---
description: Compare LiveChat vs SmarterTrack and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs SmarterTrack - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> SmarterTrack](https://www.capterra.ae/compare/62194/116529/livechat/vs/smartertrack)

# Compare LiveChat vs SmarterTrack

Canonical: https://www.capterra.ae/compare/62194/116529/livechat/vs/smartertrack

> Detailed comparison between LiveChat and SmarterTrack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | SmarterTrack |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 5 |
| **Starting Price** | $25.00 | $15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### SmarterTrack

SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.

## Key features

### LiveChat

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Branding
- Deal Management
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Multi-Channel Communication
- Onboarding Software
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### SmarterTrack

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.ae/software/62194/livechat)
- [View SmarterTrack Profile](https://www.capterra.ae/software/116529/smartertrack)
- [View Original Comparison](https://www.capterra.ae/compare/62194/116529/livechat/vs/smartertrack)

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