---
description: Compare Track-It! vs LiveAgent and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Track-It! vs LiveAgent - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Track-It\! \<span\>vs\</span\> LiveAgent](https://www.capterra.ae/compare/67028/102188/track-it/vs/liveagent)

# Compare Track-It\! vs LiveAgent

Canonical: https://www.capterra.ae/compare/67028/102188/track-it/vs/liveagent

> Detailed comparison between Track-It\! and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | LiveAgent |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 77 | 1789 |
| **Starting Price** | $995.00 | $15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

## Key features

### Track-It\!

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management Software
- Knowledge Base Management
- Mobile Access
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### LiveAgent

- Alerts/Escalation
- Automated Routing
- Automated response
- Automation
- Call Center Management
- Customizable Branding
- Email
- Email Management Software
- Knowledge Base Management
- Mobile Access
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Task Automation
- Ticket Management
- Video Chat

## Links

- [View Track-It\! Profile](https://www.capterra.ae/software/67028/track-it)
- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.ae/compare/67028/102188/track-it/vs/liveagent)

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