---
description: Discover and compare Free Customer Service Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Customer Service Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) > [Page 2](https://www.capterra.ae/directory/22/customer-service/software?page=2)

# Customer Service Software

Canonical: https://www.capterra.ae/directory/22/customer-service/software

Page: 2 / 5\
Prev: [Previous page](https://www.capterra.ae/directory/22/customer-service/pricing/free/software)\
Next: [Next page](https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=3)

> Customer Service software enables an organization to manage and track customer relationships and support services.

-----

## Products

1. [Bright Pattern](https://www.capterra.ae/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
2. [Bettermode](https://www.capterra.ae/software/178753/bettermode) — 4.7/5 (94 reviews) — Bettermode is an all-in-one community platform that lets you unify knowledge base, Q\&A, and resource center in one place.
3. [Whatfix](https://www.capterra.ae/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
4. [Chatbase](https://www.capterra.ae/software/1053300/chatbase) — 4.3/5 (73 reviews) — Chatbase is an AI chatbot builder that helps trains ChatGPT on data and lets businesses add a chat widget to their website.
5. [eDesk](https://www.capterra.ae/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
6. [Customerly](https://www.capterra.ae/software/173977/customerly) — 4.5/5 (70 reviews) — Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails.
7. [Kenyt AI Agents](https://www.capterra.ae/software/1013948/kenytai) — 4.5/5 (67 reviews) — Kenyt.AI is a leading AI-Assistants platform helping organizations improve customer engagement and employee engagement using chatbots
8. [Higher Logic Vanilla](https://www.capterra.ae/software/141384/vanilla) — 4.4/5 (63 reviews) — Higher Logic Vanilla is the most trusted customer community solution for those serious about delivering exceptional experiences.
9. [Chaport](https://www.capterra.ae/software/164545/chaport-live-chat) — 4.9/5 (63 reviews) — Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
10. [ProProfs Chat](https://www.capterra.ae/software/212513/proprofs-chat) — 4.8/5 (53 reviews) — ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers.
11. [AzureDesk](https://www.capterra.ae/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
12. [Shape](https://www.capterra.ae/software/173673/setshape) — 4.7/5 (44 reviews) — The most flexible CRM ever created\!
13. [NABD System](https://www.capterra.ae/software/142595/nabd) — 4.6/5 (38 reviews) — Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
14. [yellow.ai](https://www.capterra.ae/software/194013/yellow-messenger) — 4.5/5 (37 reviews) — Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries.
15. [ThriveDesk](https://www.capterra.ae/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
16. [User.com](https://www.capterra.ae/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
17. [SpinOffice](https://www.capterra.ae/software/151975/spinoffice) — 4.5/5 (33 reviews) — SpinOffice is a cloud CRM software that helps SMBs manage customer data, tasks, and communication in one centralized platform.
18. [Helpshift](https://www.capterra.ae/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
19. [Mava](https://www.capterra.ae/software/1060576/mava) — 4.8/5 (29 reviews) — Mava is an AI-first customer support platform that connects to your private, group \& community channels.
20. [FocalScope](https://www.capterra.ae/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
21. [Chatfuel](https://www.capterra.ae/software/181770/chatfuel) — 4.3/5 (28 reviews) — Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel.
22. [C-Desk](https://www.capterra.ae/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
23. [Qubicles](https://www.capterra.ae/software/161183/qubicles) — 4.4/5 (24 reviews) — Licensing-free, award-winning contact center and blockchain software company. Register NOW for free\!
24. [BlueSpice](https://www.capterra.ae/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is an ideal foundation for a knowledge base, enabling you to answer customer queries quickly and accurately.
25. [eBanqo](https://www.capterra.ae/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.

-----

Page: 2 / 5\
Prev: [Previous page](https://www.capterra.ae/directory/22/customer-service/pricing/free/software)\
Next: [Next page](https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=3)

## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ae/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.ae/","@id":"https://www.capterra.ae/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ae/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ae/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Service Software","description":"Discover and compare Free Customer Service Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.","url":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2","about":{"@id":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2#breadcrumblist"},"@id":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","mainEntity":{"@id":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2#itemlist"},"publisher":{"@id":"https://www.capterra.ae/#organization"}},{"@id":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Free Customer Service Software","position":2,"item":"https://www.capterra.ae/directory/22/customer-service/software","@type":"ListItem"},{"name":"Page 2","position":3,"item":"https://www.capterra.ae/directory/22/customer-service/software?page=2","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Free Customer Service Software - Capterra United Arab Emirates 2026","@context":"https://schema.org","@id":"https://www.capterra.ae/directory/22/customer-service/pricing/free/software?page=2#itemlist","@type":"ItemList","itemListElement":[{"name":"Bright Pattern","position":1,"description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.capterra.ae/software/130369/bright-pattern","@type":"ListItem"},{"name":"Bettermode","position":2,"description":"Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center. With Bettermode, you’ll reduce the number of support tickets by addressing common questions in powerful help articles with rich text, images, and videos. Customers can ask questions, post answers, and share feedback. They are empowered to filter through community content and find exactly what they need, or see previously asked questions (and featured answers) when asking their questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2097287-6f15-427a-bec2-cb086d40c254.png","url":"https://www.capterra.ae/software/178753/bettermode","@type":"ListItem"},{"name":"Whatfix","position":3,"description":"Whatfix is advancing the \"userization\" of application technology, empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience for internal and customer-facing applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.capterra.ae/software/143008/whatfix","@type":"ListItem"},{"name":"Chatbase","position":4,"description":"With Chatbase, you get everything you need to easily create a chatbot powered by ChatGPT to match your brand’s personality.\n\nChatbase makes it easy to train your chatbot offline by uploading files like Word documents, PDFs, and other text files.\n\nYou can use plain text to train your chatbot by copy-pasting info from non-downloadable sources like emails and text messages.\n\nPlus, your chatbot will be able to crawl your website for answers when responding to different support questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8be3e7fc-9704-443b-860a-b0360a18b2e8.jpeg","url":"https://www.capterra.ae/software/1053300/chatbase","@type":"ListItem"},{"name":"eDesk","position":5,"description":"eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5672f4da-e781-4165-a34b-992ddc8ddbf6.png","url":"https://www.capterra.ae/software/137210/xsellco-helpdesk","@type":"ListItem"},{"name":"Customerly","position":6,"description":"Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.\n\nDesigned for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.\n\nSince its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dc0408c-9842-40d7-9760-9b1da51a77e0.png","url":"https://www.capterra.ae/software/173977/customerly","@type":"ListItem"},{"name":"Kenyt AI Agents","position":7,"description":"Kenyt.AI is a leading AI-Assistants platform helping organisations improve customer engagement  using chatbots. \n\nWorking with over 1000+ companies across verticals like Real Estate, Healthcare, Education, eCommerce & Restaurants, Kenyt.AI's AI Assistants platform comes with tired and tested conversation flows to improve lead capture by up to 3X and sales conversions by up to 50%. \n\nKenyt.AI also offers a self-serve portal for companies/freelancers/agencies looking to build chatbots on their own","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2710a782-7630-4953-af72-63a6421ef9c2.png","url":"https://www.capterra.ae/software/1013948/kenytai","@type":"ListItem"},{"name":"Higher Logic Vanilla","position":8,"description":"Higher Logic Vanilla is the most trusted all-in-one customer community solution by midsize and enterprise organizations for those who are serious about delivering exceptional customer experiences. Offer your customers the best community experience, across all your products, in any language, anywhere in the world. Make your vision a reality with a sleek user experience, deep integrations to your existing tools, and flexible customization to fit your branding -- all supported by our SuccessTeam.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5584ef1-e55b-4d36-8ab1-42547cded7a5.jpeg","url":"https://www.capterra.ae/software/141384/vanilla","@type":"ListItem"},{"name":"Chaport","position":9,"description":"Chaport is a modern live chat solution with chatbots, auto-invitations, knowledge base, integrations with email, Facebook, Viber, and Telegram, offline messaging, employee-to-employee transferring, group chat capabilities, and much more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e47a5712-6b4e-4c96-97a1-a1f801335a5e.png","url":"https://www.capterra.ae/software/164545/chaport-live-chat","@type":"ListItem"},{"name":"ProProfs Chat","position":10,"description":"ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26c499f9-a244-4f2b-964c-900f3ba82cb2.png","url":"https://www.capterra.ae/software/212513/proprofs-chat","@type":"ListItem"},{"name":"AzureDesk","position":11,"description":"Helpdesk software with all the \"must have\" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f53d139-18ad-4a08-9338-fd8e6bae4c0f.png","url":"https://www.capterra.ae/software/151394/azuredesk","@type":"ListItem"},{"name":"Shape","position":12,"description":"Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform.\n\nShape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer r","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bca0b2f-7b74-41cd-a603-ad186a618a8d.png","url":"https://www.capterra.ae/software/173673/setshape","@type":"ListItem"},{"name":"NABD System","position":13,"description":"A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows  companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.capterra.ae/software/142595/nabd","@type":"ListItem"},{"name":"yellow.ai","position":14,"description":"Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. \n\nHeadquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2067b06-547b-4078-8965-4163e71cba34.png","url":"https://www.capterra.ae/software/194013/yellow-messenger","@type":"ListItem"},{"name":"ThriveDesk","position":15,"description":"At ThriveDesk, we believe there is always a better way to to manage customer success.\n\nThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.\n\nSimple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support.\n\n- Shared Inbox\n- Live chat\n- Knowledge base\n- Community\n- Deep WooCommerce integration\n- Advanced reporting\n- And much more...","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d18ef494-fc90-42f5-86cd-bff510f012eb.png","url":"https://www.capterra.ae/software/1020527/thrivedesk","@type":"ListItem"},{"name":"User.com","position":16,"description":"User.com is an all-in-one marketing automation platform aimed at boosting customer experience and improving conversion by using a single data source for your customers. Improve your customer service through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in a Customer Service platform that can improve your workflow? Get a free 14 day trial with no upfront payment from User.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.capterra.ae/software/144916/usercom","@type":"ListItem"},{"name":"SpinOffice","position":17,"description":"SpinOffice is a cloud-based CRM software that centralizes customer data management in one platform. It organizes contacts, emails, calendar events, tasks, documents, and projects through a single interface with customizable dashboards for clear overviews of customer information. The software enhances communication with email integration, templates, and contact segmentation tools for personalized outreach. It supports team collaboration by enabling multiple users to work within the same database. SpinOffice integrates with third-party applications like Microsoft 365 and WhatsApp Business and offers API capabilities for custom solutions. Security features include encrypted connections, daily backups, and access rights management. With its intuitive design, SpinOffice streamlines CRM processes across web, desktop, and mobile applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a9d913-e162-4bd4-a4b8-bdbd2d958a00.png","url":"https://www.capterra.ae/software/151975/spinoffice","@type":"ListItem"},{"name":"Helpshift","position":18,"description":"Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. \n\nWith Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. \n\nWe prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.capterra.ae/software/150923/helpshift","@type":"ListItem"},{"name":"Mava","position":19,"description":"Mava is the go-to product for customer operations when managing a business with a critical community spread across multiple channels.\n\nManage support requests from web chat, email, Telegram & Discord from one shared inbox.\n\nTrack support metrics and improve support operations.\n\nUse AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0a6668a-5af0-4bc5-ac50-1d12e7f9c0c1.jpeg","url":"https://www.capterra.ae/software/1060576/mava","@type":"ListItem"},{"name":"FocalScope","position":20,"description":"Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.capterra.ae/software/127118/focalscope","@type":"ListItem"},{"name":"Chatfuel","position":21,"description":"Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89a2a206-5f30-4d95-942c-3b2f4784995a.png","url":"https://www.capterra.ae/software/181770/chatfuel","@type":"ListItem"},{"name":"C-Desk","position":22,"description":"Free service desk / Helpdesk application with lots of other features for whole organisation.\n\n1. service request management  (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..\n2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..\n3. Knowledge base.\n4. Photo gallery\n5. notice board\n6. Log book\n7. Active directory\n8. Customer Care","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.capterra.ae/software/136972/c-desk","@type":"ListItem"},{"name":"Qubicles","position":23,"description":"We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard.\n\nAll the features needed to run your contact center, at an affordable price.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.capterra.ae/software/161183/qubicles","@type":"ListItem"},{"name":"BlueSpice","position":24,"description":"BlueSpice is the perfect tool for agile knowledge sharing, documentation, and collaboration in customer service. As the enterprise version of the popular Wikipedia software, MediaWiki, it enhances your team's ability to support customers efficiently.\n\nBlueSpice is ideal for managing customer service knowledge, creating technical and organizational manuals, and streamlining support and service desk operations.\n\nShare valuable insights, ensure clear responsibility assignments, standardize processes, and maintain up-to-date documentation to deliver exceptional customer service. With BlueSpice, companies can work securely and meet compliance requirements. Developed and hosted in Germany, BlueSpice is fully compliant with EU GDPR regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.capterra.ae/software/169097/bluespice-mediawiki","@type":"ListItem"},{"name":"eBanqo","position":25,"description":"eBanqo is a customer engagement platform that:\n\n- Gives businesses an AI chatbot that responds to inquiries 24/7\n- Offers multichannel live chat that aggregates chats from the web, social and messaging apps in one dashboard\n- Provides automation to enable customers to onboard, purchase goods/services and resolve support issues from popular messaging apps and channels without speaking to a support rep.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.capterra.ae/software/1015991/ebanqo","@type":"ListItem"}],"numberOfItems":25}
</script>