---
description: Compare Zoho Desk vs monday CRM and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zoho Desk vs monday CRM - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> monday CRM](https://www.capterra.ae/compare/169505/1024614/zoho-desk/vs/monday-crm)

# Compare Zoho Desk vs monday CRM

Canonical: https://www.capterra.ae/compare/169505/1024614/zoho-desk/vs/monday-crm

> Detailed comparison between Zoho Desk and monday CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | monday CRM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2212 | 462 |
| **Starting Price** | $20.00 | $12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### monday CRM

Best for mid and small businesses, monday CRM is a fully customizable and AI-based CRM that enables revenue to sell faster and streamline communications with innovative tools.

## Key features

### Zoho Desk

- API
- Activity Tracking
- Collaboration Tools
- Contact Database
- Content Management System (CMS) Software
- Customer Database
- Customer Engagement Software
- Customizable Reports
- Email Templates
- Multi-Channel Communication
- Onboarding Software
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Social Media Integration
- Task Management Software
- Template Management
- Workflow Management Software

### monday CRM

- API
- Activity Tracking
- Collaboration Tools
- Contact Database
- Content Management System (CMS) Software
- Customer Database
- Customer Engagement Software
- Customizable Reports
- Email Templates
- Multi-Channel Communication
- Onboarding Software
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Social Media Integration
- Task Management Software
- Template Management
- Workflow Management Software

## Links

- [View Zoho Desk Profile](https://www.capterra.ae/software/169505/zoho-desk)
- [View monday CRM Profile](https://www.capterra.ae/software/1024614/monday-crm)
- [View Original Comparison](https://www.capterra.ae/compare/169505/1024614/zoho-desk/vs/monday-crm)

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