---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software for Windows - Price comparison & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software for Windows](https://www.capterra.ae/directory/22/customer-service/software) > [Page 6](https://www.capterra.ae/directory/22/customer-service/software?page=6)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Tiflux](https://www.capterra.ae/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
2. [C2](https://www.capterra.ae/software/135915/c2-atom) — 4.3/5 (14 reviews) — Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration.
3. [ManageEngine SupportCenter Plus](https://www.capterra.ae/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
4. [ProProfs Help Desk](https://www.capterra.ae/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
5. [BeInContact](https://www.capterra.ae/software/1020496/beincontact) — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
6. [LeadDesk](https://www.capterra.ae/software/130134/leaddesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud based Customer Service software for contact centers. Connect with your customers no matter what the channel is.
7. [CA Service Desk Manager](https://www.capterra.ae/software/145590/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is an IT service management software that provides change management, automation, and practice content.
8. [RingCentral Engage Digital](https://www.capterra.ae/software/173380/dimelo-digital-platform) — 4.8/5 (13 reviews) — Manage all your digital customer service channels through a single platform like RingCentral Engage Digital.
9. [Certainly](https://www.capterra.ae/software/183590/certainly) — 4.4/5 (13 reviews) — Certainly is a powerful AI Chatbot builder. Our Platform is easy to use and requires ZERO coding. Get a free demo today\!
10. [Intalk.io](https://www.capterra.ae/software/199866/intalk-io) — 4.1/5 (13 reviews) — Omnichannel customer interaction platform with AI self-service and agent-assisted capabilities on-cloud and on-premise
11. [VirtlX](https://www.capterra.ae/software/1026661/virtlx-reflect) — 4.8/5 (13 reviews) — Transform employee \& customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth.
12. [Enghouse eKMS](https://www.capterra.ae/software/120410/ekms) — 4.2/5 (12 reviews) — eKMS helps your customers and agents quickly and intuitively find the information they need.
13. [ProProfs Survey Maker](https://www.capterra.ae/software/129608/proprofs-survey-maker) — 4.8/5 (12 reviews) — ProProfs Survey Maker is an effective tool to capture respondents feedback \& make smart business decisions based on reports \& analysis
14. [HelpOnClick](https://www.capterra.ae/software/132026/helponclick-live-chat) — 4.6/5 (12 reviews) — Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales\!
15. [InfoServ](https://www.capterra.ae/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
16. [iTOP](https://www.capterra.ae/software/163429/itop) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices.
17. [LoyJoy](https://www.capterra.ae/software/1026654/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is the European agentic AI platform for customer interaction. Made in Germany, hosted in the EU and fully GDPR-compliant.
18. [CustomerGauge](https://www.capterra.ae/software/163253/customergauge) — 4.8/5 (11 reviews) — CustomerGauge enables B2B companies to collect customer feedback \& monitor behavioral trends to retain accounts and increase revenue.
19. [Loop Email](https://www.capterra.ae/software/178765/loop-the-email-messenger) — 4.6/5 (11 reviews) — Loop helps teams manage customer emails together and provide the best customer service from within their email inbox. It's that simple.
20. [Kiamo](https://www.capterra.ae/software/200863/kiamo) — 4.2/5 (11 reviews) — Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations.
21. [Maqsam](https://www.capterra.ae/software/1068941/Maqsam) — 4.5/5 (11 reviews) — Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
22. [Sunrise ITSM](https://www.capterra.ae/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
23. [Glance](https://www.capterra.ae/software/36708/glance-screen-share) — 4.3/5 (10 reviews) — Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web \& mobile.
24. [Enterprise Bot](https://www.capterra.ae/software/188017/chatbot2go) — 4.5/5 (10 reviews) — EB CX helps you resolve customer-oriented queries and incidents faster by communicating effectively and accurately.
25. [Help Lightning](https://www.capterra.ae/software/200979/help-lightning) — 5.0/5 (10 reviews) — We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help.

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## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ae/directory)

-----

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Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.capterra.ae/software/163429/itop","@type":"ListItem"},{"name":"LoyJoy","position":17,"description":"LoyJoy is the European agentic AI platform for customer interaction. Made in Germany, hosted in the EU and fully GDPR-compliant, LoyJoy combines agentic AI with visual process automation to deliver measurable business impact. Enterprises automate service, sales and marketing processes end-to-end and launch AI agents within hours without coding. The result is 24/7 autonomous support, personalized experiences and up to 98% automation of customer requests. LoyJoy integrates seamlessly into websites, apps and social channels and connects to existing CRM, ERP or ticketing systems. 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You can also easily share emails with your teammates and get instant replies in side-chat, without the customer knowing about your internal discussion. \n\nLoop's shared inbox comes with automation, filters, shared tags, round robin, and so much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e3af236-6d72-4439-a929-00974c9ec4c6.png","url":"https://www.capterra.ae/software/178765/loop-the-email-messenger","@type":"ListItem"},{"name":"Kiamo","position":20,"description":"Kiamo is an omnichannel solution for contact centers that want to optimize the efficiency of their Customer Relations.  Accessible on-premise or in the cloud.\n\nKiamo offers a unique, intuitive interface with 360° vision to increase the comfort and operational efficiency of your teams.  \n\nLike our users, improve the productivity of your contact center by at least 15% thanks to our distribution engine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.capterra.ae/software/200863/kiamo","@type":"ListItem"},{"name":"Maqsam","position":21,"description":"Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust.\n\nAt the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding.\n\nMaqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/259d97ff-d505-4e9c-a9fe-f93164eddd22.png","url":"https://www.capterra.ae/software/1068941/Maqsam","@type":"ListItem"},{"name":"Sunrise ITSM","position":22,"description":"With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation’s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency.\n\nAs a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market.\n\nWe are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we’re creating service desk and IT service management solutions to support the people who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.capterra.ae/software/148707/it-service-management","@type":"ListItem"},{"name":"Glance","position":23,"description":"Glance makes it easy for customer-facing teams to support users of websites, portals, or mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, improving digital experiences and customer satisfaction.\n- Cobrowse on websites to highlight, gesture, scroll, and guide across content, PDFs, and domains. \n- Mask or redact sensitive data, fields, elements, or pages.\n- Advanced cobrowsing supports secure document sharing, multi-user sessions, screen sharing, and video.\n- Cobrowse in mobile apps to highlight, gesture, add video, and mask sensitive fields, elements, or screens.\n- Let customers live stream from their mobile camera for real-time context and support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ea300e-135d-4bdc-8e36-0604e9b13591.jpeg","url":"https://www.capterra.ae/software/36708/glance-screen-share","@type":"ListItem"},{"name":"Enterprise Bot","position":24,"description":"EB CX is our omnichannel customer experience tool that uses AI-powered virtual assistants to interact with customers round-the-clock. As a solution that is deployable across multiple channels and fully integrable with most CRM systems, EB CX converses with customers through the mode they most prefer. Resolve incidents and address concerns via text, email or call. EB CX delivers the type of service that your customers deserve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3f7a226-7be8-4ebf-841c-f2660e285314.png","url":"https://www.capterra.ae/software/188017/chatbot2go","@type":"ListItem"},{"name":"Help Lightning","position":25,"description":"Help Lightning is a B2B software company specializing in Enterprise Remote Visual Guidance.\n\nWe provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nOur cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.\n\nOur software works with all your existing devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.capterra.ae/software/200979/help-lightning","@type":"ListItem"}],"numberOfItems":25}
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