---
description: Compare CTM vs 800.com and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CTM vs 800.com - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CTM \<span\>vs\</span\> 800.com](https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com)

# Compare CTM vs 800.com

Canonical: https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com

> Detailed comparison between CTM and 800.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CTM | 800.com |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 158 | 330 |
| **Starting Price** | $79.00 | $149.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

### 800.com

800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type.

## Key features

### CTM

- API
- Archiving & Retention
- Call Disposition
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking Metrics
- Call Tracking Software
- Callback Scheduling
- Contact Management Software
- Customizable Reports
- Fax Management
- Keyword Tracking
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

### 800.com

- API
- Archiving & Retention
- Call Disposition
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking Metrics
- Call Tracking Software
- Callback Scheduling
- Contact Management Software
- Customizable Reports
- Fax Management
- Keyword Tracking
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

## Links

- [View CTM Profile](https://www.capterra.ae/software/152004/call-tracking-software)
- [View 800.com Profile](https://www.capterra.ae/software/208208/800-com)
- [View Original Comparison](https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare CTM vs 800.com - Capterra United Arab Emirates 2026","description":"Compare CTM vs 800.com and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com","about":[{"@id":"https://www.capterra.ae/software/152004/call-tracking-software#software"},{"@id":"https://www.capterra.ae/software/208208/800-com#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com#breadcrumblist"},"@id":"https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE"},{"name":"CTM","description":"CTM is a conversation analytics software that helps sales and marketing teams gain insights into customer interactions. The platform analyzes call recordings, transcripts, and live conversations to uncover information about customer preferences and behaviors. Features like AskAI enhance data analysis capabilities for more effective decision-making.\n\nThe software includes workflow automation tools such as call routing, lead management, and performance tracking to streamline sales processes. CTM integrates with platforms like Google Ads, HubSpot, and Salesforce to centralize data across systems. With SOC 2 compliance and regulatory solutions for HIPAA and GDPR, CTM maintains security standards. The platform offers API access for customization, along with sub-account structures and white-label options. Through comprehensive analytics and automation capabilities, CTM enables organizations to make data-driven decisions based on customer conversation insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/43f1653b-2dc8-421f-83b6-0697456f0807.png","url":"https://www.capterra.ae/software/152004/call-tracking-software","@id":"https://www.capterra.ae/software/152004/call-tracking-software#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":158},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"800.com","description":"800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action.\n\nActivate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening.\n\nThe AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b12cd8bd-097e-4944-897c-3a6b7e1c739b.png","url":"https://www.capterra.ae/software/208208/800-com","@id":"https://www.capterra.ae/software/208208/800-com#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":330},"offers":{"price":"149","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/30084/telephony/software","@type":"ListItem"},{"name":"CTM vs 800.com","position":3,"item":"https://www.capterra.ae/compare/152004/208208/call-tracking-software/vs/800-com","@type":"ListItem"}]}]}
</script>