---
description: Compare Crisp vs Gupshup and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Crisp vs Gupshup - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Crisp \<span\>vs\</span\> Gupshup](https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup)

# Compare Crisp vs Gupshup

Canonical: https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup

> Detailed comparison between Crisp and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Crisp | Gupshup |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 147 | 35 |
| **Starting Price** | $45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

### Gupshup

Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication

## Key features

### Crisp

- AI/Machine Learning
- API
- Autoresponders
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalization and Behavioral Targeting Software
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics
- SMS Messaging

### Gupshup

- AI/Machine Learning
- API
- Autoresponders
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalization and Behavioral Targeting Software
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics
- SMS Messaging

## Links

- [View Crisp Profile](https://www.capterra.ae/software/151292/crisp)
- [View Gupshup Profile](https://www.capterra.ae/software/1016241/gupshup)
- [View Original Comparison](https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Crisp vs Gupshup - Capterra United Arab Emirates 2026","description":"Compare Crisp vs Gupshup and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup","about":[{"@id":"https://www.capterra.ae/software/151292/crisp#software"},{"@id":"https://www.capterra.ae/software/1016241/gupshup#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup#breadcrumblist"},"@id":"https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Crisp","description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a50b5d6f-47ac-4360-84a0-aa94f09fb0cd.jpeg","url":"https://www.capterra.ae/software/151292/crisp","@id":"https://www.capterra.ae/software/151292/crisp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":147},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Gupshup","description":"Gupshup is the leading platform for building and deploying industry-trained Conversational AI Agents for every business across marketing, commerce, and support use cases. Gupshup Conversation Cloud powers multimodal interactions with industry-trained AI agents so that businesses can go live faster across channels including Voice, WhatsApp, RCS, Web, Mobile Apps and more.\n\nTrusted by 45,000+ customers in 60+ countries across industries, Gupshup handles 120B+ conversational messages annually. Gupshup works with many top brands across industries including eCommerce, retail, payments, fintech, payments, media, travel, automotive, and banking to deliver transformative conversational experiences that accelerate growth and optimize costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f97c5702-d432-4e6e-9474-4741766f75c1.jpeg","url":"https://www.capterra.ae/software/1016241/gupshup","@id":"https://www.capterra.ae/software/1016241/gupshup#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":35},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Crisp vs Gupshup","position":3,"item":"https://www.capterra.ae/compare/151292/1016241/crisp/vs/gupshup","@type":"ListItem"}]}]}
</script>