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Knowledge Management Software
Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format. Knowledge Management solutions allow successful strategies to be transferred and replicated throughout an organization. Implementation can be inwardly focused on faster learning, new knowledge creation, and innovation or directed outwardly, providing a self-guided service path for customers. Knowledge Management software is related to Business Intelligence software and Document Management software. Read more Read less
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Confluence makes information accessible to your whole organization. Use it to capture and preserve all important data and updates.
Learn more about Confluence
Making information accessible to your organization is important now more than ever. Confluence can serve as your company’s primary Knowledge Management Software tool. Use it to capture, preserve, and organize your most valuable assets. Whether it be company updates, project plans, or other important intel, keep it accessible and trackable with Confluence.
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- Self Service Portal
- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
AI-powered enterprise search, intranet, and knowledge base in one. Find knowledge anywhere, and share it anywhere in any language.
Learn more about Guru
AI-powered enterprise search, intranet, and knowledge base in one.
Search for content across all your knowledge sources (Gdrive, Onedrive, Box, Dropbox, Sharepoint)
Create, improve, or synthesize verified content and translate it to over 100 languages.
Access that information anywhere (Chrome Extension, Slack, Teams, Outlook, Salesforce, Zendesk)
and let Guru help you effortlessly improve your knowledge by identifying knowledge gaps, duplicate knowledge, or by connecting folks to experts.
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- Commenting/Notes
- Workflow Management Software
- Document Management Software
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
Learn more about Zoho Desk
Zoho Desk is a web-based customer service software. It helps you embed and manage a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.
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- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Learn more about Salesforce Service Cloud
Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM. Help your customers get exactly what they need using a centralized knowledge base for all your agent and customer information.
Learn more about Salesforce Service Cloud
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- Workflow Management Software
- Document Management Software
Rated #1 Knowledge Base Software Globally.
Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday.
Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations.
Create, collaborate, & publish a self-service knowledge Knowledge base with Document360. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security & match with your brand identity.
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent is a knowledge management system that provides fully-featured customer knowledge base software.
Customers can quickly find answers in knowledge articles, community forums, and other educational content, without having to submit tickets. Shorten wait times, improve customer relationships, and reduce your customer service team's workload.
LiveAgent delivers the best customer experience to 150M end-users worldwide.
Start your 1 month free trial version, no credit card required.
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 12 million companies worldwide.
Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!
Learn more about Bitrix24
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- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
JetBrains Space is a complete software development and knowledge management platform for modern teams.
Learn more about Space
JetBrains Space is a complete software development and knowledge management platform for modern teams.
With Space, you can publish records related to your project for your team, as well as for other members of your organization. Work on drafts and share them with your colleagues for collaborative editing before making them official project documents. Easily access information about all the teams in your company, as well as the people on them.
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- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Slack is your productivity platform.
Welcome to the command center of your workday.
Slack is your productivity platform.
Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners.
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- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation and business management platform with everything needed to manage and grow an online presence. Craft a seamless user experience with intuitive design features and speedy web performance. Fall back on reliable infrastructure and enterprise-grade security to safeguard visitor data and keep your site running. Expand your reach with marketing campaigns and SEO tools, plus leverage analytics to drive informed decision-making for your business’s success.
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- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
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- Workflow Management Software
- Document Management Software
Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard editing.
Learn more about Microsoft SharePoint
Features
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- Self Service Portal
- Content Management System (CMS) Software
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- Workflow Management Software
- Document Management Software
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software.
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. That way, important material never gets lost when people move between teams or roles, and your team guidelines and enablement documents are always up-to-date. Then easily navigate your knowledge base with custom statuses, hashtags, and filters to find exactly what you need in seconds.
Learn more about monday.com
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- Workflow Management Software
- Document Management Software
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software. It can be used internally by agents for quick resolutions, and externally by customers to solve their own issues on any platform. Companies that use Zendesk's knowledge base software can improve agent efficiency and reduce support costs by 50%. This industry leading customer support solution is easy to deploy, yet flexible enough to customize to your needs.
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- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged.
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- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes.
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- Self Service Portal
- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
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- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.
Learn more about Yammer
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- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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- Content Management System (CMS) Software
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- Text Editing
- Data Import/Export
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- Workflow Management Software
- Document Management Software
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
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- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Speed up your IT process by using and creating knowledge base for your service desk software
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide.
Learn more about Freshservice
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- Content Management System (CMS) Software
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- Document Management Software
TalentLMS is the LMS built for training success. Easy to manage and a joy to use, teams embrace training from the very first click.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience that's fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. On a mission to democratize training, TalentLMS already serves 70, 000+ teams worldwide.
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- Content Management System (CMS) Software
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- Document Management Software
Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know.
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- Text Editing
- Data Import/Export
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- Workflow Management Software
- Document Management Software
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try SysAid ITSM today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them to do the things your business really needs to keep going strong.
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- Document Management Software
Local product
Manage knowledge and share it everywhere. Flowlu will help you to support customers and employees with the most up-to-date information.
Keep your knowledge base updated with Flowlu Knowledge Management software. Set up permission rights and share your knowledge base with the team or clients. Organize your content and articles with a drag-and-drop tool, set up featured articles and boost your customer support. Keep all FAQs in one place, update it with a touch of a fingertip and provide your clients and employees with the most up-to-date information.
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- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
Organize all of your most important digital information in Connecteam’s searchable knowledge management software. Images, spreadsheets, attachments, PDFs, docs - whatever you need stored, Connecteam can handle it. With end-to-end security, your information is always secure. Utilize the survey tool to continuously improve on company processes and knowledge sharing with the employee feedback survey tool. Ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).
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Jolt is a distributed knowledge & information management platform available on smartphones & tablets. Schedule your free demo today!
Jolthelps you master storage, distribution, & access to proprietary information. Never worry about scrambling to locate a paper document again, and you'll be able to instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs. Lower employee churn with on-the-spot integrated self-learning. Schedule your free demo today!
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- Document Management Software
Knowledge management software enabling teams to access, collaborate across, and draw upon their organization's collective intelligence.
Bloomfire is the leader in knowledge management, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge management platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
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- Document Management Software
Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.
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- Text Editing
- Data Import/Export
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- Document Management Software
Caspio is the world's leading LOW-CODE platform for building online database applications without having to write code.
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. The all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE.
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- Workflow Management Software
- Document Management Software
Easy to use and update, KnowledgeOwl simplifies building and maintaining a knowledge base for your customers & staff.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
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- Text Editing
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- Workflow Management Software
- Document Management Software
IT Glue is documentation built for IT professionals. Track, find and know everything in under 30 seconds.
IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Each piece of documentation can be linked to the others, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple applications.
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Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins.
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- Document Management Software
Design, automate, deliver, and manage critical IT and business services across your digital enterprise with ServiceDesk Plus.
ServiceDesk Plus helps enterprises design, deliver, and support IT and business services. It's certified as ITIL®-4-compatible by Pink Elephant across 4 ITSM practices: Incident, Problem, and Service Request Management, and Change Enablement, and is a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms.
It also offers a native ITAM database and CMDB, contextual IT and business integrations, and unrestricted low-code extensibility. To learn more, visit manageengine.com/service-desk
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Genesys Cloud CX transforms your customer experience by creating meaningful outcomes with minimal effort - on any channel, with an all-
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
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- Document Management Software
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
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- Document Management Software
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support.
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon)
Try HelpCrunch for free for 14 days.
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- Document Management Software
Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution.
Knowledge management in Vivantio empowers end users to self-serve solutions, and support teams to quick-reference documentation during service delivery. Knowledge articles and product documentation can be internal-facing to the agents and technicians who provide service and support; customer or end user-facing in a branded self-service portal; or both.
IT, GRC, HR, Finance, Legal, & B2B Customer Support teams leverage Vivantio for proactive service delivery and faster ticket resolution times.
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- Document Management Software
livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
livepro is the premium knowledge management solution trusted globally by contact centers.
Designed with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.
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Reading, Note taking and Document Analysis app winning Editor’s Choice from Apple & Microsoft
"PDF Editor with Superpowers, FastCompany
The first Reading, Note taking and Document Analysis app to win Editor’s Choice from both Apple and Microsoft.
"PDF Editor with Superpowers" FastCompany.
For professionals whose work involves analyzing complex sets of documents; to study, analyze and reach conclusions. LiquidText is an active reading and note taking tool where all your documents, highlights, annotations and underlines are in the same workspace as your notes and lets you make dynamic visual connections across content and notes.
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- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
A collaboration tool that helps you manage and organize your work with teams and clients.
A collaboration tool that helps you manage all your information and work on projects in one place. Use tasks, comments, chats, granular permissions and more in your super-documents for establishing a convenient working environment with any type of content, embeds, and files.
Gain access to an AI assistant available 24/7 within your work environment.
Try Nimbus Portals! While concentrating your teamwork in Nimbus workspaces, offer your services and communicate with clients in portals.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, & more.
GreenRope Complete CRM and marketing automation delivers a comprehensive solution to help your entire team drive real results. With sales, marketing, customer service, and operations all built-in to the same system, you become a lean, data-driven organization with a complete 360-degree view of the customer lifecycle. Increase collaboration, drive sales, build better relationships, and create optimized omnichannel customer experiences.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and grow through their success. It's free to get started and will grow with you.
HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software, services, and support.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.
Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
In addition to our simple interface, we run on a modern design that is fully customizable, allowing for a very personal and dynamic online training environment.
Of course, we deliver a host of features on top of an intuitive and sleek design. This includes the ability to upload any file type, build assessments, and run powerful reporting.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.
MangoApps is a knowledge management platform that gives you all the tools you need to create a unified employee experience and ensure that your employees share and benefit from each other’s knowledge and experience. Our modern, user-friendly platform serves as a centralized hub where your employees can find all of their tools and updates in a single, customized dashboard. This approach promotes alignment, efficiency, and community, and enables everyone to learn and share without any roadblocks.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Cloud-based reference management for researchers.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs and Microsoft Word.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
eXo Platform is a digital workplace solution with a built-in knowledge management system to leverage your most valuable assets.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training.
eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place.
It is a great way to create a full-featured knowledge base.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Yext helps organizations answer every question about their business.
Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints.
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Features
- Cataloging/Categorization
- Collaboration Tools
- Self Service Portal
- Content Management System (CMS) Software
- Access Controls/Permissions
- Text Editing
- Data Import/Export
- Commenting/Notes
- Workflow Management Software
- Document Management Software
Knowledge Management Software Buyers Guide
Table of Contents
What is knowledge management software?
Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.
Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.
The benefits of knowledge management software
Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:
- Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.
- Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
- Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.
Typical features of knowledge management software
- Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
- Full text search: Search for specific keywords in entire documents, not just limited sections.
- Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
- Cataloging: Organize documents based on similar tags and keywords.
- Collaboration: Work together on projects by sharing information with colleagues in real time.
- Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
- Discussion boards: Ask questions and share ideas via online forums or groups.
- Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
- Text editor: Allow users to edit text from within the application via a built-in editor.
Considerations when purchasing knowledge management software
- Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
- Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
- Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
Relevant knowledge management software trends
- Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
- Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.
