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IVR Software

Interactive Voice Response (IVR) software, allows call centers, help desks and other organizations to create menus which the caller can navigate using spoken commands or their telephone keys. IVR software is mainly used for systems that allow callers to select information or enter data without the need for assistance. IVR systems can also be used to route callers to the appropriate department within an organization, based on their answers to qualifying questions.

Featured software

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Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents. Learn more about ZIWO
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture. ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Learn more about ZIWO

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
AVOXI's IVR feature provides many routing options to build unlimited and custom routing experiences for all your customers. Learn more about AVOXI
The AVOXI IVR solution is affordable and easy to build within the AVOXI Platform. Take advantage of our many routing options including skills-based routing, queue callback, automatic call distribution, custom call queueing and VIP experiences. Paired with our reliable and quality voice services, you are guaranteed to provide your customers with a smooth and successful call. Learn more about AVOXI

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Outstanding customer care starts with effective contact center software. Create amazing customer experiences with LiveAgent. Learn more about LiveAgent
LiveAgent's cloud-based call center solution helps you integrate an inbound call center functionality into an all-in-one multi-channel help desk software. Centralize phone calls from your website or landline into a single platform. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, set up multi-level IVR, route callers, and record unlimited calls. With LiveAgent, providing excellent customer service is easy. Start your 1-month free trial, no credit card required. Learn more about LiveAgent

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy & Easy to manage. Learn more about VoiceGuide IVR
Fully featured Inbound/Outbound IVR and ACD. Easy to deploy. Easy to manage. Ready to use IVR function modules let you create and administer IVR callflows without programming. Graphical callflow designer. Advanced outbound campaign management GUIs. Highly configurable. Integrates well with existing systems. Cost-effective for smaller installations while providing option to scale up at any time. Free evaluation download available. Learn more about VoiceGuide IVR

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Easily create IVR projects using our drag & dop designer! Learn more about XCALLY
Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns... these are just some examples of what you can build with our Cally Square IVR Designer! Furthermore Cally Square is integrated with TSS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox and Tilde. You can create various speech-enabled services and improve customer experience! Learn more about XCALLY

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Zendesk offers a fully integrated call center built right into its support platform.
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk. Learn more about Zendesk Suite

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Complete cloud phone system that is easy to set up and easy to manage.
RingCentral MVP is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration. With RingCentral MVP, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location. Unlike expensive, conventional phone systems, RingCentral MVP is purchased, activated, set up, and managed online, which means we manage it and you use it. Learn more about RingCentral MVP

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Bitrix24 #1 free business phone system and CRM in one used by 12 million businesses worldwide
Bitrix24 #1 free business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide! Learn more about Bitrix24

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and robust IVR capabilities, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. Learn more about VoIP.ms

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoTo Connect

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 Intelligent Virtual Agent (IVA) leverages conversational AI technology to deliver answers to common questions. Five9 IVA helps businesses with high call volumes augment their agent teams with a digital workforce to handle routine inquiries. With Five9 IVA you can build self-service applications that use the most powerful conversational AI engines. Learn more about Five9

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing.
Twilio APIs let you update your phone menu on demand, with full control of your phone tree and routing logic. Create custom greetings, collect speech and DTMF input, and route callers to the best available agent, all with pay-as-you-go pricing. Learn more about Twilio

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Stop wasting your team's precious call time doing something an IVR menu can handle better.
Stop wasting your team's precious call time doing something an IVR menu can handle better. Aircall's instant IVR solution allows you to quickly set up your ideal welcome message and call routing options with an easy-to-use drag and drop admin interface. Join 15,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, analytics, call coaching, live feed, and other collaborative features. Learn more about Aircall

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Interactive Voice Response (IVR). Press 1 for Sales, Press 2 for... Ringover's key-based call routing allows you to efficiently direct your callers to the exact department or employee they are trying to reach or enable the caller to hear messages with the information they require such as office hours, FAQs and contact details. Integrate and make calls from your CRM. From only £17 per month. Learn more about Ringover

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 X Series

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful IVR solution! Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, IVR features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Mercedes-Benz and Glovo. Start your FREE 14-day trial Learn more about CloudTalk

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud CX

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Workiz provides an easy-to-use platform that allows service pros to manage their scheduling, invoicing, payment processing, and more.
Take control of your entire business with Workiz. Workiz is the leading all-in-one field service management platform for growing businesses designed by and for service professionals. Trusted by over 120,000 professionals across North America, Workiz provides the tools to streamline your operations and boost your revenue while delivering the best possible customer experience. Run your daily operation smoother with an end-to-end job management system. Be the first to respond to leads and win more jobs with our integrations with Angi, Thumbtack, and Google’s Local Services Ads. Impress your customers by communicating and responding to real-time requests using the Workiz mobile App. Manage everything all in one place by connecting the applications and software tools you already use to your Workiz dashboard. We integrate with industry-leading solutions such as Quickbooks and Stripe. Book a free demo: https://www.workiz.com/signup/book-demo-gn Try Workiz free for 7 days to see how Learn more about Workiz

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you¿re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing. Learn more about RingCentral Contact Center

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software
Boost sales team productivity 4x with our top-rated Power Dialing and Sales platform. Blend phone/email/SMS and close deals faster.
PhoneBurner is for OUTBOUND CALL CENTERS. Increase Your Outbound Sales In 15-Minutes Guaranteed! We're so confident you'll increase outbound sales using our power dialer, you can use our full product for FREE without a credit card! Here's why we're confident: 1) Dial leads 4X faster 2) No-pause dialing for fewer hang-ups 3) Leave voicemails and send emails in one click 4) 15 minute setup - use any computer & phone 5) #1 feature set and ease of use! Learn more about PhoneBurner

Features

  • Call Recording Software
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring Software