---
description: Compare ServiceNow vs OpsGenie and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNow vs OpsGenie - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [ServiceNow \<span\>vs\</span\> OpsGenie](https://www.capterra.ae/compare/152871/170236/servicenow/vs/opsgenie)

# Compare ServiceNow vs OpsGenie

Canonical: https://www.capterra.ae/compare/152871/170236/servicenow/vs/opsgenie

> Detailed comparison between ServiceNow and OpsGenie. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | OpsGenie |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 350 | 154 |
| **Starting Price** | $100.00 | $11.55 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### OpsGenie

SMB and Mid \&amp; Enterprise

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking Software
- Dashboard Software
- Email Management Software
- Incident Management Software
- Issue Auditing
- Monitoring
- Prioritization
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking

### OpsGenie

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Dashboard Software
- Email Management Software
- Incident Management Software
- Issue Auditing
- Monitoring
- Prioritization
- Problem Management
- Real-Time Chat
- Remediation Management
- Reporting/Analytics
- Root Cause Analysis
- Scheduling Software
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking

## Links

- [View ServiceNow Profile](https://www.capterra.ae/software/152871/servicenow)
- [View OpsGenie Profile](https://www.capterra.ae/software/170236/opsgenie)
- [View Original Comparison](https://www.capterra.ae/compare/152871/170236/servicenow/vs/opsgenie)

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