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Pixis Insights an AI-led UI/UX testing platform, helps businesses to get instant feedback & actionable insights from verified users. Learn more about Pixis Insights UI/UX
Pixis Insights UI/UX Testing empowers every brand to see their products through their customer’s eyes. With the AI-led UI/UX testing platform, companies can take quick actions and deliver excellent customer experiences. Instant and unbiased opinions from over 2 million verified users help brands iron out UI/UX wrinkles in real-time, ensuring seamless brand experiences, retention and loyalty. Learn more about Pixis Insights UI/UX

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Algonomy is the only independent personalization provider, driving digital growth and loyalty for brands, retailers, and B2B companies. Learn more about Omnichannel Personalization
Algonomy (previously Manthan-RichRelevance) is the global leader in personalization, driving digital growth and loyalty for over 200 retailers, DTC brands, and B2B companies. Algonomy leverages advanced AI to deliver 1:1 personalized experiences, in real-time and at scale. With a unified, real-time user profile, we enable marketers and commerce leaders to pivot from campaigns/products to customers, without having to choose between tactical conversion goals and long-term customer lifetime value. Learn more about Omnichannel Personalization

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Gupshup is the leading conversational messaging platform, powering over 6 billion messages per month over 30+ Messaging channels Learn more about Gupshup
Gupshup enables businesses build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to nearly a billion users across channels including SMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others. Learn more about Gupshup

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Pobuca Experience Cloud leverages AI to analyze what customers say in all touchpoints & produces CX metrics & VoC insights. Learn more about Pobuca Experience Cloud
Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped. Learn more about Pobuca Experience Cloud

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Engage more customers the personal way with interactive videos. Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk. Learn more about VideoAsk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee & Customer Experiences Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels: iPad, Tablets, Smartphones, Online, Email, & SMS. Zonka Feedback helps you reach from customer experience and feedback to customer delight by giving the best platform to Measure, Analyze and Grow. Learn more about Zonka Feedback

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Personyze is the ultimate all-in-one customer experience optimization toolkit. Learn more about Personyze
Personyze gives you more control over your customer experience than any other solution. Any aspect of your digital funnel can be made to change dynamically to suit any given user. If you can verbally describe how your website, emails, or app might behave differently to provide a more optimal customer experience, Personyze can almost certainly accomplish that. Learn more about Personyze

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Leverage your online reviews and improve customer experience. A solution to monitor, analyze and respond to customer feedback. Learn more about re:spondelligent
Turn your online reviews into a powerful marketing channel and improve your customer experience. Our review management solution allows monitoring online reviews, analyzing them and getting valuable customer insights with the most advanced sentiment analysis. Respond to reviews directly from the app or outsource it to a team of professional writers. Developed for restaurants, hotels, and campsites. Tailored solutions for small businesses and chains. Learn more about re:spondelligent

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Bitrix24 is #1 free customer experience and customer relationship management platform used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
We can help you in setup up Customer Experience processes (NPS, CSAT, CES). Try our world class support. Integrate with your software. Learn more about Startquestion
One of our advantages biggest advantages comparing to big brands are affordable prices and world class customer success team. We can help you setup, integrate and automate your customer experience processes. Learn more about Startquestion

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Typeform makes forms fun for your customers, so you get better data. Learn more about Typeform
Who thought completing a form or survey could be... enjoyable? Typeform's beautiful interface (fully customizable to your brand) makes it feel like a friendly conversation by asking one question at a time. A better customer experience means better data for you. Typeforms are easy to make and with over 120 integrations, you can send data automatically wherever you need it. Learn more about Typeform

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Learn more about Nicereply

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM
Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
With Facelift Cloud, we provide a multi-certified solution that combines all components for professional social media marketing. Learn more about Facelift Cloud
Facelift Cloud The world-leading social media management tool with active users in over 50 countries worldwide. Facelift Cloud combines all components of social media management in one smart tool. The software helps you to manage your activities on all relevant channels centrally and efficiently. Suitable for all company sizes. Facelift Cloud enables brands, agencies, and public institutions to successfully achieve their business objectives. The tool is ISO 27001 certified. Learn more about Facelift Cloud

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. Learn more about Zoho CRM Plus

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds. Learn more about CallPage
CallPage is an industry leader in providing automatic callback software and call tracking solutions. With customizable widgets, CallPage enables businesses to generate up to 75% more inbound calls from their website visitors! Visitors can request instant calls and CallPage will connect them to your consultant in just 28 seconds. CallPage is also ideal for customer service and call centers. With call scheduling and voice messaging features, you can improve your customers' experience. Learn more about CallPage

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
AI-Powered Omnichannel Customer Engagement and Experience platform helping 5000+ brands 1:1 powerful conversations with customers Learn more about Netcore
Netcore Cloud’s Customer Engagement & Experience suite (formerly - Netcore Smartech) is a one-stop platform for marketers, growth, and product managers to fuel omnichannel growth across websites and mobile apps. It helps build actionable unified customer profiles, deliver personalized multichannel campaigns to specific user segments with real-time reporting and product analytics. The no-code product experience solution further adds speed and agility to create app experiences that retain users. Learn more about Netcore

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Qualaroo is a cloud-based CX optimization software for mapping customers¿ journeys across various touchpoints. Learn more about Qualaroo
Qualaroo is a cloud-based CX optimization software for mapping customers¿ journeys across various touchpoints to discover their motivations and fears. You can target visitors at precisely the right time with focused surveys to understand their pain-points & issues. Use pre-built templates, question branching, and advanced audience targeting to design relationship and transactional surveys for measuring customer experience. Study the feedback with the AI-powered data analysis engine to improve CX Learn more about Qualaroo

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
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Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM. Learn more about Engage 365
Loyalty Program Platform – Engage365 powered by Microsoft Dynamics CRM uses the best of Microsoft technology to allow businesses to ace their customer engagement strategy and customer retention strategies by impressive loyalty solutions. You can now reward and retain customers through personalized interactions across multiple touchpoints. Yegertek has extensively used Engage365 in building retail loyalty solutions, online loyalty program and is a preferred restaurant loyalty programs provider Learn more about Engage 365

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. Learn more about Cyara
Cyara’s award-winning Automated CX Assurance platform helps the companies deliver flawless customer experiences with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring enabling enterprises to design, build, and maintain optimal customer journeys at scale, across digital and voice channels, while reducing the risk of customer-facing defects. Learn more about Cyara

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
JustLikeAPI is an advanced data extraction API service that allows companies to analyze and respond to reviews from a single place. Learn more about justLikeAPI
Want to gather more insights into your customers' experience? JustLikeAPI is just the right tool! JustLikeAPI is an advanced data extraction API service that enables companies to access, monitor, analyze and respond to reviews, or other data related to user accounts across dozens of review sites or social networks from a single place. Learn more about justLikeAPI

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Mobile hotel application that improves hotel productivity while raising revenue. Learn more about Guest Service
GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. GuestService ensures that the best service is always provided to your guests. Learn more about Guest Service

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
ITSM tool that streamlines workflows and acts as an Umbrella Manager for managing all supporting IT tools on a single unified dashboard Learn more about Infraon Desk
Infraon Desk is an ITSM tool that streamlines workflows and acts as an Umbrella Manager for managing all supporting IT tools on a single unified dashboard. Learn more about Infraon Desk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world, from the smallest businesses to the largest enterprises. Build your brand, strengthen connections with customers, and drive results business leaders care about by integrating social across your whole organization. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Zendesk Support is the leading help desk software built for better customer experiences.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about FiveStars

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
A feedback management platform for organizations of all sizes that seamlessly automates data collection and analysis.
SoGoSurvey's feedback management platform seamlessly automates data collection and analysis for organizations of all sizes. From designing and distributing a questionnaire to analysis and closing the loop, the platform does everything with ease and at a level of sophistication that is rare in the industry. SoGoSurvey is differentiated by its best-in-class, 24/7 customer support, deep analytics, industry-leading data security, and its ability to scale with organizations' growing needs. Learn more about SoGoSurvey

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Learn more about Birdeye

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Easy-to-use | Award Winning | Survey platform packed with powerful features. Works on all devices.
Survio is an online survey platform packed with powerful features to help you measure and improve customer experience. Cooperate with your colleagues through workspaces, set roles and permissions. Get your large team onboarded safely with SSO. Automate your workflows with access to our API and integrate your data to hundreds of popular apps through Zapier. Use built-in BI dashboards and have them sent regularly to your inbox. Survio is ISO 27001 certified and follows strict GDPR standards. Learn more about Survio

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Podium makes it easy for your business to deliver an optimal customer experience by bringing all your channels into a single inbox.
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want. Learn more about Podium

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
Great customer experience requires daily focus. Use Hotjar Heatmaps & Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey. Use Surveys & Feedback to hear directly from your users and bring the voice of the customer to your decision-making. Learn more about Hotjar

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Yotpo is a leading eCommerce marketing platform with data-driven, integrated solutions for reviews, loyalty, SMS marketing, and more.
Yotpo is a leading eCommerce marketing platform that helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Learn more about Yotpo

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management
Alchemer is the only CX and VoC solution that helps mid-sized companies become truly customer-centric. No per response fees.
Alchemer is the only Customer Experience (CX) and Voice-of-the-Customer (VoC) platform designed to help mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer, ensuring that you effectively ask, act and analyze all customer feedback. No per-response fees or hidden costs, ever. Learn more about Alchemer

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
  • Feedback Management