---
description: Compare LiveChat vs HESK and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs HESK - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> HESK](https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk)

# Compare LiveChat vs HESK

Canonical: https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk

> Detailed comparison between LiveChat and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | HESK |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 8 |
| **Starting Price** | $25.00 | $39.95 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### HESK

The software offers helpdesk capabilities to information technology (IT) organizations.

## Key features

### LiveChat

- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Fields
- Customizable Reports
- Deal Management
- File Sharing Software
- Knowledge Base Management
- Lead Generation Software
- Monitoring
- Onboarding Software
- Real-Time Chat
- Real-Time Data
- Reminders
- Self Service Portal
- Support Ticket Management
- Task Automation
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### HESK

- Customizable Fields
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.ae/software/62194/livechat)
- [View HESK Profile](https://www.capterra.ae/software/156452/hesk)
- [View Original Comparison](https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs HESK - Capterra United Arab Emirates 2026","description":"Compare LiveChat vs HESK and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk","about":[{"@id":"https://www.capterra.ae/software/62194/livechat#software"},{"@id":"https://www.capterra.ae/software/156452/hesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk#breadcrumblist"},"@id":"https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.ae/software/62194/livechat","@id":"https://www.capterra.ae/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"HESK","description":"Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c05506db-8c9e-4c3d-979a-6f55c6a1f332.png","url":"https://www.capterra.ae/software/156452/hesk","@id":"https://www.capterra.ae/software/156452/hesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":8},"offers":{"price":"39.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs HESK","position":3,"item":"https://www.capterra.ae/compare/62194/156452/livechat/vs/hesk","@type":"ListItem"}]}]}
</script>