---
description: Compare SugarCRM vs Creatio CRM and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SugarCRM vs Creatio CRM - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Social CRM Tools Software](/directory/31584/social-crm-tools/software) > [SugarCRM \<span\>vs\</span\> Creatio CRM](https://www.capterra.ae/compare/20344/130149/sugarcrm/vs/bpm-online-crm)

# Compare SugarCRM vs Creatio CRM

Canonical: https://www.capterra.ae/compare/20344/130149/sugarcrm/vs/bpm-online-crm

> Detailed comparison between SugarCRM and Creatio CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Creatio CRM |
| **Overall rating** | 3.8/5 | 4.7/5 |
| **Total Reviews** | 413 | 141 |
| **Starting Price** | $59.00 | $40.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SugarCRM

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

### Creatio CRM

New era CRM to manage all customer and operational workflows with no-code and AI at its core.

## Key features

### SugarCRM

- AI/Machine Learning
- Calendar/Reminder System
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable CTAs
- Customizable Reports
- Engagement Tracking
- Lead Generation Software
- Monitoring
- Pipeline Reports
- Proposal Generation
- Real-Time Data
- Reminders
- Sales Activity Management
- Social Marketing
- Support Ticket Management
- Web Forms
- Web-based Deployment
- Website Visitor Tracking

### Creatio CRM

- AI/Machine Learning
- Calendar/Reminder System
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable CTAs
- Customizable Reports
- Engagement Tracking
- Lead Generation Software
- Monitoring
- Pipeline Reports
- Proposal Generation
- Real-Time Data
- Reminders
- Sales Activity Management
- Social Marketing
- Support Ticket Management
- Web Forms
- Web-based Deployment
- Website Visitor Tracking

## Links

- [View SugarCRM Profile](https://www.capterra.ae/software/20344/sugarcrm)
- [View Creatio CRM Profile](https://www.capterra.ae/software/130149/bpm-online-crm)
- [View Original Comparison](https://www.capterra.ae/compare/20344/130149/sugarcrm/vs/bpm-online-crm)

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