---
description: Compare LiveChat vs Live Agent and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Live Agent - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> Live Agent](https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent)

# Compare LiveChat vs Live Agent

Canonical: https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent

> Detailed comparison between LiveChat and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Live Agent |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 6 |
| **Starting Price** | $25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | - |
| **Training Software** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Live Agent

Intended for digital customer service

## Key features

### LiveChat

- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Reports
- Deal Management
- Engagement Tracking
- File Sharing Software
- Knowledge Base Management
- Lead Generation Software
- Monitoring
- Multi-Channel Communication
- Onboarding Software
- Real-Time Data
- Real-time Consumer-facing Chat
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Transfers/Routing
- Web-based Deployment

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Support Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.ae/software/62194/livechat)
- [View Live Agent Profile](https://www.capterra.ae/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs Live Agent - Capterra United Arab Emirates 2026","description":"Compare LiveChat vs Live Agent and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent","about":[{"@id":"https://www.capterra.ae/software/62194/livechat#software"},{"@id":"https://www.capterra.ae/software/1036615/live-agent#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent#webpage","isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.ae/software/62194/livechat","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/62194/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Live Agent","description":"Live Agent is a cloud-based customer experience tool that helps agents deliver personalized assistance to customers. The solution allows agents to interact with customers via chat, video or voice regardless of the device or platform they are on. It also routes communications seamlessly across different channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dad6a391-d72e-43ab-b071-b9dfed18aee5.png","url":"https://www.capterra.ae/software/1036615/live-agent","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/1036615/live-agent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":6},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs Live Agent","position":3,"item":"https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent","@type":"ListItem"}],"@id":"https://www.capterra.ae/compare/62194/1036615/livechat/vs/live-agent#breadcrumblist"}]}
</script>