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CRM Software

Customer Relationship Management (CRM) software enables customer interaction, support and relationship management. The purpose of a CRM application is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures. Customer Relationship Management software integrates organizational processes across marketing, sales and customer services. CRM software is related to Contract Management software and Online CRM software.

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1878 results

Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 100,000+ paying customers spanning 179 countries, sales teams are drawn in by our CRM's simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling, with a CRM software that's both agile and powerful. Learn more about Pipedrive

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Streamline your sales, marketing and service processes to manage a complete customer journey on a single Creatio platform. Learn more about Creatio CRM
Creatio CRM is a no-code powered suite of high-end products for marketing, sales, and service automation to automate the entire customer journey with a maximum degree of freedom. •Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code •Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code •Service Creatio - an omnichannel platform to automate customer service workflows of any complexity Learn more about Creatio CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
monday sales CRM is ideal for small-medium businesses and offers customizable, no-code solutions for the entire lead & sales pipeline. Learn more about monday sales CRM
Use monday sales CRM to easily manage your entire sales cycle in one intuitive and collaborative place. monday sales CRM is ideal for small-medium businesses and offers customizable, no-code solutions for the entire sales pipeline. Stay on top of your sales funnel, automate repetitive work, and import leads. Centralize deal and contact info, communicate with clients, and keep your sales team aligned and focused. So you can close more deals, faster. Learn more about monday sales CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Bitrix24 is the fastest growing free CRM software used by over 12 million companies worldwide. Email marketing, quotes, invoicing too. Learn more about Bitrix24
Bitrix24 is the leading free online CRM software used by over 12 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
NetSuite CRM delivers your business with powerful front-office capabilities in a single, cloud-based CRM solution. Learn more about NetSuite
The first and last business system you will ever need. NetSuite provides a seamless flow of information across the entire customer lifecycle - from lead all the way through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support. Integrates key customer metrics with financials in one unified system to give you end-to-end business visibility, so you can turn complex challenges into smart solutions Learn more about NetSuite

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
United Arab Emirates Local product
The region's best CRM cloud software for selling on construction projects with optional integration with project intelligence to automa Learn more about BNC IBIS
The BNC IBIS - Enterprise edition is a unique leads-to-order, sales automation solution built specifically for companies that sell on construction projects. IBIS streamlines the entire sales process and increases sales efficiency by incorporating slick features and industry best-practices. IBIS is a particularly powerful solution for companies that sell to projects in the Middle East & Africa as it provides the option of pre-integration with project intelligence for 64 countries in the region. Learn more about BNC IBIS

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Bigin helps small businesses move away from spreadsheets and get started with a CRM solution that is truly built for their needs. Learn more about Bigin by Zoho CRM
We built a dedicated CRM for small businesses to help bridge the gap between lost leads and messy spreadsheets. With the sheer motive to be simple, Bigin is packed with just the right features, with a user-friendly interface, at a pocket friendly price to fit your small business like a glove! Bigin brings you everything you need—multiple pipelines, built-in telephony, workflow, a bunch of seamless integrations and a lot more, just to ensure you manage your customer relationships with ease. Learn more about Bigin by Zoho CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution built on an omnichannel platform. Learn more about Zoho CRM
Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrate with 500+ popular business apps in a single business system. Learn more about Zoho CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
All-In-One Automation Tool with Sourcing, Outreach, Data Enrichment, auto-Updates, ATS/CRM, custom pipelines, smart inbox, and ChatGPT. Learn more about Jobin.cloud
Jobin.cloud is an all-in-one automation tool for finding and engaging with people. Import profiles in bulk, filter and manage them in auto-updating repositories, and easily select the best ones to contact with personalized fields via email or LinkedIn. With ChatGPT's help, you can personalize your messaging in bulk, assign them to jobs and pipelines, and track all conversations with timelines, tags, and notes. Expand your network with LinkedIn connection requests and create your ultimate asset. Learn more about Jobin.cloud

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Salesflare is an intelligent CRM for small and medium sized B2B businesses, who want to sell more with less work. Learn more about Salesflare
Salesflare is an intelligent CRM for small and medium sized B2B businesses, who want to sell more with less work. Salesflare automatically fills out your address book and keeps track of all interactions with the people you're in contact with. It takes data from email, social media, company databases, phone, calendar and hands it to you in automated customer timelines that tell you everything you need to know. You just have to write the emails, make the calls, and have the coffee. Learn more about Salesflare

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
AccelGrid is a business management suite that helps distribution and manufacturing companies become more efficient and profitable. Learn more about AccelGrid
AccelGrid is a suite of seamlessly integrated modules that include Sales, CRM, Inventory, Accounting, Purchasing, eCommerce, and more. AccelGrid helps businesses eliminate data re-entry and increase accuracy by offering an integrated platform to manage all business functions. The solution is web-based and fully customizable to suit specific business processes and workflows. AccelGrid is user-friendly by design and can be used across multiple devices. Learn more about AccelGrid

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Keep track of top leads and opportunities, personalize sales cycles, control statistics/forecasts, and more with Odoo CRM. Learn more about Odoo
With over 5 million users, Odoo is the #1 open-source CRM software! Sales teams can easily keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create incredible marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated app. Learn more about Odoo

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified. Learn more about WebEngage
WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises & SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels. Learn more about WebEngage

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Stacker lets you build the tools you need to power your business, from portals to project trackers and CRMs – all without code. Learn more about Stacker
Stacker is a no-code tool for building apps to power your business and securely share data, whether you're looking for a project management tool, client portal, task tracker or custom CRM. Sync data from Airtable, Google Sheets, Salesforce or 60 other data connectors to create a single source of truth for your team. Build your app from scratch or use a STACKER TEMPLATE to get started. Learn more about Stacker

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
OneHash CRM is a comprehensive business management solution helps in informed, fact-based, timely decisions . Learn more about OneHash CRM
Grow your Business with? World's Fastest CRM Never miss a sales opportunity and lead with the most efficient cloud-based CRM solution Align all your tasks, and keep track of existing deals and leads in your sales pipeline and sales funnel. - Zero Lead Leakage - Timely Follow up - Actionable Reports - Invoices & Proposals - Smooth Email Campaigns Learn more about OneHash CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
HaloCRM is a cloud-based CRM solution for businesses of all sizes. Learn more about HaloCRM
HaloCRM is a powerful CRM solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers contact management, lead and sales management, automation, website integration, virtual agents and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction. Learn more about HaloCRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
United Arab Emirates Local product
EngagePackage is a Dubai-based all-in-one customer engagement platform that enhances business growth and maximizes business ROI. Learn more about EngagePackage
EngagePackage offers a dynamic solution for businesses seeking to deepen customer engagement and loyalty. Key features include: Unified Customer Profile: Aggregate customer data for targeted interactions. Intelligent Customer Survey: Gain insights and improve services with customer feedback. Incentive Loyalty Program: Encourage repeat business with a rewarding loyalty program. Automatic Marketing Campaigns: Maintain customer connection with automated, personalized campaigns. Insightful Customer Analytics: Utilize customer data for strategic decision-making. Designed for diverse industries, EngagePackage focuses on maximizing ROI by fostering customer retention, enhancing referrals, and building a strong brand reputation. It's an ideal tool for businesses looking to thrive in competitive markets. Learn more about EngagePackage

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth. Learn more about Salesforce Sales Cloud

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Mailchimp is the #1 email marketing and automations brand that recommends ways to get more opens, clicks, and sales.
Mailchimp is the #1 Email Marketing and Automations brand for growing businesses. We empower businesses around the world to launch, build, and grow their businesses with world-class marketing technology, award-winning customer support, inspiring content & our data-driven recommendations Over 12 Million businesses including TEDTalks, Shutterstock, Boston Market, Nikon India trust Mailchimp to turn their emails into revenue, grow their audience, & create effective multichannel marketing campaigns Learn more about Mailchimp

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success. Learn more about Dynamics 365

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers.
Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today. Learn more about HubSpot CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Trusted by 800k+ teams. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week! Learn more about ClickUp

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Zendesk Sell is sales CRM software that helps you close more deals.
Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient. Learn more about Zendesk Suite

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
Smartsheet is an online work execution platform empowering organizations of all sizes to plan, manage, automate, and report on work.
Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time Gantt charts and dashboards, and work automation features. *2018 Awards: Named a Leader in Enterprise Collaborative Work Management by Forrester Research, Selected to Deloittes Fast 500 List, Recognized for Technology Innovation & Vision by 451 Research Learn more about Smartsheet

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database
ActiveCampaign CRM helps you sell more in less time by combining automated lead prioritization, task creation, and contact management.
ActiveCampaign's CRM combines contact organization with sales automation, helping you sell more in less time. Prioritize your leads, keep track of your tasks, and automate contact management so nothing falls through the cracks. See your whole sales process at a glance and track every interaction, keeping your team on the same page. Features like lead scoring, win probability, and automated segmentation combined with marketing automation turns your team into a well-oiled, deal-closing machine. Learn more about ActiveCampaign

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management Software
  • Sales Pipeline Management
  • Email Management Software
  • Reporting/Analytics
  • Territory Management
  • Task Management Software
  • Marketing Automation Software
  • Calendar/Reminder System
  • Contact Database

CRM Software Buyers Guide

What is customer relationship management software?

Customer relationship management (CRM) software allows businesses to better manage customer interactions, support, and relationships through reliable systems and processes. It also integrates organizational processes across marketing, sales, and customer service.

The benefits of customer relationship management software

  • Easy access to customer data: A customer relationship management system includes a searchable database that allows users to access client and prospect information during meetings. Some solutions also let users sync information across multiple devices, offering them access to the most up-to-date information on customers from anywhere.
  • Streamlined processes through automation: Customer relationship management software lets users standardize different workflows and processes associated with sales, marketing, and customer support to increase coordination between these teams.
  • Actionable insights on business performance and customer behavior: Vendors of some customer relationship management tools offer analytics functionality, which allows users to create customizable dashboards and reports based on customer data. These reports help in segmenting customers, tracking revenue, and managing personalized campaigns.

Typical features of customer relationship management software

  • Contact management: Create a searchable database of customer and prospect information.
  • Track interactions: Document conversations with customers and prospects on different channels such as phone, email, live chat, or in-person.
  • Lead management: Track and manage leads throughout the customer lifecycle. This involves lead capture, storage, distribution, nurture, segmentation, and pipeline management.
  • Calendar/reminder system: Create reminders about calls or meetings and synchronize these with the user’s calendar. A user can also set reminders via desktop notifications, calendar notifications, emails, or text messages.
  • Document storage: Store, share, and manage documentation and paperwork.
  • Segmentation: Divide the customer base into groups based on attributes such as age, gender, location, and preferences in order to create targeted sales and marketing campaigns.

Considerations when purchasing customer relationship management software

  • Types of customer relationship management tools: A customer relationship management system falls into at least one of three buckets based on their functionalities: sales automation, marketing automation, and customer service and support. Sales automation solutions help users manage inventory, order processing, and sales reporting. Marketing automation solutions help users create and manage marketing campaigns. Customer service software helps track and manage customer queries. Users should assess their customer relationship management system needs and shortlist products that meet their specific needs.
  • Total cost of ownership: The market is flooded with solutions that offer different pricing models depending on functionality breadth and deployment options, among other factors. But these options also differ in the total cost of ownership, depending on multiple criteria such as mode of deployment (cloud-based vs. on-premise), training time and costs, implementation time, and technical support costs.
  • Data storage capabilities: Customer data is at the heart of a customer relationship management system. But the software also stores other data such as customer interactions, calendars, and campaign performance metrics. This makes adequate data storage a must-have when purchasing a solution. Buyers should assess their current data needs and estimate future needs.
  • Adoption of a social customer relationship management system is on the rise: Social media usage is growing faster than ever. According to the Global Digital Report 2019, there are currently about 3.5 billion active social media users, indicating a 9% year-on-year growth compared to 2018. To build a social media strategy, small businesses can use social customer relationship management software that helps them manage their social media channels, run marketing campaigns, and track campaign performance in real time. Capterra's customer relationship management software directory allows you to search for software by the desired feature, including social media integration.
  • AI is the future of small business customer relationship management tools: Small businesses are realizing the role that artificial intelligence (AI) can play in boosting the performance of customer relationship management software. According to a Salesforce survey, fast-growing SMBs are twice as likely to use AI when compared to slow-growing SMBs. An important application of AI in a customer relationship management system is chatbots: According to a Capterra technology trends report, 68% of small and midsize businesses are either currently using or plan to implement chatbots.