---
description: Compare Zendesk Suite vs Maqsam and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suite vs Maqsam - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Maqsam](https://www.capterra.ae/compare/164283/1068941/zendesk/vs/Maqsam)

# Compare Zendesk Suite vs Maqsam

Canonical: https://www.capterra.ae/compare/164283/1068941/zendesk/vs/Maqsam

> Detailed comparison between Zendesk Suite and Maqsam. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Maqsam |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 11 |
| **Starting Price** | $39.00 | $45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Maqsam

Maqsam is ideal for businesses that rely on phone communication. Whether for sales or support, Maqsam caters to the needs of companies in Arabia prioritizing customer-centric strategies.

## Key features

### Zendesk Suite

- API
- CRM Software
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Customer History
- Customizable Reports
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Surveys & Feedback

### Maqsam

- API
- CRM Software
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Customer History
- Customizable Reports
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.capterra.ae/software/164283/zendesk)
- [View Maqsam Profile](https://www.capterra.ae/software/1068941/Maqsam)
- [View Original Comparison](https://www.capterra.ae/compare/164283/1068941/zendesk/vs/Maqsam)

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