---
description: Compare ISL Light vs Raiseaticket and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ISL Light vs Raiseaticket - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Remote Monitoring and Management Software](/directory/31715/remote-monitoring-and-management-software/software) > [ISL Light \<span\>vs\</span\> Raiseaticket](https://www.capterra.ae/compare/146892/182383/isl-light/vs/raiseaticket)

# Compare ISL Light vs Raiseaticket

Canonical: https://www.capterra.ae/compare/146892/182383/isl-light/vs/raiseaticket

> Detailed comparison between ISL Light and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ISL Light | Raiseaticket |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 779 | 46 |
| **Starting Price** | $34.90 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### ISL Light

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments.  Strongest markets are Japan, Europe and US.

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Key features

### ISL Light

- API
- Activity Tracking
- Application Management
- Customizable Reports
- Event Logs
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Performance Metrics
- Presentation Streaming
- Projections
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Video Chat
- Video Support

### Raiseaticket

- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View ISL Light Profile](https://www.capterra.ae/software/146892/isl-light)
- [View Raiseaticket Profile](https://www.capterra.ae/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.ae/compare/146892/182383/isl-light/vs/raiseaticket)

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