---
description: Compare Customer Thermometer vs SmileBack and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Customer Thermometer vs SmileBack - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/32075/nps/software) > [Customer Thermometer \<span\>vs\</span\> SmileBack](https://www.capterra.ae/compare/133435/178951/customer-thermometer/vs/smileback)

# Compare Customer Thermometer vs SmileBack

Canonical: https://www.capterra.ae/compare/133435/178951/customer-thermometer/vs/smileback

> Detailed comparison between Customer Thermometer and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Customer Thermometer | SmileBack |
| **Overall rating** | 4.9/5 | 4.9/5 |
| **Total Reviews** | 18 | 35 |
| **Starting Price** | $9.00 | $99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Customer Thermometer

Any organization (B2B/B2C) of any size that wants to maximize real-time customer feedback, track CSAT, NPS and other metrics, and act upon reliable insights to improve the customer experience – fast.

### SmileBack

Our customers are users of helpdesks, this includes outsourced helpdesks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

## Key features

### Customer Thermometer

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

## Links

- [View Customer Thermometer Profile](https://www.capterra.ae/software/133435/customer-thermometer)
- [View SmileBack Profile](https://www.capterra.ae/software/178951/smileback)
- [View Original Comparison](https://www.capterra.ae/compare/133435/178951/customer-thermometer/vs/smileback)

-----

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