---
description: Compare SurveyMonkey vs Customer Monitor and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SurveyMonkey vs Customer Monitor - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [360 Degree Feedback Software](/directory/30666/360-degree-feedback/software) > [SurveyMonkey \<span\>vs\</span\> Customer Monitor](https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor)

# Compare SurveyMonkey vs Customer Monitor

Canonical: https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor

> Detailed comparison between SurveyMonkey and Customer Monitor. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveyMonkey | Customer Monitor |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 10455 | 0 |
| **Starting Price** | $30.00 | NZ$99.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### SurveyMonkey

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

### Customer Monitor

All Industries &#10;Customer Base  \&gt;1000

## Key features

### SurveyMonkey

- AI/Machine Learning
- Autofill
- CRM Software
- Customer Segmentation
- Customizable Reports
- Dashboard Software
- Lead Generation Software
- Monitoring
- Multi-Channel Data Collection
- Multiple Question Types
- Negative Feedback Management
- Performance Management
- Predictive Analytics Software
- Real-Time Data
- Reminders
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis Software
- Web Forms

### Customer Monitor

- CRM Software
- Customer Segmentation
- Dashboard Software
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics Software
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis Software

## Links

- [View SurveyMonkey Profile](https://www.capterra.ae/software/32728/surveymonkey)
- [View Customer Monitor Profile](https://www.capterra.ae/software/135100/customer-monitor)
- [View Original Comparison](https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SurveyMonkey vs Customer Monitor - Capterra United Arab Emirates 2026","description":"Compare SurveyMonkey vs Customer Monitor and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor","about":[{"@id":"https://www.capterra.ae/software/32728/surveymonkey#software"},{"@id":"https://www.capterra.ae/software/135100/customer-monitor#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor#webpage","publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.capterra.ae/#website"}},{"name":"SurveyMonkey","description":"SurveyMonkey is a survey platform that helps organizations create surveys, collect feedback, and analyze insights. The AI-based builder allows users to design professional surveys using templates or starting from scratch. Advanced targeting features enable organizations to reach specific audiences through various distribution methods.\n\nThe platform offers AI-driven analytics that identify patterns and themes in collected data. SurveyMonkey integrates with business applications to streamline workflows and scale programs. Enterprise-grade security features maintain data protection and compliance standards.\n\nSurveyMonkey supports various business functions including customer experience measurement, employee engagement assessment, and market research. The platform combines an intuitive interface with analytical capabilities to help organizations gather and interpret feedback effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d5f7728-9dc7-4ce9-a848-5371458a4a8a.png","url":"https://www.capterra.ae/software/32728/surveymonkey","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/32728/surveymonkey#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10455,"ratingValue":4.6},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Customer Monitor","description":"Customer Monitor is a fully managed customer experience management service  with online reporting, trending capabilities and text analytics.   Customer Monitor will enable a business to understand \ntheir customer perceptions  in order to increase your customer retention and boost referrals.\n\nCustomer Monitors fully managed service will enable you to seamlessly leverage customer feedback through a short, strategic survey. It includes the research metric the Net Promoter Score (NPS).","url":"https://www.capterra.ae/software/135100/customer-monitor","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/135100/customer-monitor#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"offers":{"price":"99","@type":"Offer","priceCurrency":"NZD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"360 Degree Feedback Software","position":2,"item":"/directory/30666/360-degree-feedback/software","@type":"ListItem"},{"name":"SurveyMonkey vs Customer Monitor","position":3,"item":"https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor","@type":"ListItem"}],"@id":"https://www.capterra.ae/compare/32728/135100/surveymonkey/vs/customer-monitor#breadcrumblist"}]}
</script>