---
description: Compare SurveyMonkey vs SmileBack and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SurveyMonkey vs SmileBack - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [360 Degree Feedback Software](/directory/30666/360-degree-feedback/software) > [SurveyMonkey \<span\>vs\</span\> SmileBack](https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback)

# Compare SurveyMonkey vs SmileBack

Canonical: https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback

> Detailed comparison between SurveyMonkey and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveyMonkey | SmileBack |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 10455 | 35 |
| **Starting Price** | $30.00 | $99.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SurveyMonkey

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

### SmileBack

Our customers are users of helpdesks, this includes outsourced helpdesks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

## Key features

### SurveyMonkey

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics Software
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics Software
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis

## Links

- [View SurveyMonkey Profile](https://www.capterra.ae/software/32728/surveymonkey)
- [View SmileBack Profile](https://www.capterra.ae/software/178951/smileback)
- [View Original Comparison](https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SurveyMonkey vs SmileBack - Capterra United Arab Emirates 2026","description":"Compare SurveyMonkey vs SmileBack and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback","about":[{"@id":"https://www.capterra.ae/software/32728/surveymonkey#software"},{"@id":"https://www.capterra.ae/software/178951/smileback#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback#breadcrumblist"},"@id":"https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE"},{"name":"SurveyMonkey","description":"SurveyMonkey is a survey platform that helps organizations create surveys, collect feedback, and analyze insights. The AI-based builder allows users to design professional surveys using templates or starting from scratch. Advanced targeting features enable organizations to reach specific audiences through various distribution methods.\n\nThe platform offers AI-driven analytics that identify patterns and themes in collected data. SurveyMonkey integrates with business applications to streamline workflows and scale programs. Enterprise-grade security features maintain data protection and compliance standards.\n\nSurveyMonkey supports various business functions including customer experience measurement, employee engagement assessment, and market research. The platform combines an intuitive interface with analytical capabilities to help organizations gather and interpret feedback effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d5f7728-9dc7-4ce9-a848-5371458a4a8a.png","url":"https://www.capterra.ae/software/32728/surveymonkey","@id":"https://www.capterra.ae/software/32728/surveymonkey#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":10455},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SmileBack","description":"We know customer satisfaction is the #1-indicator of success for MSPs and helpdesks, and we're the experts in the space. SmileBack's CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.\n\nOur products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/72f8aee8-c2eb-4037-8d02-8579cb7120e2.png","url":"https://www.capterra.ae/software/178951/smileback","@id":"https://www.capterra.ae/software/178951/smileback#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":35},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"360 Degree Feedback Software","position":2,"item":"/directory/30666/360-degree-feedback/software","@type":"ListItem"},{"name":"SurveyMonkey vs SmileBack","position":3,"item":"https://www.capterra.ae/compare/32728/178951/surveymonkey/vs/smileback","@type":"ListItem"}]}]}
</script>