---
description: Discover and compare Free Customer Service Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Customer Service Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) > [Page 5](https://www.capterra.ae/directory/22/customer-service/software?page=5)

# Customer Service Software

Canonical: https://www.capterra.ae/directory/22/customer-service/software

Page: 5 / 5\
Prev: [Previous page](https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=4)

> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [AskMe Chat](https://www.capterra.ae/software/190646/askme-chat) — 5.0/5 (1 reviews) — The native Artificial Intelligence solution as a support for your Customer Service and your Business processes choices
2. [Attendo](https://www.capterra.ae/software/203837/attendo) — 5.0/5 (1 reviews) — Attendo is a Cloud, Web and SaaS help desk, support and customer software. Connected with ERP, VoIP, Mail and social networks.
3. [Lost Returns](https://www.capterra.ae/software/219520/lostreturns) — 5.0/5 (1 reviews) — Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner.
4. [BoldDesk](https://www.capterra.ae/software/1032611/bolddesk) — 5.0/5 (1 reviews) — BoldDesk is premium customer service software that allows your organization to turn customers into fans.
5. [Deskhero](https://www.capterra.ae/software/1061614/deskhero) — 5.0/5 (1 reviews) — Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
6. [OMQ](https://www.capterra.ae/software/149788/omq-self-service) (0 reviews) — OMQ developed customer service software with AI to simplify customer communication for companies.
7. [Chloe](https://www.capterra.ae/software/155386/chloe) (0 reviews) — An Artificial Intelligence system that lowers labor costs by automating customer service and sales.
8. [Agent.ai](https://www.capterra.ae/software/156437/agent-ai) (0 reviews) — Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.
9. [Verascape](https://www.capterra.ae/software/169287/omni-channel-self-service) (0 reviews) — Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics
10. [Office24by7](https://www.capterra.ae/software/172453/cloud-telephony) (0 reviews) — Integrated multi-channel customer service with automation and ticketing to ensure timely, efficient, and satisfying issue resolution.
11. [BOTNATION AI](https://www.capterra.ae/software/180090/botnation-ai) (0 reviews) — With BOTNATION.AI, Improve your business and customer engagement with chatbot and conversational marketing
12. [MessageBird Inbox](https://www.capterra.ae/software/201833/inbox) (0 reviews) — Free omnichannel customer service software for businesses of all sizes.
13. [Roundesk](https://www.capterra.ae/software/220154/roundesk) (0 reviews) — An agile, efficient, modern and highly automated platform offering your customers and employees business solutions.
14. [CSAT.AI](https://www.capterra.ae/software/1013294/csatai) (0 reviews) — Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI.
15. [DeskOne](https://www.capterra.ae/software/1019336/deskone) (0 reviews) — DeskOne is a practical, robust and intuitive software with more than 30 with more than 30 performance indicators.
16. [KIX](https://www.capterra.ae/software/1023292/kix) (0 reviews) — KIX is the open source based service management software for IT service management and technical service.
17. [LMIS](https://www.capterra.ae/software/1025366/lmis) (0 reviews) — Japanese service management tool for in-house IT management services to facilitate the management of B2B processes.
18. [Emplifi Service Cloud](https://www.capterra.ae/software/1026592/emplifi-service-cloud) (0 reviews) — Empower your contact center and your customers with automated solutions that elevate experiences across the customer journey.
19. [Flip CX](https://www.capterra.ae/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
20. [SOGEDES.X](https://www.capterra.ae/software/1032935/sogedesx) (0 reviews) — User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience\!
21. [ClearFeed](https://www.capterra.ae/software/1053315/clearfeed) (0 reviews) — ClearFeed is a conversational support platform for Slack-first teams.
22. [Antalyze](https://www.capterra.ae/software/1078159/Antalyze) (0 reviews) — Antalyze is an AI chatbot software automating customer service with intelligent responses across multiple communication channels.
23. [Kreechat](https://www.capterra.ae/software/1082830/Kreechat) (0 reviews) — Mobile-based software for customer service, offering a unified inbox to manage inquiries on WhatsApp, Telegram, Messenger, and Viber.
24. [FyneDesk](https://www.capterra.ae/software/1085978/FyneDesk) (0 reviews) — AI-powered platform that handles requests from your clients, customers and end-users via AI. Built for both external \& internal teams.
25. [Donkey Support](https://www.capterra.ae/software/1086720/Donkey-Support) (0 reviews) — Donkey Support is customer service software that enables teams to respond to customer messages on Slack, Discord, or Telegram.

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Page: 5 / 5\
Prev: [Previous page](https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=4)

## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ae/directory)

-----

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It supports the automation of repetitive administrative tasks, helping reduce human errors, improve audit accuracy, and manage labor hours. It also has a sales force tool that provides managers with multiple customizable templates for reports and dashboard functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a494a46-921c-455f-8870-56f11fc78c27.png","url":"https://www.capterra.ae/software/1025366/lmis","@type":"ListItem"},{"name":"Emplifi Service Cloud","position":18,"description":"Emplifi Service Cloud provides end-to-end care and support for your customer, throughout their journey. \n\nWith Emplifi Service Cloud, you will have all the cloud-based tools a consumer relations and contact center needs for digital self-service, agent case management, Voice of Customer insights, top-notch analytics, and ability to share data and insights through integration with Emplifi Social Marketing Cloud and Emplifi Social Commerce Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb15a4-51c3-4e33-a5da-bee8a5a800e5.jpeg","url":"https://www.capterra.ae/software/1026592/emplifi-service-cloud","@type":"ListItem"},{"name":"Flip CX","position":19,"description":"Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. \n\nSee a demo, then try it for free on any percentage of your inbound calls and see the results for yourself.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b502e814-75ca-44aa-b437-2f9418a9782d.jpeg","url":"https://www.capterra.ae/software/1031399/redroute","@type":"ListItem"},{"name":"SOGEDES.X","position":20,"description":"SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. X stands for Experience: customers are delighted across channels and the customer relationship can be managed easily and effectively.\n\nAdvantages: \nEasy to use, intuitive interface, fast onboarding, clear contact information and support through automation, comprehensive routing settings and drag-and-drop functions, DSGVO-compliant data storage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8c4468d-f763-4502-97dd-31675d680005.jpeg","url":"https://www.capterra.ae/software/1032935/sogedesx","@type":"ListItem"},{"name":"ClearFeed","position":21,"description":"ClearFeed is a support platform purpose built for Slack based support. Our platform converts conversations from multiple slack channels into a single shared queue of requests, using which customer facing teams can assign issues to each other, respond within SLAs and dive into detailed service level metrics. \n\nClearFeed also allows the ability to convert customer conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools - Zendesk, Freshdesk and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd87a27c-5002-4dbc-b92f-fca9efac0b2b.jpeg","url":"https://www.capterra.ae/software/1053315/clearfeed","@type":"ListItem"},{"name":"Antalyze","position":22,"description":"Antalyze is an AI chatbot software platform that automates customer service interactions for businesses. The system processes messages in real-time through intelligent chat interfaces while maintaining natural conversation flow. It features document-based training capabilities that enable the AI to learn from business materials such as FAQs, policies, and manuals. \n\nAntalyze integrates with eCommerce platforms including Shopify and WooCommerce, allowing the chatbot to access product catalogs, order data, and inventory information. The platform creates support tickets automatically when issues require human attention and provides analytics dashboards for monitoring chat performance and engagement. Antalyze supports deployment across multiple communication channels including WhatsApp, website chat, and Instagram, enabling businesses to maintain consistent customer service across different touchpoints.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cee423f4-f88e-4fd6-a023-d74d9ad43246.png","url":"https://www.capterra.ae/software/1078159/Antalyze","@type":"ListItem"},{"name":"Kreechat","position":23,"description":"Kreechat\nCustomer service software that offers an inbox for managing \ninquiries from WhatsApp, Telegram, Messenger, and Viber. It centralizes communications, automatically generating support tickets for every interaction. Real-time notifications ensure timely responses to customer messages. The platform features a library of predefined responses for addressing common questions. Multi-channel integration consolidates messages into a unified inbox, simplifying management while maintaining complete chat histories. The dashboard displays incoming tickets, their status, and allows reassignment between team members. Kreechat offers customizable chat widgets to match brand aesthetics and keeps detailed conversation records for context in ongoing customer relationships. It streamlines support operations and enhances communication effectiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48be65a9-5368-46a9-b665-ed36ef6b805d.png","url":"https://www.capterra.ae/software/1082830/Kreechat","@type":"ListItem"},{"name":"FyneDesk","position":24,"description":"FyneDesk is an AI-powered platform that helps businesses manage client requests, knowledge bases, and communication in one place. Agents get AI-generated ticket summaries, suggested fixes, and draft replies powered by AI, so issues are resolved faster with less back-and-forth. Customers, clients, and end users can submit tickets, track updates, and search help articles through a branded self-service portal. Incoming emails are converted to tickets automatically through a dedicated support address per organization. The platform includes a knowledge base for publishing searchable help articles, real-time dashboards, asset tracking linked to customers, and team management with role-based permissions. FyneDesk supports customer service teams, internal helpdesks for HR, finance, and operations, IT support teams, and agencies managing client requests. Built as a modern alternative to complex, expensive platforms like Zendesk and Freshservice. Get Free account at: fynedesk.io","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ac02226-75e3-4058-b2b3-ae3d29b8fec5.png","url":"https://www.capterra.ae/software/1085978/FyneDesk","@type":"ListItem"},{"name":"Donkey Support","position":25,"description":"Donkey Support is customer service software that lets teams handle inquiries directly in Slack, Discord, or Telegram. It features a customizable support widget that can be embedded into apps via a script tag or React component, with setup taking about five minutes. The widget can be styled to match brand colors and messaging. Customer inquiries submitted through the widget generate support tickets as threads in the connected messaging platform. Teams can respond directly in Slack, Discord, or Telegram, with replies syncing back to the widget in real time, removing the need for separate dashboards. The software includes automated email follow-ups for unseen responses, branded emails with delivery logs, and metadata tokens for customer context like names and emails. It supports domain allowlists, webhook events for automations, and multi-tenant data isolation. Teams can integrate one messaging platform at a time and switch as needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f5c3b01-688f-477d-8a2b-59708ecdffad.png","url":"https://www.capterra.ae/software/1086720/Donkey-Support","@type":"ListItem"}],"numberOfItems":25}
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