---
description: Compare the top Customer Experience Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Experience Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6996 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
2. [SurveyLegend](https://www.capterra.ae/software/156752/surveylegend) — 4.6/5 (966 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer experience.
3. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10506 reviews) — Create experiences customers love with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with SurveyMonkey
4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4090 reviews) — Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
5. [Hootsuite](https://www.capterra.ae/software/121701/hootsuite) — 4.4/5 (3803 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
6. [Pipedrive](https://www.capterra.ae/software/132666/pipedrive) — 4.5/5 (3058 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
7. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2924 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
8. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1727 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
9. [Trustpilot](https://www.capterra.ae/software/169618/trustpilot) — 4.5/5 (1206 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
10. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1003 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
11. [Typeform](https://www.capterra.ae/software/137289/typeform) — 4.7/5 (979 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
12. [EngageBay CRM](https://www.capterra.ae/software/178819/engagebay-marketing) — 4.6/5 (910 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
13. [Sogolytics](https://www.capterra.ae/software/127957/sogosurvey) — 4.7/5 (729 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
14. [Birdeye](https://www.capterra.ae/software/152997/birdeye) — 4.7/5 (706 reviews) — Birdeye is the leading AI-powered reputation and social media management platform for local brands.
15. [Weave](https://www.capterra.ae/software/141842/weave) — 4.3/5 (673 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
16. [Lime Connect](https://www.capterra.ae/software/131558/userlike-live-chat) — 4.6/5 (648 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
17. [Sprout Social](https://www.capterra.ae/software/121447/sprout-social) — 4.4/5 (608 reviews) — Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
18. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
19. [NiCE CXone](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
20. [Survio](https://www.capterra.ae/software/150091/survio) — 4.5/5 (571 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
21. [Hotjar](https://www.capterra.ae/software/163516/hotjar) — 4.6/5 (545 reviews) — Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
22. [Thryv](https://www.capterra.ae/software/156926/thryv) — 4.2/5 (537 reviews) — Thryv is the AI-native growth platform that helps small businesses get found online, attract more customers, and grow with confidence.
23. [Twilio](https://www.capterra.ae/software/180158/twilio-communications-platform) — 4.4/5 (508 reviews) — Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.
24. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (484 reviews) — Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
25. [Zoho Survey](https://www.capterra.ae/software/131426/zoho-survey) — 4.6/5 (455 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.

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## Related Categories

- [Feedback and Reviews Management Software](https://www.capterra.ae/directory/31024/review-management/software)
- [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.ae/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.ae/directory)

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Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\nEngage your customers in real-time via live chat and social media integrations.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ae/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":19,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ae/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Survio","position":20,"description":"Survio is a professional online survey platform trusted by over 5 million users worldwide. It helps organizations of all sizes—businesses, educational institutions, and non-profits—collect and analyze feedback quickly and effectively. With ready-to-use survey templates, advanced analytics, and multi-language support, Survio turns responses into actionable insights for customer satisfaction, employee engagement, and market research. Reports can be shared online, exported in multiple formats, or integrated with other systems for seamless workflows. Security and compliance are at the core: Survio is fully GDPR-compliant and ISO 27001 certified, ensuring the highest standards of data protection. Combining ease of use, flexibility, and enterprise-grade security, Survio empowers decision-makers to understand their audiences better, improve experiences, and drive sustainable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0272f5ae-d85b-423d-8231-ba9e5a632e28.jpeg","url":"https://www.capterra.ae/software/150091/survio","@type":"ListItem"},{"name":"Hotjar","position":21,"description":"Great customer experience requires daily focus. Use Hotjar Observe to see how people interact with your website and identify pain points or blockers in the customer journey. Hotjar Ask lets you hear directly from your users through Feedback and Surveys, bringing the voice of the customer to your decision-making. With Hotjar Engage you'll automate the entire user research process—quickly recruit the right users and get interviews scheduled with minimum fuss.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bcee124-a7a0-4da1-85bc-1cdfb836998f.jpeg","url":"https://www.capterra.ae/software/163516/hotjar","@type":"ListItem"},{"name":"Thryv","position":22,"description":"Thryv is AI-powered small business software that helps businesses get found online, win more customers, and drive repeat business. Instead of managing multiple disconnected tools, Thryv brings customer communication, CRM, online scheduling, payments, websites, local listings, reputation management, social media, email and SMS marketing, automation, and AI into one connected platform. Whether you're building your online presence, managing customer relationships, or growing your business, Thryv helps streamline daily operations, improve visibility across traditional and AI-powered search, and save time with intelligent automation. With flexible plans, guided onboarding, and dedicated support, Thryv gives small businesses everything they need to grow with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.capterra.ae/software/156926/thryv","@type":"ListItem"},{"name":"Twilio","position":23,"description":"Create the exact solution you need to engage customers at every step of their journey. Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to support you at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.ae/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"Five9","position":24,"description":"Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ae/software/132405/five9","@type":"ListItem"},{"name":"Zoho Survey","position":25,"description":"Zoho Survey is an online survey tool that allows users to create customizable surveys for gathering feedback and conducting market research. The software features over 30 question types and pre-designed templates for various applications including customer satisfaction and employee engagement surveys. Its advanced logic capabilities enable personalized survey experiences through dynamic paths and branching options. The platform supports multiple languages and offers branding customization for consistent presentation. Users can distribute surveys through various channels such as email, social media, and QR codes, with offline functionality available for areas with limited connectivity. Zoho Survey includes analytics tools that generate real-time reports and sentiment analysis of responses. The system also provides automated follow-up options and customizable post-survey experiences. The platform maintains data security standards and GDPR compliance for information protection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f355114-394f-4c08-8b28-5b6f19ef5d2d.jpeg","url":"https://www.capterra.ae/software/131426/zoho-survey","@type":"ListItem"}],"numberOfItems":25}
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