---
description: Discover and compare Free Customer Experience Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Experience Software - Capterra United Arab Emirates 2026
---

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# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Productboard](https://www.capterra.ae/software/160651/productboard) — 4.7/5 (153 reviews) — Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster.
2. [Crisp](https://www.capterra.ae/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
3. [Hiver](https://www.capterra.ae/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps teams manage customer experience end to end.
4. [Bookafy](https://www.capterra.ae/software/141483/bookafy-online-scheduling) — 4.7/5 (137 reviews) — Fully branded white label appointment scheduling for enterprise or resellers integrating scheduling into an existing platform.
5. [Smartlook](https://www.capterra.ae/software/164713/smartlook) — 4.7/5 (136 reviews) — Smartlook is a qualitative analytics solution for websites \& mobile apps with always-on recordings, heatmaps, events \& funnels
6. [OnceHub](https://www.capterra.ae/software/122968/scheduleonce) — 4.6/5 (135 reviews) — Businesses use OnceHub's appointment scheduling and digital engagement solutions to fast-track sales and streamline service delivery.
7. [Faveo Helpdesk](https://www.capterra.ae/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
8. [Contentsquare](https://www.capterra.ae/software/161591/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is the \#1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more.
9. [SmartSurvey](https://www.capterra.ae/software/57112/smartsurvey) — 4.6/5 (114 reviews) — Transform CX with SmartSurvey—securely gather real-time feedback across key touchpoints. Use NPS, CSAT, CES, and dashboards to track KP
10. [Preferred Patron Loyalty](https://www.capterra.ae/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
11. [Bright Pattern](https://www.capterra.ae/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
12. [Survicate](https://www.capterra.ae/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
13. [Dovetail](https://www.capterra.ae/software/174077/dovetail) — 4.6/5 (97 reviews) — Dovetail is the only AI-first insights hub that automatically centralizes scattered customer feedback.
14. [CxEngage](https://www.capterra.ae/software/157026/lifesize) — 4.4/5 (91 reviews) — Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application.
15. [Experience.com](https://www.capterra.ae/software/178112/socialsurvey) — 4.7/5 (89 reviews) — Experience.con: Enhance CX, EX, \& Reputation with AI-driven XMP for data-driven growth. Elevate your business\!
16. [UXPressia](https://www.capterra.ae/software/172668/uxpressia) — 4.8/5 (80 reviews) — Transform your customer experience online with personas, journey and impact maps.
17. [Whatfix](https://www.capterra.ae/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
18. [Centercode](https://www.capterra.ae/software/187442/centercode) — 4.2/5 (77 reviews) — With the Centercode Platform, companies can collect and analyze targeted pre-release customer feedback that drives product improvements
19. [Canny](https://www.capterra.ae/software/161103/canny) — 4.6/5 (76 reviews) — Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle.
20. [LoopedIn](https://www.capterra.ae/software/197361/productstash) — 4.6/5 (72 reviews) — All-in-one tool for collecting feedback, building roadmaps, sharing changelogs and publishing knowledge bases.
21. [Userback](https://www.capterra.ae/software/172431/userback) — 4.8/5 (71 reviews) — Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster.
22. [VideoAsk](https://www.capterra.ae/software/1018272/videoask) — 4.8/5 (70 reviews) — Engage more customers the personal way with interactive videos.
23. [Fullstory](https://www.capterra.ae/software/153721/fullstory) — 4.6/5 (67 reviews) — Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.
24. [Involve.me](https://www.capterra.ae/software/168333/brandquiz) — 4.4/5 (67 reviews) — No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.
25. [Smile.io](https://www.capterra.ae/software/169446/smile-io) — 4.9/5 (67 reviews) — Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus.

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## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.ae/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.ae/directory)

-----

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With smart issue prioritization and automated feedback scoring, you can easily collect and organize critical feedback and expedite the most impactful customer experience issues to the top.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfbd196f-ed84-4d26-9b0e-eb9908366309.png","url":"https://www.capterra.ae/software/187442/centercode","@type":"ListItem"},{"name":"Canny","position":19,"description":"Capture, organize, and analyze user feedback in one place to inform your product decisions. \n\nPrioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27e17e60-2465-4fb1-a234-b9149d8127d4.png","url":"https://www.capterra.ae/software/161103/canny","@type":"ListItem"},{"name":"LoopedIn","position":20,"description":"All-in-one tool for collecting feedback, building roadmaps, sharing changelogs and publishing knowledge bases.\n\nFeedback: Collect ideas and feedback from your public board and allow users to up-vote their favourite ideas.\n\nRoadmaps: Build, customise, share and embed beautiful roadmaps through our intuitive drag and drop interface.\n\nChangelog: Announce news and updates and notify users directly within your own app or send email notifications.\n\nKnowledge Base: Create and manage Knowledge Bases.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ab212ca-2697-4ec6-b41d-c5d7317a3a76.png","url":"https://www.capterra.ae/software/197361/productstash","@type":"ListItem"},{"name":"Userback","position":21,"description":"Userback is a powerful visual feedback and bug tracking tool, designed to streamline communication between teams and users.\n\nWhether you’re a product manager, UX designer, developer, or customer support agent, Userback helps you collect, understand, and act on feedback faster, ensuring your product meets user expectations.\n\nKEY FEATURES:\n\nVisual Feedback: Capture detailed feedback with annotated screenshots, screen recordings, & comments.\n\nBug Tracking: Simplify reporting with automatic data capture, including browser info & console logs.\n\nSession Replay: Gain insights into user behavior with replays, identifying pain points & enhancing UX.\n\nUser Surveys: Collect insights with customizable surveys like NPS, CSAT, & more.\n\nFeedback Forms: Customize forms for bug reports, feature requests, or general feedback.\n\nFeature Portal: Organize & prioritize feedback in one hub.\n\nStart with a free 14-day trial or book a demo. https://userback.io","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9efc06-973f-4cde-b208-c16416d08a87.png","url":"https://www.capterra.ae/software/172431/userback","@type":"ListItem"},{"name":"VideoAsk","position":22,"description":"Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af930547-6f83-4876-a6cb-e6ceaa693f11.jpeg","url":"https://www.capterra.ae/software/1018272/videoask","@type":"ListItem"},{"name":"Fullstory","position":23,"description":"Fullstory’s behavioral data platform uncovers the unspoken truth about digital consumer activity, enabling data teams to drive revenue through real-time personalization and forecasting. Using automatically captured, indexed, and semantically structured first-party data, Fullstory surfaces the sentiment buried between clicks direct to your data ecosystem or through our product analytics—including session replay—to help enterprises create better experiences that win loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef8b6a9-d242-4ec2-b930-b77e48ad6c5e.png","url":"https://www.capterra.ae/software/153721/fullstory","@type":"ListItem"},{"name":"Involve.me","position":24,"description":"involve.me is a funnel builder that helps businesses convert website visitors into qualified leads through high-converting, multi-step flows. \n\nUsers can build funnels combining form, quiz, survey, and calculator elements to guide each respondent toward a personalized outcome, while collecting respondent data and scoring leads.\n\nUsers can kickstart the creation process with the AI funnel generator or one of the 300+ templates available, and create product finders, price quote calculators, and intelligent lead magnets, among other funnels. \n\nFunnels are fully customizable and can adapt in real time using features like logic jumps, conditional flows, and answer piping.\n\nThey can be embedded into websites, launched as popups, or shared as standalone pages. With 60+ native integrations, including Make and Zapier, involve.me connects easily to most tools.\n\nFinally, built-in analytics and AI-powered reporting help track performance, understand user behavior, and optimize results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b624d84-f70f-499b-a45d-d12d595d10ff.png","url":"https://www.capterra.ae/software/168333/brandquiz","@type":"ListItem"},{"name":"Smile.io","position":25,"description":"Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn one-time shoppers into repeat, high-value customers through points, VIP tiers, referrals, and personalized rewards.\n\nAs the only loyalty platform both Built for Shopify status and Shopify Technology Partner certification, Smile is both deeply integrated with Shopify's latest technology while being trusted by Shopify at scale. With Smile, you get both quality and scale.\n\nKey capabilities include:\n- Embedded loyalty experiences across product pages, checkout, and customer accounts to drive visibility and redemption.\n- Flexible program design with points, VIP tiers, referrals, promotional multipliers, and fully branded loyalty pages.\n- Advanced analytics and performance insights including repeat purchase rate, customer lifetime value, and benchmarking against top-performing brands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd881be9-593b-4447-b1e1-f9f0fce454f9.png","url":"https://www.capterra.ae/software/169446/smile-io","@type":"ListItem"}],"@id":"https://www.capterra.ae/directory/30671/customer-experience/pricing/free/software?page=2#itemlist","numberOfItems":25}
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