---
description: Compare Cention vs Callbox and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Cention vs Callbox - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Cention \<span\>vs\</span\> Callbox](https://www.capterra.ae/compare/179156/1046395/cention-contact-center/vs/callbox)

# Compare Cention vs Callbox

Canonical: https://www.capterra.ae/compare/179156/1046395/cention-contact-center/vs/callbox

> Detailed comparison between Cention and Callbox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Cention | Callbox |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 13 | 7 |
| **Starting Price** | $49.00 | R$34.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Cention

Large, mid and small enterprises with high volumes of communication and high quality demands aiming to deliver a pure OMNI channel customer experience.

### Callbox

Ideal for growing businesses, customer service teams and enterprises looking to centralize communications, increase productivity and deliver better customer experiences.

## Key features

### Cention

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Computer Telephony Integration
- Configurable Workflow
- Customizable Reports
- Help Desk Management
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Quality Assurance
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Callbox

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Computer Telephony Integration
- Configurable Workflow
- Customizable Reports
- Help Desk Management
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Quality Assurance
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Cention Profile](https://www.capterra.ae/software/179156/cention-contact-center)
- [View Callbox Profile](https://www.capterra.ae/software/1046395/callbox)
- [View Original Comparison](https://www.capterra.ae/compare/179156/1046395/cention-contact-center/vs/callbox)

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