---
description: Discover and compare Free Call Center Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Call Center Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

# Call Center Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [DialerAI](https://www.capterra.ae/software/168692/star2billing) — 4.8/5 (5 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
2. [Webex Suite](https://www.capterra.ae/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
3. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
5. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
6. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
7. [CallHippo](https://www.capterra.ae/software/159578/callhippo) — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
8. [ActivTrak](https://www.capterra.ae/software/135366/activtrak) — 4.5/5 (591 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
9. [Agile CRM](https://www.capterra.ae/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
10. [Twilio](https://www.capterra.ae/software/180158/twilio-communications-platform) — 4.4/5 (513 reviews) — Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
11. [HubSpot Sales Hub](https://www.capterra.ae/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales platform that helps teams manage leads, automate outreach, track deals, generate quotes, and report on performance.
12. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (468 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
13. [Vonage Business Communications](https://www.capterra.ae/software/159047/vonage-business) — 4.0/5 (321 reviews) — Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features.
14. [VICIdial](https://www.capterra.ae/software/135842/vicidial) — 4.7/5 (266 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
15. [XM for Customer Experience](https://www.capterra.ae/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.
16. [CallHub](https://www.capterra.ae/software/149279/callhub) — 4.4/5 (251 reviews) — Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts.
17. [Zoom Phone](https://www.capterra.ae/software/208535/zoom-phone) — 4.5/5 (246 reviews) — Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
18. [LoopUp](https://www.capterra.ae/software/168543/loopup) — 4.6/5 (127 reviews) — LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide.
19. [Bria](https://www.capterra.ae/software/158718/bria) — 4.3/5 (106 reviews) — VoIP platform that offers softphone solutions, team messaging, and management tools for unified communications of call centres.
20. [Bright Pattern](https://www.capterra.ae/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
21. [wolkvox](https://www.capterra.ae/software/193276/wolkvox) — 4.6/5 (100 reviews) — Set up a call center with customized IVRs, agents with up to 10 simultaneous interactions, access to analytics and call recording.
22. [Fullfree](https://www.capterra.ae/software/1041248/fullfree) — 4.6/5 (99 reviews) — CRM system that helps organizations manage members and lets users set table types, items, hierarchies, associations, and reports.
23. [CxEngage](https://www.capterra.ae/software/157026/lifesize) — 4.4/5 (91 reviews) — Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application.
24. [MyOperator](https://www.capterra.ae/software/159433/myoperator) — 4.2/5 (69 reviews) — Cloud-based communication platform unifying calls, WhatsApp, and AI chat and voice bots with IVR, campaign automation, and analytics.
25. [SparkTG VCC](https://www.capterra.ae/software/137672/ivr) — 4.7/5 (46 reviews) — Cloud call center software for India — IVR, ACD, skill-based routing, call recording, real-time dashboards \& CRM integration.

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## Related Categories

- [VoIP Software](https://www.capterra.ae/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ae/directory)

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Dynamic branching scripts guide agents based on responses. Text from Call Center allows follow-up messages while on calls. Spam Label Shield monitors and replaces flagged numbers.\n\nCall monitoring enables quality assurance, while patch-through calling connects supporters to decision-makers. Teams functionality allows agent segmentation with role-based permissions. Real-time analytics track calls made, answer rates, handle time, agent productivity, and conversions. Seamless CRM integrations with Salesforce, NationBuilder, and Blackbaud synchronize data automatically. SOC 2 and ISO 27001 compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8460f665-d5d0-4dea-8f7f-015049bc1f58.png","url":"https://www.capterra.ae/software/149279/callhub","@type":"ListItem"},{"name":"Zoom Phone","position":17,"description":"Built on Zoom's easy, reliable, and secure platform, Zooms full-featured cloud phone  consolidates all business communication and collaboration into a single system. 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It provides call analytics and integrates with various PBX, VoIP, and headset providers, extending existing voice infrastructure. The softphone can also be customized or integrated with other applications via the desktop API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/534a3c42-2df7-44f0-a28f-0d1e17ebd7f1.png","url":"https://www.capterra.ae/software/158718/bria","@type":"ListItem"},{"name":"Bright Pattern","position":20,"description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel call center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.capterra.ae/software/130369/bright-pattern","@type":"ListItem"},{"name":"wolkvox","position":21,"description":"Set up an AI-optimized call center: create an army of digital agents that automate processes and allow human advisors to handle more complex and personalized requests.\n\nAn advisor can manage up to 10 simultaneous calls, follow a script during the conversation, access real-time analytics to make assertive decisions and consult customer information using preview dialing in the Campaigns module or our CRM.\n\nConfigure IVRs, view real-time and historical reports, access call recordings and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a91aa82-4bbd-46a2-84a5-0ba493de44da.png","url":"https://www.capterra.ae/software/193276/wolkvox","@type":"ListItem"},{"name":"Fullfree","position":22,"description":"Fullfree features cloud-sharing tools that enable multiple individuals to share and simultaneously edit files from remote locations. The access rights function allows company administrators to restrict data and functions accessible to users. The software automatically backs up data during every editing operation, letting establishments in Japan restore files and information after unexpected losses. Users may also create invoices, receipts, estimates, and delivery statements in Excel and incorporate them into the system. Businesses can create mailing labels and output data in PDF, HTML, or Excel formats. Additionally, they can manage hierarchical data, multiple values, and related information in table format.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04614047-0608-4983-a2f2-3b3671239166.png","url":"https://www.capterra.ae/software/1041248/fullfree","@type":"ListItem"},{"name":"CxEngage","position":23,"description":"Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as a Meeting Solutions Visionary by Gartner and as Frost & Sullivans Cloud Video Conferencing Vendor of the Year, Lifesize leads the industry in customer satisfaction with the worlds first 4K video conferencing solution and 4K service architecture. Lifesize sets a new standard for video collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98289597-9672-4b18-9507-bab48bd73912.webp","url":"https://www.capterra.ae/software/157026/lifesize","@type":"ListItem"},{"name":"MyOperator","position":24,"description":"MyOperator is a cloud-based business communication platform that brings calls, WhatsApp, and AI-powered bots together in one place. Businesses use it to manage inbound and outbound calls, run WhatsApp campaigns, automate customer interactions, and track team performance without juggling multiple tools.\n\nTeams across sales, support, and operations use MyOperator to route calls by department or region, send WhatsApp broadcasts, automate follow-ups, and handle after-hours queries through AI agents. CRM integrations keep customer data and conversation history in sync across channels.\n\nCore features include cloud IVR, predictive dialers, a no-code AI bot builder, call recording, real-time monitoring, shared WhatsApp inboxes, number masking, and a unified dashboard for calls, WhatsApp, and SMS.\n\nMyOperator suits solopreneurs, small businesses, and large enterprises alike.","image":"https://images.g2crowd.com/uploads/product/image/befde0334f88ab1903a4b6faff06585d/myoperator.png","url":"https://www.capterra.ae/software/159433/myoperator","@type":"ListItem"},{"name":"SparkTG VCC","position":25,"description":"SparkTG is a cloud-hosted call center software platform built for Indian enterprises. It handles inbound and outbound call flows through a unified interface — replacing legacy on-premise PBX systems with zero hardware investment and sub-48-hour deployment.\n\nInbound capabilities: multi-level IVR with Hindi and regional language support, ACD with skill-based routing, queue management, overflow rules, and callback scheduling. Outbound capabilities: auto dialer, predictive dialer, campaign manager, and lead disposition tracking.\n\nAdditional features: real-time supervisor dashboards, agent performance analytics, automated call recording, WhatsApp Business API integration, CRM integration (Salesforce, Zoho, Freshdesk), number masking, toll-free numbers, and AI call scoring with sentiment analysis.\n\nFully TRAI-compliant. 99.9% uptime SLA. Usage-based pricing with no hidden costs. Trusted by healthcare, BFSI, e-commerce, and education enterprises across India.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.capterra.ae/software/137672/ivr","@type":"ListItem"}],"numberOfItems":25}
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