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Remote support software you can count on. GoToAssist will be there for you, so you can be there for your customers.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The new and better way to book appointments. Start automating your business with Bookafy. Free trial included. No credit card required!
Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can install for you, for free!). If you are design conscience and you want software that reflects your brand well... Try Bookafy! Yes, we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.
Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Most user-friendly CRM platform on the market.
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so...
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- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
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Medallia Zingle brings relief to hard-working offices with tools to manage every pet parent conversation on one easy screen and stay co
Zingles guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data & two-way messaging to create meaningful interactions throughout the entire customer journey.
Hotels use Zingle to serve guests faster, optimize tedious processes, improve guest satisfaction, drive better reviews & more. Our mission is to make the experience of being a guest effortless.
Zingles guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data & two-way messaging to create meaningful interactions throughout the entire...
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- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best...
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- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
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Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
SnapEngage is an enterprise, dedicated chat solution that enables sales and customer service teams to convert leads and engage clients.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to long-term success with award-winning customer support, professional services, and personalized training.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
A real-time inventory management and high-volume order fulfillment add-on solution for growth-focused businesses using QuickBooks.
Built for growing product-selling businesses using QuickBooks Desktop (Enterprise, Pro and Premier), Acctivate is a premium inventory management & multi-channel order fulfillment add-on that helps you focus on growth without operational limitations.
Solve for QuickBooks limitations, including real-time inventory visibility, multi-warehousing, multi-channel orders, ecommerce fulfillment, EDI transaction support, barcoding, landed cost, lot and serial number traceability and more.
Built for growing product-selling businesses using QuickBooks Desktop (Enterprise, Pro and Premier), Acctivate is a premium inventory management & multi-channel order fulfillment add-on that helps...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
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Genuine, personalized, and easy to use, Comm100 Live Chat now offers a free plan with unlimited users and chats.
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.
Convert visitors to customers, increase sales and improve customer satisfaction with our award-winning Comm100 Live Chat solution.
Comm100 now offers a FREE plan with unlimited users and chats. Check it out!
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including...
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- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Leading global provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services....
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help.
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses.
[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Streamline your sales, marketing and service processes to manage a complete customer journey on a single Creatio platform.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service.
Midsize and large organizations can now efficiently manage the complete customer journey from lead to order, and to ongoing account maintenance. Creatio has been widely recognized by key industry analysts, including Gartner, Forrester, Nucleus Research, Ovum, ISM and received multiple prestigious awards.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service.
Midsize and large...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Share contacts and address books with your team in Google Workspace (G Suite), Gmail, or mobile Contact app, just like you share docs!
Shared Contacts for Gmail enables Google Workspace (G-Suite) & Gmail users to create, manage, share team address books from anywhere (Gmail, Google Contacts, Mobile phones)
- Define access permissions like you would do with a Google Doc
- Access contacts shared with you from anywhere in your workspace (Gmail, Google Contacts, Calendar, Mobile phones)
- When you compose or receive an email, see the information of senders & recipients (Company, Title, Notes...) & share them, like a CRM
Shared Contacts for Gmail enables Google Workspace (G-Suite) & Gmail users to create, manage, share team address books from anywhere (Gmail, Google Contacts, Mobile phones)
- Define access...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software.
Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer.
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world.
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Powerful, affordable, and fully configurable customer service solution for modern B2B businesses.
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time.
FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
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Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users.
Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity.
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing,...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
Sprinklr is the only enterprise-grade customer service solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr Modern Care helps brands listen and respond to customers across 35+ modern channels from a single unified platform—increasing opportunities for conversational commerce and positive brand interactions. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform.
Sprinklr is the only enterprise-grade customer service solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr Modern Care helps brands...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content.
Whatfix is the most trusted Digital Adoption Platform globally, that helps Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the top Enterprises in the US was able to save $950,000 by creating customized end-user training 40% faster than developing the content in-house! We are rated 4.8 by Gartner Peer Insights. Reach out to us if you are looking for a digital transformation!
Whatfix is the most trusted Digital Adoption Platform globally, that helps Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
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Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
ProProfs Chat helps you offer proactive support to customers, boost engagement, capture leads, identify upsell opportunities, & more.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX.
Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX.
Equip agents...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
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- Performance Metrics
eDesk is the #1 eCommerce customer support tool for online retailers.
eDesk is the #1 eCommerce customer support tool
for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly integrated with over 35 channels such as Amazon, eBay, Shopify and Facebook, eDesk centralises your eCommerce support tickets into one inbox for easy handling. It combines rich order data with AI-powered automations to help remote teams deliver a five-star customer experience.
eDesk is the #1 eCommerce customer support tool
for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Powerfront's INSIDE is an omni-channel customer service software that replicates in-person experiences online seamlessly.
Make online shopping as personalized as in store with INSIDE, an omni channel customer service software that provides agents with the tools and data to replicate in-person shopping experiences online and seamlessly between channels.
Some of the world’s leading brands use INSIDE to earn on average a 25-35%, sometimes 48%, conversion rate using the enterprise live chat, chatbots, video-assisted personal shopping and live-streaming solutions
Make online shopping as personalized as in store with INSIDE, an omni channel customer service software that provides agents with the tools and data to replicate in-person shopping experiences online...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in-one platform. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions sold separately or as recommended bundles based upon your requirements.
Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions,...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Business SMS for marketing, sales, and customer service. Contacts never has to install an app, your team gets business grade features.
Heymarket is business text messaging for companies with 100+ employees. Your customers never have to install an app and use SMS, Facebook Messenger, Apple Business Chat, Google's Business Messages, and WhatsApp. Your team can send, read, and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app.
Heymarket works with leading enterprise apps including: Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Zapier, and more.
Heymarket is business text messaging for companies with 100+ employees. Your customers never have to install an app and use SMS, Facebook Messenger, Apple Business Chat, Google's Business Messages,...
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- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
World's 1st Google Powered Cloud Call Center
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The Apple MAC of change management software in the cloud.
Standalone ITIL Change Management that is cloud based. Get up-and-running fast with Giva's out-of-the-box defaults to meet your organizational, regulatory and HIPAA compliance requirements. Dashboards, notifications and alerts keep everyone informed, enabling peer reviews and collaboration on new releases. Easily define ITIL processes to speed up approvals and manage the documentation. Gain visibility into code and configuration changes with Giva's central system of record for all IT changes.
Standalone ITIL Change Management that is cloud based. Get up-and-running fast with Giva's out-of-the-box defaults to meet your organizational, regulatory and HIPAA compliance requirements....
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Kommunicate is a human+bot hybrid platform for real-time, proactive, and personalized support for growing businesses.
Kommunicateis a intelligent customer communication platform for real-time, proactive and personalised support for growing businesses.Kommunicateis a one-stop solution for all your customer support problems.
Kommunicateis a intelligent customer communication platform for real-time, proactive and personalised support for growing businesses.Kommunicateis a one-stop solution for all your customer support...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
OnContact CRM showcases complete sales, marketing, call center and customer service automation functionality in a responsive interface.
OnContact CRM is a full-featured, flexible, and customizable CRM solution that provides the competitive edge your company needs. Offered as a cloud or on-premise deployment, this award-winning CRM application showcases complete sales automation, marketing automation, customer service, and contact center functionality wrapped in a responsive interface that adjusts seamlessly across all browser sizes and mobile devices.
OnContact CRM is a full-featured, flexible, and customizable CRM solution that provides the competitive edge your company needs. Offered as a cloud or on-premise deployment, this award-winning CRM...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the only customer service software platform your organization needs, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.
Deskpro is the only customer service software platform your organization needs, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Boost agent efficiency and handle multiple customer conversations over SMS/text, web chat, and social messaging. Trusted by Pier1.
Deliver jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. Reduce customer wait times, boost agent efficiency, and minimize the cost to serve with asynchronous conversations. Learn more at Quiq.com.
Deliver jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. Reduce customer wait times, boost agent efficiency, and minimize the cost to serve...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Cloud Contact Center Software deployed instantly.
Full API based. CRM plugins. Connect real or
virtual agents.
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies.
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk)...
Features
- Alerts / Escalation
- Live Chat Software
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Customer Service Software Buyers Guide
Table of Contents
What is customer service software?
Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries.
The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.
The benefits of customer service software
Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:
- Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
- Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
- Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels.
- Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.
Typical features of customer service software
- Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
- Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
- Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
- Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
- Live chat: Chat with customers to resolve their queries in real time.
- Appointment management: Schedule and manage interactions with customers.
Considerations when purchasing customer service software
- The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
- Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
- Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.
Relevant customer service software trends
- Chatbots to improve customer self-service: Vendors are using chatbots to resolve customer queries in real time without a ticket. The technology can simulate interactions like a human and resolve simple queries such as about working hours, contact info, and status update. It also recommends relevant sections from articles in the knowledge base—such as if a customer doesn’t know how to reset their password, the chatbot will direct them to a step-by-step description of the process. Businesses that use chatbots reported a 70% reduction in call, chat, and/or email queries.
- AI to increase the efficiency of agents: Customer service software providers are adopting artificial intelligence (AI) to make agents work smarter. Some are using it to automatically tag, categorize, and index tickets for easy reference, while others are using AI to determine customer distress levels and predict chat answers. AI can also recommend changes to existing articles based on how customers communicate their issues, making answers easier to find and understand in the future.