---
description: Compare LiveChat vs Zoho Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Zoho Desk - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [LiveChat \<span\>vs\</span\> Zoho Desk](https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk)

# Compare LiveChat vs Zoho Desk

Canonical: https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk

> Detailed comparison between LiveChat and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Zoho Desk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1727 | 2215 |
| **Starting Price** | $25.00 | $20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

## Key features

### LiveChat

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Content Management System (CMS) Software
- Customer Database
- Customizable Reports
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

### Zoho Desk

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Content Management System (CMS) Software
- Customer Database
- Customizable Reports
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.ae/software/62194/livechat)
- [View Zoho Desk Profile](https://www.capterra.ae/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs Zoho Desk - Capterra United Arab Emirates 2026","description":"Compare LiveChat vs Zoho Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk","about":[{"@id":"https://www.capterra.ae/software/62194/livechat#software"},{"@id":"https://www.capterra.ae/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.capterra.ae/#website"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.ae/software/62194/livechat","@id":"https://www.capterra.ae/software/62194/livechat#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1727,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.ae/software/169505/zoho-desk","@id":"https://www.capterra.ae/software/169505/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2215,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"LiveChat vs Zoho Desk","position":3,"item":"https://www.capterra.ae/compare/62194/169505/livechat/vs/zoho-desk","@type":"ListItem"}]}]}
</script>