---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software for Windows - Price comparison & Reviews - Capterra United Arab Emirates 2026
---

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# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Pipefy](https://www.capterra.ae/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.
2. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
3. [Kixie PowerCall](https://www.capterra.ae/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
4. [Front](https://www.capterra.ae/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
5. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
6. [Yonyx](https://www.capterra.ae/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
7. [SAP Customer Experience](https://www.capterra.ae/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
8. [Claritysoft CRM](https://www.capterra.ae/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
9. [KnowledgeOwl](https://www.capterra.ae/software/132902/knowledgeowl) — 4.8/5 (236 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
10. [JustCall](https://www.capterra.ae/software/157853/justcall) — 4.1/5 (223 reviews) — JustCall’s inbound contact center enables 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time insights.
11. [Tempo Timesheets](https://www.capterra.ae/software/190126/tempo) — 4.3/5 (222 reviews) — Timesheets by Tempo: Boost customer service. AI-powered time-tracking, reliable data, easy adoption. Track billable time with precision
12. [Issuetrak](https://www.capterra.ae/software/16499/issuetrak) — 4.6/5 (205 reviews) — Discover the easiest way to resolve shortcomings, requests, and complaints with a platform built for omnichannel customer service.
13. [Vivantio](https://www.capterra.ae/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's service platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
14. [Tiledesk](https://www.capterra.ae/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
15. [ServiceNow Customer Service Management](https://www.capterra.ae/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
16. [Missive](https://www.capterra.ae/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
17. [Lime CRM](https://www.capterra.ae/software/129925/lime) — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
18. [TenFold](https://www.capterra.ae/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
19. [BOSSDesk](https://www.capterra.ae/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
20. [Avochato](https://www.capterra.ae/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
21. [Creatio CRM](https://www.capterra.ae/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
22. [Method CRM](https://www.capterra.ae/software/130389/method-crm) — 4.2/5 (129 reviews) — Method CRM helps QuickBooks users deliver better customer service with synced customer data and customizable workflows.
23. [Web Help Desk](https://www.capterra.ae/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
24. [Faveo Helpdesk](https://www.capterra.ae/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
25. [Supportbench](https://www.capterra.ae/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.

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## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ae/directory)

-----

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We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.ae/software/152884/missive","@type":"ListItem"},{"name":"Lime CRM","position":17,"description":"Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data.\n\nWith smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences.\n\nHosted or on your own server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731d58ba-0f80-443c-8f03-653e225d0449.png","url":"https://www.capterra.ae/software/129925/lime","@type":"ListItem"},{"name":"TenFold","position":18,"description":"Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.capterra.ae/software/144586/tenfold","@type":"ListItem"},{"name":"BOSSDesk","position":19,"description":"BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile, this user-friendly platform enhances IT operations with AI-powered automation, optimized ticket management, and asset tracking. The Service Catalog and self-service portal empower users to manage incidents, problems, and HR onboarding autonomously, while BOSSDesk AI provides technicians with real-time recommendations, automated categorization, and proactive insights to resolve issues faster. \n\nITIL-aligned for best practices, BOSSDesk also supports cross-departmental needs like facilities and change management. Elevate your service delivery, improve response times, and reduce manual effort with BOSSDesk—a smart choice for modern IT teams. Experience the next generation of IT service with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.ae/software/144825/boss-solutions","@type":"ListItem"},{"name":"Avochato","position":20,"description":"SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers.  With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.\n\nAvochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.capterra.ae/software/161117/avochato","@type":"ListItem"},{"name":"Creatio CRM","position":21,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.capterra.ae/software/130149/bpm-online-crm","@type":"ListItem"},{"name":"Method CRM","position":22,"description":"Method CRM is the #1 rated CRM for businesses running QuickBooks, built for companies that need more flexibility than off-the-shelf software. It helps your team deliver better customer service by giving them one place to access customer details, communication history, estimates, invoices, and payment information while staying synced with QuickBooks.\n\nMost CRMs force you to work around rigid systems. Method CRM works the other way around. It’s fully customizable, so you can tailor workflows, screens, and records to match how your team supports customers.\n\nWith Method’s real-time two-way sync, sales, operations, and finance can all work from the same up-to-date information. That means faster responses, fewer mistakes, and a more consistent customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9d47f49-f8c5-43fa-ba1d-c5cae1733ccd.png","url":"https://www.capterra.ae/software/130389/method-crm","@type":"ListItem"},{"name":"Web Help Desk","position":23,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.ae/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":24,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nIt provides multi-channel support (email, chat, and integrations like Whatsapp, Instagram etc), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.ae/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Supportbench","position":25,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.ae/software/155934/supportbench","@type":"ListItem"}],"@id":"https://www.capterra.ae/directory/22/customer-service/deployment-options/windows/software?page=2#itemlist","numberOfItems":25}
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