---
description: Discover and compare Free Knowledge Management Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Knowledge Management Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software)

# Knowledge Management Software

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> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

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## Products

1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [Confluence](https://www.capterra.ae/software/136446/confluence) — 4.5/5 (3663 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
4. [Wix](https://www.capterra.ae/software/169007/wix) — 4.4/5 (10606 reviews) — Wix is a website builder letting users create professional sites without coding using templates, AI tools, and business solutions.
5. [monday.com](https://www.capterra.ae/software/147657/monday-com) — 4.6/5 (5726 reviews) — Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software.
6. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5058 reviews) — Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
7. [Notion](https://www.capterra.ae/software/186596/notion) — 4.7/5 (2709 reviews) — Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
8. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
9. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
10. [Microsoft Viva Engage](https://www.capterra.ae/software/113729/yammer) — 4.2/5 (819 reviews) — Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
11. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
12. [Flowlu](https://www.capterra.ae/software/166656/flowlu) — 4.8/5 (387 reviews) — Manage knowledge and share it everywhere. Flowlu will help you to support customers and employees with the most up-to-date information.
13. [Document360](https://www.capterra.ae/software/177031/document360) — 4.7/5 (290 reviews) — AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.
14. [ManageEngine ServiceDesk Plus](https://www.capterra.ae/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
15. [Help Scout](https://www.capterra.ae/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
16. [Quip](https://www.capterra.ae/software/151651/quip) — 4.4/5 (209 reviews) — Quip combines documents, spreadsheets, and chat in one organized experience.
17. [HubSpot Service Hub](https://www.capterra.ae/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
18. [livepro](https://www.capterra.ae/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
19. [Fusebase](https://www.capterra.ae/software/147496/nimbus-note) — 4.7/5 (176 reviews) — AI-powered workspace for centralizing knowledge, documents, and expertise—making information easy to find, share, and manage.
20. [Gist](https://www.capterra.ae/software/188710/gist) — 4.7/5 (149 reviews) — Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
21. [Hiver](https://www.capterra.ae/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that lets you set up internal and public help centers for both customers and employees.
22. [eXo Platform](https://www.capterra.ae/software/136795/exo-platform) — 4.6/5 (120 reviews) — eXo Platform is a digital workplace solution with a built-in knowledge management system to leverage your most valuable assets.
23. [Faveo Helpdesk](https://www.capterra.ae/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
24. [EisenVault](https://www.capterra.ae/software/148186/eisenvault) — 4.6/5 (112 reviews) — Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
25. [Nuclino](https://www.capterra.ae/software/174926/nuclino) — 4.7/5 (105 reviews) — Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.

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## Related Categories

- [Productivity Software](https://www.capterra.ae/directory/30968/productivity/software)
- [Content Management System (CMS) Software](https://www.capterra.ae/directory/10007/content-management/software)
- [Document Management Software](https://www.capterra.ae/directory/30063/document-management/software)
- [Collaboration Software](https://www.capterra.ae/directory/15/collaboration/software)
- [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30094/knowledge-management/software)
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It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nKey Capabilities:\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers.\n\nAI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nInteractive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing.\n\nPro Analytics: Tailor portal design, layout and color themes to your brand.\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77b19820-4aad-4900-9b31-63045d39b2d4.png","url":"https://www.capterra.ae/software/177031/document360","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":14,"description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ae/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":15,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.ae/software/136909/help-scout","@type":"ListItem"},{"name":"Quip","position":16,"description":"Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c28de16e-b312-4624-8369-b21364b82932.png","url":"https://www.capterra.ae/software/151651/quip","@type":"ListItem"},{"name":"HubSpot Service Hub","position":17,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.ae/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"livepro","position":18,"description":"livepro is the premium knowledge management solution trusted globally by contact centers. \nDesigned with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.ae/software/165150/livepro","@type":"ListItem"},{"name":"Fusebase","position":19,"description":"FuseBase provides intelligent knowledge management for modern organizations by centralizing information, resources, and collaboration in secure, branded workspaces. AI Agents automatically organize, surface, and update knowledge bases—making it easy for teams and clients to find answers, access documentation, and share expertise.\nFuseBase streamlines onboarding, training, and support by embedding real-time search, AI-powered content generation, and workflow automation into every workspace. Integration with 2000+ apps allows knowledge to flow seamlessly between teams, departments, and external partners. Role-based access, audit logs, and AI-driven analytics ensure that information remains secure, up-to-date, and actionable as your business evolves.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/405338c3-044b-486a-adec-bd33f93a1f2d.png","url":"https://www.capterra.ae/software/147496/nimbus-note","@type":"ListItem"},{"name":"Gist","position":20,"description":"Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.\n\nToday, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/603dee51-2139-4e51-942f-d220fa861cba.png","url":"https://www.capterra.ae/software/188710/gist","@type":"ListItem"},{"name":"Hiver","position":21,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. One of its key features is the ability to set up both internal and public knowledge bases, making information accessible to customers and employees alike. \n\nFor customers, Hiver enables 24/7 self-service by letting you create help articles and FAQs that empower them to find answers on their own. The knowledge base can also be integrated with live chat, so website visitors can instantly access relevant articles while chatting with your team. Internally, Hiver serves as a secure repository where teams can store and share SOPs, policies, and training materials - ensuring knowledge is always within reach. Customization is simple, with no coding required. You can build multi-layered categories, adjust the look and feel to match your brand, and even host the help center on your own domain.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ae/software/142975/hiver","@type":"ListItem"},{"name":"eXo Platform","position":22,"description":"eXo Platform is a digital workplace solution with a built-in  knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training.\neXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place.\nIt is a great way to create a full-featured knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/230b2856-fe7c-44f6-ba15-333c0fc6c9d2.png","url":"https://www.capterra.ae/software/136795/exo-platform","@type":"ListItem"},{"name":"Faveo Helpdesk","position":23,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nIt provides multi-channel support (email, chat, and integrations like Whatsapp, Instagram etc), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.ae/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"EisenVault","position":24,"description":"EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74323ccd-765d-4646-ba34-2e4773ea9161.png","url":"https://www.capterra.ae/software/148186/eisenvault","@type":"ListItem"},{"name":"Nuclino","position":25,"description":"Nuclino is a unified workspace where teams can organize knowledge, manage projects, and share ideas, all in one place. Lightweight by design, Nuclino focuses on getting the essentials just right: its interface is clean and intuitive, the editing experience is frictionless, the search is fast and reliable. It's a modern, simple, and blazingly fast way to collaborate, without the chaos of files and folders, context switching, or silos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edb9a4a2-284d-428d-96b7-5d974506a3c4.png","url":"https://www.capterra.ae/software/174926/nuclino","@type":"ListItem"}],"numberOfItems":25}
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