---
description: Compare Alana vs Fathom and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Alana vs Fathom - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/31596/conversational-ai-platform/software) > [Alana \<span\>vs\</span\> Fathom](https://www.capterra.ae/compare/215759/1037530/alana/vs/fathom)

# Compare Alana vs Fathom

Canonical: https://www.capterra.ae/compare/215759/1037530/alana/vs/fathom

> Detailed comparison between Alana and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Alana | Fathom |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 25 | 808 |
| **Starting Price** | - | $15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | - | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | In Person, Live Online, Documentation, Videos | Webinars, Documentation |

## Best for

### Alana

Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales.&#10;I was born to improve the relationship between brands and customers.

### Fathom

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

## Key features

### Alana

- AI/Machine Learning
- API
- CRM Software
- Chat Transcript
- Chatbot Software
- Live Chat Software
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback

### Fathom

- AI/Machine Learning
- API
- CRM Software
- Call Management
- Call Recording Software
- Chat Transcript
- Chatbot Software
- Configurable Workflow
- File Sharing Software
- Live Chat Software
- Natural Language Processing
- Real-Time Data
- Recording
- Reminders
- Reporting/Analytics
- Sentiment Analysis
- Timecoding

## Links

- [View Alana Profile](https://www.capterra.ae/software/215759/alana)
- [View Fathom Profile](https://www.capterra.ae/software/1037530/fathom)
- [View Original Comparison](https://www.capterra.ae/compare/215759/1037530/alana/vs/fathom)

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