15 years helping Emirati businesses
choose better software
Salesforce Service Cloud vs ProProfs Help Desk
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
$25.00/month
$15.00/month
Ratings
Best for
Businesses in need of service-as-a-software solution for the Communications industry.
We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.
Features
- Automated Routing
- Customizable Branding
- Email Templates
- Knowledge Base Management
- Live Chat Software
- Real Time Analytics
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Automated Routing
- Customizable Branding
- Email Templates
- Knowledge Base Management
- Live Chat Software
- Real Time Analytics
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat