---
description: Compare CXone Mpower vs ZIWO and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CXone Mpower vs ZIWO - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CXone Mpower \<span\>vs\</span\> ZIWO](https://www.capterra.ae/compare/134775/171265/incontact-call-center-software/vs/ziwo)

# Compare CXone Mpower vs ZIWO

Canonical: https://www.capterra.ae/compare/134775/171265/incontact-call-center-software/vs/ziwo

> Detailed comparison between CXone Mpower and ZIWO. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | ZIWO |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 108 |
| **Starting Price** | $71.00 | $40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### ZIWO

ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC.

## Key features

### CXone Mpower

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Tagging
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Employee Scheduling Software
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Real-Time Reporting
- Recording

### ZIWO

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Tagging
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Employee Scheduling Software
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Real-Time Reporting
- Recording

## Links

- [View CXone Mpower Profile](https://www.capterra.ae/software/134775/incontact-call-center-software)
- [View ZIWO Profile](https://www.capterra.ae/software/171265/ziwo)
- [View Original Comparison](https://www.capterra.ae/compare/134775/171265/incontact-call-center-software/vs/ziwo)

-----

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