---
description: Compare ServiceNow vs HESK and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNow vs HESK - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow \<span\>vs\</span\> HESK](https://www.capterra.ae/compare/152871/156452/servicenow/vs/hesk)

# Compare ServiceNow vs HESK

Canonical: https://www.capterra.ae/compare/152871/156452/servicenow/vs/hesk

> Detailed comparison between ServiceNow and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | HESK |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 344 | 8 |
| **Starting Price** | $100.00 | $39.95 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### HESK

The software offers helpdesk capabilities to information technology (IT) organizations.

## Key features

### ServiceNow

- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Configurable Workflow
- Contract/License Management
- Data Storage Management
- IT Asset Management Software
- IT Cost Management
- Knowledge Base Management
- Knowledge Management Software
- Monitoring
- Real-Time Chat
- Real-Time Data
- Request Assignment
- Self Service Portal
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

### HESK

- IT Asset Management Software
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View ServiceNow Profile](https://www.capterra.ae/software/152871/servicenow)
- [View HESK Profile](https://www.capterra.ae/software/156452/hesk)
- [View Original Comparison](https://www.capterra.ae/compare/152871/156452/servicenow/vs/hesk)

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