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Customer Service Software
Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software. Read more Read less
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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Learn more about Salesforce Service Cloud
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Cloud Contact Center Software deployed instantly.
Full API based. CRM plugins. Connect real or
virtual agents.
Learn more about ZIWO
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business.
Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools -
1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)
4) Live Chat Software
Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Vision Helpdesk is trusted by 15000 plus companies across the globe.
Learn more about Vision Helpdesk
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
Learn more about Qiscus
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
Learn more about Qiscus
Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales!
Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support.
The HelpOnClick Live Chat software includes the following main features:
Real-time traffic monitoring
Virtual chat agent
Customizable icons and texts
Integration with Facebook
Integration with major CRM, CMS, Help Desk systems
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center in one place.
Learn more about Bettermode
Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center. With Bettermode, you’ll reduce the number of support tickets by addressing common questions in powerful help articles with rich text, images, and videos. Customers can ask questions, post answers, and share feedback. They are empowered to filter through community content and find exactly what they need, or see previously asked questions (and featured answers) when asking their questions.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
HaloCRM is a cloud-based customer service solution for businesses of all sizes.
Learn more about HaloCRM
HaloCRM is a powerful customer service solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers advanced reporting, self-service features, automation, website integration, virtual agents and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide.
Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.
Learn more about Bitrix24
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.
Learn more about Salesforce Sales Cloud
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation and business management platform with everything needed to manage and grow an online presence. Craft a seamless user experience with intuitive design features and speedy web performance. Fall back on reliable infrastructure and enterprise-grade security to safeguard visitor data and keep your site running. Expand your reach with marketing campaigns and SEO tools, plus leverage analytics to drive informed decision-making for your business’s success.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Make meetings more interactive and engaging
• Reduce disruptions with background noise removal and voice enhancement
• Enable audiences to share their reactions with animated emojis and gesture recognition
• Improve audience engagement with next-gen dynamic polling and Q&A by Slido
• Customize the stage layout to focus on the content and people that matters most
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.
Learn more about Zendesk Suite
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
ConnectWise ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise ScreenConnect (formerly ConnectWise Control) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
Learn more about ConnectWise ScreenConnect
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
LiveChat enables you to have real-time conversations with your customers while they are on your website.
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Amazing customer care starts with reliable customer service software. Deliver personalized service and build a strong customer base.
LiveAgent is a fully-featured Customer Support software with over 200+ integrations.
Streamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features.
Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide.
Start with a 1 month free trial, no credit card needed.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence.
NetSuite is an all-in-one cloud business management solution that helps more than 37,000 organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance. With a single, integrated suite of applications for managing accounting, order processing, inventory management, production, and supply chain and warehouse operations, NetSuite gives companies clear visibility of their information and control of their business.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget).
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Act! Premium empowers you to market better, sell more, and create customers for life.
Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment for maximum flexibility!
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is your customer service solution for website chat and mobile messaging.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and support CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay offers free live chat software to deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXsuccess is a suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization. CXsuccess delivers the right people, processes, and tools for achieving your business objectives and CX goals. With CXsuccess, contact center leaders gain a partner to support them every stage of their journey ¿ from pre-sale through implementation and beyond ¿ for long-term success.¿
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software.
The Really Simple Systems CRM customer service software lets you deliver a fast and efficient service, where nothing gets forgotten. Tracking your customer support cases from the point of opening through to closure, you'll delight them by exceeding expectations by delivering a streamlined and frictionless customer service. Designed for growing teams B2B, the system gives you full case management funcationality with all activity viewed on one page.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business. Five9 brings the power of people and technology to enable you to drive CX success and deliver on your CX promise.
Our expertise goes beyond cloud contact center software - our passion is improving your customer experience.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales.
Tidio is the all-in-one customer service platform that improves your customer support and increases your sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
Additionally, you can connect Messenger, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Make every phone conversation count and give time back to your reps with 100+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
SugarCRM combines AI technology with advanced CRM capabilities to improve customer engagement, accelerate sales cycles and boost marketing impact. Renowned for its exceptional customizability, seamless integrations, and superior customer service, Sugar is ideally suited for B2B organisations ranging from 50 to 5,000 employees. Global firms like Sennheiser, Tetley, Agfa, and CBRE trust SugarCRM as their single source of truth to fuel their operational excellence and business growth. Learn more.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Access all of the tools you will ever likely need to perform effective and proactive human and chatbot customer service with Smartsupp.
Customer service today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. Smartsupp delivers a multichannel live chat solution with chatbots, video recordings, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer service. Providing conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.
Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Improve customer satisfaction and CSAT scores by standardizing and automating your Customer Service operations with Pipefy.
Pipefy is the one platform with everything you need for a great Customer Service operation.
Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform.
Follow the steps of companies such as Visa, IBM, Volvo, Santander, and Kraft Heinz. Improve speed, deliver higher-quality outcomes, and make data-driven decisions with Pipefy.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Front is more than a communication hub — it’s how 8,000+ companies build lasting business relationships.
Front is a customer operations solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
KnowledgeOwl is a versatile knowledge management tool, ideal for crafting user-friendly, searchable knowledge base websites. Tailored for service-oriented businesses, it offers an intuitive platform for managing content like software documentation, policies, and processes. Best for creating a single source of truth that enables employees and customers to quickly and easily find information.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers.
With Help Scout, you can be available everywhere your customers need help, while giving your team the collaboration, organization, and automation tools they need to move faster. Deliver email, self-service, and live chat support from one powerful platform that feels just like your inbox. Answer 52% more emails with ease and reduce your support volume by 30%. You'll have happier customers and fewer support requests — everyone wins.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Timesheets by Tempo: Boost customer service. AI-powered time-tracking, reliable data, easy adoption. Track billable time with precision
Enhance your customer service with Timesheets by Tempo, the leading Jira time-tracking app. Stop wasting time and leverage automated AI-powered time-tracking to gain valuable insights.
Generate reliable data for reporting, invoicing, and accounting. Easily track billable time, improve user adoption, and provide better visibility for efficient customer service management.
Measure and report on CAPEX and OPEX accurately, ensuring precision in your operations.
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Features
- Alerts/Escalation
- Live Chat Software
- Self Service Portal
- Customer Database
- Queue Management
- Call Center Management
- Performance Metrics
- Email Management Software
- Workflow Management Software
- Real Time Notifications
- Reporting & Statistics
Customer Service Software Buyers Guide
Table of Contents
What is customer service software?
Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries.
The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.
The benefits of customer service software
Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:
- Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
- Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
- Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels.
- Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.
Typical features of customer service software
- Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
- Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
- Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
- Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
- Live chat: Chat with customers to resolve their queries in real time.
- Appointment management: Schedule and manage interactions with customers.
Considerations when purchasing customer service software
- The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
- Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
- Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.
Relevant customer service software trends
- Chatbots to improve customer self-service: Vendors are using chatbots to resolve customer queries in real time without a ticket. The technology can simulate interactions like a human and resolve simple queries such as about working hours, contact info, and status update. It also recommends relevant sections from articles in the knowledge base—such as if a customer doesn’t know how to reset their password, the chatbot will direct them to a step-by-step description of the process. Businesses that use chatbots reported a 70% reduction in call, chat, and/or email queries.
- AI to increase the efficiency of agents: Customer service software providers are adopting artificial intelligence (AI) to make agents work smarter. Some are using it to automatically tag, categorize, and index tickets for easy reference, while others are using AI to determine customer distress levels and predict chat answers. AI can also recommend changes to existing articles based on how customers communicate their issues, making answers easier to find and understand in the future.
