice. Visitors can chat, call or video call at the touch of a button without dialing numbers. Forward chats with history to agents or groups. Answer messages remotely with free mobile phone apps. Integrate Business Facebook messages and SMS to answer all communications from the same interface. No per user per month fees! Learn more about 3CX

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you. Learn more about Text Request

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. Learn more about tawk.to

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Quickly engage with website visitors and capture lead information with web chat. Broadly helps local businesses win more business.
Quickly engage with website visitors and capture lead information with Broadly. We help local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Generate more leads and provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, flexible mobile payment options, and more. Broadly makes it easy for customers to find you, work with you, and rave about you. Learn more about Broadly

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Use the power of Smartsupp live chat to genuinely connect with your visitors, boost online sales, and improve conversion rates.
Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering both human and chatbot support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. Learn more about Smartsupp

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Front makes it easy to deliver personalized service at scale. Live chat and SMS, in the same place as emails and customer context from
Turn every chat into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and get actionable insights to improve the customer experience. As your needs change, Front's flexible workflows scale with you. Front makes it easy for teams to collaborate and deliver personalized responses, so your customers always feel like the most important one. Learn more about Front

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you increase sales & improve customer support.
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days. Other features included: - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon). Learn more about HelpCrunch

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations. Learn more about RingCentral Contact Center

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow.
Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. We help companies engage in real-time, personalized conversations with the right customers. Learn more about Drift

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Combine customer chat and employee chat with the all-in-one Genesys Cloud CX solution that unifies communications across your business
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud CX

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Kayako Live Chat Software instantly connects with customers to Reduce Response Rates and Connect Times. See a Free Demo + Test Trial!
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to customers with personalized interactions. Kayako scales our support and pricing to grow your business. Simple set-up and integration for a customized client-service software experience. Kayako connects the Live Chat dots and effortlessly unifies customer service across chat, social, email & phone Learn more about Kayako

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based IT support software for SMBs with in-house and remote teams.
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The world's largest open source communications platform.
Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat. Learn more about Rocket.Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Get more out of chat by combining it with live website co-browsing to help customers navigate issues by seeing exactly what they see.
Lucky Orange’s powerful combination of live chat plus live website co-browsing lets customer support agents help customers with website issues by seeing the problem exactly as your customer sees it. Help customers when they’re most likely to need help with intelligent triggers that allow you to invite customers to chat on certain pages, number of visits or time on page. Limit chat to the hours you’re available through office hours so chat only displays when you’re online. Learn more about Lucky Orange

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking

Live Chat Software Buyers Guide

Live chat software makes it easier for a business and its staff to interact with customers in real-time. Live chat applications are also known as customer messaging software. They allow for support or sales agents to communicate with clients through an instant messaging platform in real-time by exchanging instant messages, pictures and files. Live chat applications make it easier for a company to respond to their customer's questions, and help them build a better relationship with their customers by making it easier for customers to interact with businesses.

Some of the core features of live chat software include chat widget customisation options that allow businesses to customise the chat widget to match the look and feel of their website. Also, expect to see a stored responses feature that enables agents to respond to the questions their customers have with pre-formulated answers to the most common questions that customers may have. Live chat applications can also reach out to customers proactively by sending them automated messages based on specific metrics such as their browsing history, browser language or account balance.

Live chat software, also known as website chat software, benefits businesses by simplifying and enhancing the communication between an organisation and its customers. Although live chat applications can be used for any type of business communication, it is especially useful for sales and support departments. Apart from this, live chat software also makes it easier for a business to track key conversations between the company and their clients. In addition, live chat applications can store these conversations for future reference and enable a business to analyse how they communicate with clients. Furthermore, this will provide valuable insights that can be used to expand business offerings, provide better customer support and increase profitability.

Live chat software often is used in specific business areas, similar to sales, marketing and customer support software. Live chat applications are versatile enough and can be used successfully in most business departments, including customer support, sales and marketing. Generally speaking, live chat solutions are available as Software-as-a-Service (SaaS) products or stand as standalone products. The right type depends on the specific needs of the business.

There are several considerations that businesses should take into account when choosing a live chat software solution. These include the intended application for the software, the size of the business, and the level of compatibility between the live chat software and other business systems. Live chat applications usually allow users to:

Facilitate real-time communication between businesses and their clients Store chats for future reference to reduce the need for clients to repeat information Gather basic pre-chat information from clients to improve the efficiency of communications Export data for analytical purposes to anticipate future client behaviours and requirements

What is Live Chat Software? Live chat software enables a business to connect with its customers in real-time. Live chat applications can provide customers with instant support and advice through an instant messaging system. In addition, live chat applications can also be used to archive chats and analyse customer data, which can give businesses valuable insights into the behaviour of their customers. These insights can make important business decisions that are based on customer behaviour and trends. Live chat applications include widgets that can be added to existing websites and customised to match the corporate image of a specific business. Live chat applications are also available in a more feature-rich standalone version that allows businesses to keep track of interactions with customers, view response rates and monitor conversions.

By using live chat software, modern businesses can communicate with their clients more effectively in a way that customers prefer and appreciate. Past conversations can be saved for future reference, which makes it easier for staff to refer to any previous queries or requests a particular client may have had, resulting in a better support experience for the client. Live chat applications also enable the bi-directional sharing of images, documents and other files, making it easier, more secure, and faster to share data when needed.

What are the benefits of live chat software? The benefits of live chat software mostly centre around communicating with customers in real-time. Live chat applications can be used in more than one area of a business, including sales, marketing, and support. Some of the advantages of using live chat applications include: Increases customer convenience: Live chat software is convenient for clients because the average waiting time is lower when compared to call centre waiting times. Therefore, customers can continue doing something else while waiting for an operator. At the same time, customers can get answers to questions that relate to purchasing a product while making the purchase, which can result in higher conversion rates. Ability to provide canned responses: Quick responses can be saved for future use with live chat software. This means that staff can select from several different canned responses which can be sent to a client instead of needing to type a customised response to each question. Live chat software also provides custom messaging functionalities for when they are needed. Allows archiving of historic messages: Website chat software lets businesses save the conversations with their customers for future reference. This allows operators to view past message threads, avoiding the need for the client to explain their issue several times and saving valuable time. Pre-chat forms increase efficiency: Live chat software allows businesses to collect information such as names, contact details, request descriptions, and email addresses from customers before a live chat session is initiated. This makes it easier for the business to connect with clients in the future, but more importantly, it prevents spam from messages being sent. Gives insights into customer behaviour: The data collected during a live chat gives businesses insights into the behaviour of their customers, and this data can be used in decision-making processes, targeted marketing, and trend identification. This valuable information can ultimately increase the profitability of the business. Fully customisable: Live chat software is usually fully customisable, and visual elements such as colours, logos, and fonts can be adjusted to match the corporate image of any business. This makes it easy and quick for businesses to integrate live chat software into existing websites and applications without sacrificing the custom look and feel that matches the company's identity.

What are the features of live chat software? Live chat software features generally consist of a core, common, and optional feature. Although the core and common features are usually similar, the optional features can differ greatly from software solution to software solution. Here are some of the most common features: Real-time communication: Talk to customers in real-time via instant messenger. In most cases, customers prefer being able to access instant support and/or advice when they need it and live chat provides this functionality. By giving customers the ability to instantly connect with support or sales agents, the business stands a greater chance of converting an interested customer into a purchase and/or keeping a customer happy. File sharing: Share files with customers and accept files from customers with bi-directional file sharing. Most live chat applications let customers share documents, photos, and files with support staff via an instant messaging platform. This eliminates the need to use third-party services like email to send files, which saves time and makes businesses more efficient. For example, file sharing can be used to share documents such as bills, error reports, and photos so during an active customer support session. Canned responses: Answer questions with pre-formulated responses. Canned responses make it easier to answer frequently asked questions quickly and effectively by allowing staff to send pre-formulated answers to customers instead of needing to type out an individual response to every question. Canned responses work especially well for frequently asked questions, and they can give customers basic information in seconds, which keeps customers happy and support agents effective. In general, canned responses can be formulated by analysing data on frequently asked questions and identifying which questions customers ask most often. Message archiving: Archive past conversations with message archiving. Being able to look back at previous messages is helpful in many situations, and it can further increase the efficacy of live chat support for clients. Message archiving saves past conversations and allows support agents to access these conversations when needed, but it also makes it possible to identify trends and problem areas, especially when used in a customer support application. Message archives are usually searchable so that support agents can easily look through data to find any relevant information that can be used to support a customer. Offline forms: Capture vital customer data before a live chat session begins. Offline forms can collect information such as names, contact details, and problem descriptions before the assigned support agent connect with the client. In addition to collecting important information, this feature also reduces the likelihood of spam messages being sent. Offline forms can be customised, and businesses can request information from clients so that support agents can have all the relevant information in front of them when speaking with the client. Data analysis: Analyse customer data and extract valuable insights to drive revenue generation. Live chat systems are often capable of analysing data and identifying trends that allow businesses to learn more about the behaviour of their customers. This information is critical to any business and can be used for a variety of purposes, including marketing and lead generation. Data is a powerful tool in any organisation and being able to use and extract key metrics from data sources like live chat applications is critical for every modern business. Transfers/routing: Transfer a conversation from one agent to another in real-time. Some live chat systems allow agents to transfer an ongoing conversation from one support agent to another. This is especially useful when a query is specific or technical and might require someone with specialist knowledge to provide an answer. Being able to transfer a conversation means more convenience for the customer, resulting in higher customer satisfaction rates and higher conversion rates. Campaign management: Manage ad campaigns for more targeted and better results. Live chat can be used for more than just customer support, marketing campaigns are also possible, and by using automated messages, businesses can make sure that their message reaches the intended audience. Campaign management functionality allows businesses to create customised live message campaigns that send specific messages to clients based on their browsing patterns, account balance, and cart contents. Third-party integration: Integrate the live chat app with other business applications seamlessly. Businesses often require more than one system to function smoothly, and for a business to operate effectively, all the different business systems must function together as one connected system. By integrating with other business systems, live chat can share data with, and obtain data from, these systems. This contributes to the smooth running of the entire business. Data can automatically be combined into one central database for maximum efficiency and ease of use.

What should be considered when purchasing live chat software? When purchasing live chat software for businesses, buyers need to consider several variables. There are numerous live chat solutions on the market, but not all of them are created equally. For example, some live chat solutions have features that make them particularly useful for small and medium enterprises, while other versions are better suited to corporates with more demanding needs. In addition, some live chat applications are available as widgets that can be bolted onto existing infrastructure such as a website, while others are standalone products that can be used without any supporting infrastructure. For these reasons, finding the right live chat solution depends mainly on the needs of the business and its employees. Some of the more specific considerations that need to be considered are outlined below: What are the key features of the live chat solution? It is key to consider the key features of the product in question and evaluate whether or not these features meet the needs of the business that needs to use the software. Some live chat applications have a longer list of optional features than others. Still, it is crucial to understand which features are non-negotiable and which ones are not essential. By knowing what is needed, businesses can strike a good balance between costs and functionality. Investing in a live chat solution that doesn't meet the business's needs can result in a large and unnecessary expense which might not yield the desired result. For this reason, it is recommended to be very clear on the exact purpose of any live chat solution. What are the main objectives that need to be achieved? Since not all live chat applications are created equally, it is important to understand exactly what the system is intended to achieve before opting for a specific solution. Some live chat applications are designed specifically for customer support applications, while others are more geared towards sales and marketing. It is important to have clarity on where the solution will be deployed, to be able to choose the solution that works best. In many cases, one solution can be used for more than one purpose. This is because live chat solutions are usually flexible and can be customised for a particular purpose. Is the pricing structure appropriate? Pricing is the main consideration for every purchase, and it is key to clearly understand the pricing structure of any purchase before committing. The pricing structure of most live chat applications mainly depends on whether the service is sold as a standalone service or based on a Software-as-a-Service (SaaS) model. With SaaS pricing models, there are usually very little to no upfront costs since the software is billed every month. By contrast, standalone solutions usually do come with significant upfront costs and low to no monthly expenses. The right approach is dependent on the business's budget and needs. Is the live chat application compatible with other business systems? Businesses often rely on more than one system, and this is why it is important that live chat solutions can integrate with other systems. Integration of systems makes it possible for various data sources to combine their respective data into one centralised database, which can be very useful for businesses. Through system integration, businesses can better serve their customers, and the sharing of data means that businesses can gain better insights into customer behaviours and trends, which ultimately makes it easier to manage the business profitably. Is the software legally compliant? Businesses need to be aware of the latest developments and laws that govern how businesses interact with their customers. In the case of live chat, businesses should be especially sensitive to the requirements of data protection regulations because live chat applications can gather and store personal information. It is always prudent to make sure that the solution in question meets or exceeds all the relevant guidelines for personal data protection.

What are the most relevant live chat software trends? Businesses are sensitive to trends, and they must be factored into the decision-making process when choosing a live chat solution. Some of the most relevant trends to consider are: Demand for fast and efficient service: Most modern customers are used to instant service, and people have come to expect exactly this when interacting with businesses. This also extends to live chat, which is especially influenced by the rise of automated chatbots that can respond to customers instantly. Live chat can play a critical role in keeping customers satisfied and gives a business the ability to respond to customers in real-time. Need for better data analysis: Live online chat represents a great source of data and information on customer behaviour for any business. This fits in well with the growing trend of using data and artificial intelligence-powered business systems to drive sales and better engage with customers. Live chat provides businesses with valuable data that can be analysed to learn more about the behaviour of customers and predict new trends that can boost revenue. Data analysis is a very powerful tool for most businesses, and businesses will likely be relying on this more in the future. The continued growth of eCommerce: eCommerce is one of the strongest driving forces behind the development of software like live chat applications. This is because more and more customers are opting to purchase goods and services via the internet instead of visiting a brick-and-mortar store and the trend of shifting towards eCommerce is not likely to change any time soon. Many people find it easier and more comfortable to type a message and prefer this form of communication over other forms such as telephone calls and emails.