---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software for Windows - Price comparison & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software for Windows](https://www.capterra.ae/directory/22/customer-service/software) > [Page 4](https://www.capterra.ae/directory/22/customer-service/software?page=4)

# Customer Service Software

Canonical: https://www.capterra.ae/directory/22/customer-service/software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [ProProfs Chat](https://www.capterra.ae/software/212513/proprofs-chat) — 4.8/5 (53 reviews) — ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers.
2. [AzureDesk](https://www.capterra.ae/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
3. [3CLogic](https://www.capterra.ae/software/121250/cloud-call-center) — 4.3/5 (49 reviews) — Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees.
4. [Sharpen](https://www.capterra.ae/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
5. [Dashly](https://www.capterra.ae/software/175471/dashly) — 4.7/5 (47 reviews) — Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun
6. [Shape](https://www.capterra.ae/software/173673/setshape) — 4.7/5 (44 reviews) — The most flexible CRM ever created\!
7. [Sinch Engage](https://www.capterra.ae/software/187336/sinch-engage) — 4.4/5 (44 reviews) — Sinch Engage helps customer service teams provide fast, mobile-first support via SMS, WhatsApp \& more—secure, integrated, 24/7 support.
8. [Scorebuddy](https://www.capterra.ae/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
9. [INSIDE](https://www.capterra.ae/software/148963/inside) — 4.6/5 (41 reviews) — Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world.
10. [Kapture CX](https://www.capterra.ae/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
11. [WeKall](https://www.capterra.ae/software/201461/wekall) — 4.5/5 (39 reviews) — Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost.
12. [NABD System](https://www.capterra.ae/software/142595/nabd) — 4.6/5 (38 reviews) — Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
13. [Deskpro](https://www.capterra.ae/software/127288/deskpro) — 4.6/5 (38 reviews) — The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
14. [ThriveDesk](https://www.capterra.ae/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
15. [UseResponse](https://www.capterra.ae/software/170123/useresponse) — 4.6/5 (36 reviews) — Multichannel Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable, and flexible.
16. [HaloPSA](https://www.capterra.ae/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
17. [weclapp](https://www.capterra.ae/software/163180/weclapp) — 4.1/5 (35 reviews) — The ERP system for small and medium-sized companies that allows you to transparently map all your business processes in cloud-based software.
18. [EcholoN](https://www.capterra.ae/software/189744/echolon) — 4.7/5 (35 reviews) — EcholoN as customer service software with mobile client for field service. Expandable with useful modules, adaptable to your needs.
19. [iSupport](https://www.capterra.ae/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
20. [SpinOffice](https://www.capterra.ae/software/151975/spinoffice) — 4.5/5 (33 reviews) — SpinOffice is a cloud CRM software that helps SMBs manage customer data, tasks, and communication in one centralized platform.
21. [MaxContact](https://www.capterra.ae/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
22. [ServiceOS](https://www.capterra.ae/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
23. [elevio](https://www.capterra.ae/software/166667/elevio) — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
24. [HelpSpace](https://www.capterra.ae/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
25. [Smith.ai](https://www.capterra.ae/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews) — Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes.

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## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ae/directory)

-----

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Free 14-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.capterra.ae/software/170123/useresponse","@type":"ListItem"},{"name":"HaloPSA","position":16,"description":"HaloPSA is a professional services automation software that modernizes IT service delivery through an all-inclusive platform. The system features a service desk with specialized ticketing capabilities, sales and CRM functionality for enhanced pipeline visibility, and a self-service portal that streamlines customer interactions. The platform includes comprehensive reporting tools that facilitate data-driven decision making alongside contract management features that track agreements. \n\nBilling and invoicing processes are simplified through automation, while stock management centralizes inventory control. Additional capabilities include project management from initiation to completion and time tracking for billing accuracy. 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With weclapp, you can get started immediately, without a lengthy implementation phase and without your own costly IT infrastructure. Easily link weclapp with the tools you already use. Integrate your shop, marketplaces, financial and accounting software, payment and processing services and many other applications - weclapp combines all modules in one user-friendly software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8918457-33de-4365-912c-00e8369c4c36.png","url":"https://www.capterra.ae/software/163180/weclapp","@type":"ListItem"},{"name":"EcholoN","position":18,"description":"Made in Germany: Echolon as customer service software with mobile client. Thanks to systemic support, the quality of service delivered is reproducible. This is how you professionally address customer inquiries, because your service processes are standardized. EcholoN can help you with installations, customer consulting or customer service. With the Mobile Client you have an automated flow of information between inside and outside sales. Adaptable to your needs & expandable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.ae/software/189744/echolon","@type":"ListItem"},{"name":"iSupport","position":19,"description":"iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time.  iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe6f014b-5cbb-4dc4-8ca8-bf513a19f25f.png","url":"https://www.capterra.ae/software/152/isupport","@type":"ListItem"},{"name":"SpinOffice","position":20,"description":"SpinOffice is a cloud-based CRM software that centralizes customer data management in one platform. It organizes contacts, emails, calendar events, tasks, documents, and projects through a single interface with customizable dashboards for clear overviews of customer information. The software enhances communication with email integration, templates, and contact segmentation tools for personalized outreach. It supports team collaboration by enabling multiple users to work within the same database. SpinOffice integrates with third-party applications like Microsoft 365 and WhatsApp Business and offers API capabilities for custom solutions. Security features include encrypted connections, daily backups, and access rights management. With its intuitive design, SpinOffice streamlines CRM processes across web, desktop, and mobile applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a9d913-e162-4bd4-a4b8-bdbd2d958a00.png","url":"https://www.capterra.ae/software/151975/spinoffice","@type":"ListItem"},{"name":"MaxContact","position":21,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.capterra.ae/software/156506/maxcontact","@type":"ListItem"},{"name":"ServiceOS","position":22,"description":"Revolutionize the way you run your service business with ServiceOS – trusted by over 1 million users worldwide.\n\nThis all-in-one platform goes beyond scheduling and job tracking - it saves service companies up to 12 hours of admin work per week, reduces transport and staffing costs by up to 40%, and helps businesses achieve 50% more bookings thanks to automated customer engagement.\n\nWith ServiceOS you get everything in one place:\n\n- Smart online booking system that increases conversions\n- Field service management with real-time updates for your team\n- Integrated payments & invoicing for faster cash flow\n- Jobs & team tracking to keep operations under control\n- Built-in call centre tools for seamless customer communication\n- Franchisor management features to scale with confidence\n\nStop juggling multiple tools. With ServiceOS, you streamline operations, cut costs, and deliver outstanding customer experiences - all from one easy-to-use platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d27dd0a-5776-40ab-b8cf-7508dc4253a1.jpeg","url":"https://www.capterra.ae/software/206867/serviceos","@type":"ListItem"},{"name":"elevio","position":23,"description":"Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. \n\nWe assist in delivering over 16 Million answers per month for 500+ companies\n\nAnswering the same questions?\n\nCreate and deliver in-app contextual helpers and hotspots before your customers ask the same questions.\n\n\nDeflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.capterra.ae/software/166667/elevio","@type":"ListItem"},{"name":"HelpSpace","position":24,"description":"HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support. \n\nFeatures: \nTICKETS for efficient inquiry management,\nTASKS for internal task management, \nDOCS for a shared knowledge database, \nWIDGET for DOCS on your site/app, \nINTEGRATION options for API/webhooks/Zapier integration. \n\nImprove customer support & satisfaction with HelpSpace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.capterra.ae/software/204466/helpspace","@type":"ListItem"},{"name":"Smith.ai","position":25,"description":"Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. \n\nWith natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. \n\nBacked by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f639b07-8a33-411f-8e77-21abc3a9bd91.jpeg","url":"https://www.capterra.ae/software/181278/smith-ai-live-website-chat","@type":"ListItem"}],"numberOfItems":25}
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