---
description: Compare the top Call Center Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Center Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

# Call Center Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [ZIWO](https://www.capterra.ae/software/171265/ziwo) — 4.6/5 (110 reviews) — Cloud Contact Center Solution deployed instantly with CRM plugins, full API access, and agent connectivity.
2. [Newfies-Dialer](https://www.capterra.ae/software/152962/newfies-dialer) — 5.0/5 (4 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
3. [CommPeak Dialer](https://www.capterra.ae/software/201709/commpeak-dialer) (0 reviews) — CommPeak’s AI-Powered Predictive Dialer boosts agent talk time, filters voicemails, and enables omnichannel lead engagement.
4. [DialerAI](https://www.capterra.ae/software/168692/star2billing) — 4.8/5 (5 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
5. [Webex Suite](https://www.capterra.ae/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
6. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
7. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
8. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
9. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
10. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
11. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
12. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
13. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (890 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
14. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
15. [Talkdesk](https://www.capterra.ae/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
16. [CallHippo](https://www.capterra.ae/software/159578/callhippo) — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
17. [GoTo Connect](https://www.capterra.ae/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
18. [ActivTrak](https://www.capterra.ae/software/135366/activtrak) — 4.5/5 (591 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
19. [NiCE CXone](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
20. [Dialpad](https://www.capterra.ae/software/190976/dialpad-sell) — 4.2/5 (570 reviews) — The AI-native call center that resolves issues, not just routes them.
21. [Agile CRM](https://www.capterra.ae/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
22. [Twilio](https://www.capterra.ae/software/180158/twilio-communications-platform) — 4.4/5 (512 reviews) — Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
23. [HubSpot Sales Hub](https://www.capterra.ae/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales platform that helps teams manage leads, automate outreach, track deals, generate quotes, and report on performance.
24. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (487 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
25. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (468 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration

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## Related Categories

- [VoIP Software](https://www.capterra.ae/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ae/directory)

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Backed by Dialpad's Guardian layer for secure, governed AI operations, and validated through the Proving Ground before you scale, so your call center evolves from a cost center into a source of connected customer intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.ae/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":21,"description":"Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.ae/software/135148/agile-crm","@type":"ListItem"},{"name":"Twilio","position":22,"description":"Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.\n\nEasily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.ae/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":23,"description":"HubSpot Sales Hub is a cloud-based sales platform that supports the full sales cycle, from prospecting and lead management to closing deals and reporting on results. Sales teams use it to organize contacts, automate follow-up emails, and track every interaction with prospects in one place.\n\nHubSpot Sales Hub includes tools for pipeline management, meeting scheduling, quote generation, and sales forecasting. Built-in reporting gives managers visibility into team activity and deal progress without needing separate tools.\n\nThe platform suits small to midsize businesses as well as larger sales teams looking to centralize their sales process. It integrates with common business tools and scales as teams grow.","image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.capterra.ae/software/140219/hubspot-saleshub","@type":"ListItem"},{"name":"Five9","position":24,"description":"Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ae/software/132405/five9","@type":"ListItem"},{"name":"3CX","position":25,"description":"3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.capterra.ae/software/158704/3cx","@type":"ListItem"}],"numberOfItems":25}
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