---
description: Compare VICIdial vs UJET and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare VICIdial vs UJET - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [VICIdial \<span\>vs\</span\> UJET](https://www.capterra.ae/compare/135842/164070/vicidial/vs/ujet)

# Compare VICIdial vs UJET

Canonical: https://www.capterra.ae/compare/135842/164070/vicidial/vs/ujet

> Detailed comparison between VICIdial and UJET. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | VICIdial | UJET |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 264 | 140 |
| **Starting Price** | $400.00 | $80.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### VICIdial

Any company wanting a contact center solution without vendor lock-in.

### UJET

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

## Key features

### VICIdial

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- File Transfer
- Inbound Call Center
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Center
- Real-Time Reporting
- Recording
- Reporting/Analytics

### UJET

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- File Transfer
- Inbound Call Center
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Center
- Real-Time Reporting
- Recording
- Reporting/Analytics

## Links

- [View VICIdial Profile](https://www.capterra.ae/software/135842/vicidial)
- [View UJET Profile](https://www.capterra.ae/software/164070/ujet)
- [View Original Comparison](https://www.capterra.ae/compare/135842/164070/vicidial/vs/ujet)

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