---
description: Compare Track-It! vs Freshservice and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Track-It! vs Freshservice - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Track-It\! \<span\>vs\</span\> Freshservice](https://www.capterra.ae/compare/67028/132997/track-it/vs/freshservice)

# Compare Track-It\! vs Freshservice

Canonical: https://www.capterra.ae/compare/67028/132997/track-it/vs/freshservice

> Detailed comparison between Track-It\! and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | Freshservice |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 77 | 791 |
| **Starting Price** | $995.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshservice

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Onboarding Software
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.capterra.ae/software/67028/track-it)
- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ae/compare/67028/132997/track-it/vs/freshservice)

-----

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