---
description: Compare HaloITSM vs Microsoft 365 Help Desk Ticketing System and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare HaloITSM vs Microsoft 365 Help Desk Ticketing System - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/30959/cmdb/software) > [HaloITSM \<span\>vs\</span\> Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/200140/1032771/haloitsm/vs/microsoft-365-help-desk-ticketing-system)

# Compare HaloITSM vs Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.ae/compare/200140/1032771/haloitsm/vs/microsoft-365-help-desk-ticketing-system

> Detailed comparison between HaloITSM and Microsoft 365 Help Desk Ticketing System. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HaloITSM | Microsoft 365 Help Desk Ticketing System |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 44 | 0 |
| **Starting Price** | £49.00 | $49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

### Microsoft 365 Help Desk Ticketing System

\-

## Key features

### HaloITSM

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Automated response
- CRM Software
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Management Software
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Microsoft 365 Help Desk Ticketing System

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- CRM Software
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Management Software
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View HaloITSM Profile](https://www.capterra.ae/software/200140/haloitsm)
- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.capterra.ae/software/1032771/microsoft-365-help-desk-ticketing-system)
- [View Original Comparison](https://www.capterra.ae/compare/200140/1032771/haloitsm/vs/microsoft-365-help-desk-ticketing-system)

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