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IT Service Management (ITSM) Software
ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.
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NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution.
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NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints, support end-users, and deliver IT services. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets. The platform gives IT teams proactive monitoring, remote management, patch management, software management, IT asset management, backup, and more - all in one unified solution with a fast, modern, intuitive interface.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more.
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Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
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Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Compliant IT Help Desk Software.
Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management, and more.
Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
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InvGate Service Desk is a modern ITSM solution built for ITIL-certified support centers of all sizes, with a particular eye on business process and standards compliance. It includes a powerful workflow builder that helps automate complex processes and efficiently move tasks between stakeholders. It supports service level agreement (SLA) management and incorporates gamification features to help incentivize support agents.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.
TeamViewer enhances IT service delivery by providing secure remote access and support tools that enable IT teams to respond swiftly to service requests and incidents. With capabilities such as real-time monitoring, session recording, and integration with IT service management systems, TeamViewer ensures efficient handling of IT services. Its user-friendly interface and robust security measures contribute to improved operational efficiency and user satisfaction.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Zendesk offers the industry leading customer service solution.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations.
Turbocharge Zendesk or Jira IT service management with fully integrated IT asset tracking. Accelerate issue resolution, reduce downtime, and improve productivity by tracking IT hardware assets and software licenses in a unified system – available directly from within your Zendesk or Jira environment. Get complete visibility with asset lifecycle management, purchase orders, usage optimization, and more. Out-of-the-box integrations with Zendesk, Jira, SCCM, Intune and JAMF. Try it today for free.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
Endpoint Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a cloud-based UEM allows you to automate regular endpoint management routines like installing patches, deploying software, imaging & deploying OS, manage mobiles & BYOD devices, remote troubleshooting, modern management & much more! It also has a mobile app that allows you to manage endpoints anywhere, anytime!
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
GitLab is a platform that enables software innovation by empowering development, security, and teams to build software.
GitLab is a comprehensive AI-enabled DevSecOps platform for software innovation, enabling users to contribute and co-create software applications. GitLab empowers organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted.
TeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.
Connected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.
JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.
The platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity.
SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
SysAid is a robust ITSM platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in a reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. ITSM that’s run by AI, and you.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.
Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.
Supremo is customizable and UAC compatible.
It can be used on an unlimited number of devices and requires no configuration or installation.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents.
Atera is revolutionizing IT Service Management (ITSM) with its all-in-one platform, combining Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation, now powered by Action AI™. Designed to streamline service delivery and optimize IT workflows, Atera enables IT teams to manage incidents, requests, and changes efficiently, ensuring compliance with SLAs while improving service quality. From automated ticket resolution to real-time diagnostics and advanced reporting, Atera equips IT teams with the tools to deliver proactive, high-value service.
Our pay-per-technician model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world - including guaranteed compatibility with legacy environments such as Windows XP. FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, and much more.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.
With ServiceNow ITSM, you can consolidate your IT tools into a single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity which enables you to switch your operational IT costs to strategic investments. ITSM accelerates your digital transformation and elevates user experiences with machine learning and AI powered chatbots. ITSM improves your IT productivity by 20+% with structured machine learning that automates routine tasks.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information.
IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password management, and an automated and structured documentation framework to organize all your information. Have confidence in the security of your information with features like granular access permissions, version history, and more. Track any asset with ease for peace of mind, including expiries and vendor information.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Pipefy is a no-code automation platform that saves IT resources and improves visibility and control over workflows.
Pipefy is a no-code workflow automation platform that helps conserve IT resources while giving teams more visibility and control over every process and workflow across the organization.
Deliver projects faster and close tickets within budget. Pipefy supports IT teams in maintaining security and compliance with features like audit logs, business rules, and role-based access control (RBAC).
Automated alerts help prevent delays and ensure proper escalation, while flexible asset management and tracking workflows keep operations running smoothly.
Pipefy is secure, easy to use, and can be deployed by any team to build and automate IT processes, workflows, or self-service portals.
Key features include 300+ ready-to-use connectors, HTTPS integrations, a built-in security suite, AI capabilities, customizable forms, rules, conditionals, and some of the fastest time-to-value in the market.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations.
Pulseway ITSM software provides powerful features and modules to take complete control of all your endpoints, servers, and network devices. Manage all the end-to-end delivery of IT services to customers and users from all-in-one modern, mobile-first IT Service Management Software. Start your free trial today and experience what Pulseway can do for your business.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect.
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
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Features
- Service Catalog
- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Activity Tracking
- Knowledge Base Management
- Alerts/Notifications
- Service Level Agreement (SLA) Management
- Access Controls/Permissions
- Support Ticket Management
- Release Management