---
description: Compare Trustpilot vs SmartCustomer and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Trustpilot vs SmartCustomer - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Trustpilot \<span\>vs\</span\> SmartCustomer](https://www.capterra.ae/compare/169618/184152/trustpilot/vs/sitejabber-business-suite)

# Compare Trustpilot vs SmartCustomer

Canonical: https://www.capterra.ae/compare/169618/184152/trustpilot/vs/sitejabber-business-suite

> Detailed comparison between Trustpilot and SmartCustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trustpilot | SmartCustomer |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 1202 | 65 |
| **Starting Price** | $299.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Trustpilot

Trustpilot serves all of the Internet economy.&#10;&#10;- Ecommerce&#10;- Retail&#10;- Financial services&#10;- Consumer services&#10;- Consumer goods&#10;- Insurance&#10;- Healthcare&#10;- Auto&#10;- Travel

### SmartCustomer

Online businesses of all sizes, across all verticals, looking to accelerate growth using customer reviews to boost their online presence, resulting in increased conversions and sales.

## Key features

### Trustpilot

- API
- Customizable Reports
- Email Reminders
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Request
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### SmartCustomer

- API
- Customizable Reports
- Email Reminders
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Request
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Trustpilot Profile](https://www.capterra.ae/software/169618/trustpilot)
- [View SmartCustomer Profile](https://www.capterra.ae/software/184152/sitejabber-business-suite)
- [View Original Comparison](https://www.capterra.ae/compare/169618/184152/trustpilot/vs/sitejabber-business-suite)

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