---
description: Compare Freshservice vs Empolis Industrial Knowledge and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Empolis Industrial Knowledge - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Empolis Industrial Knowledge](https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express)

# Compare Freshservice vs Empolis Industrial Knowledge

Canonical: https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express

> Detailed comparison between Freshservice and Empolis Industrial Knowledge. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Empolis Industrial Knowledge |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 685 | 14 |
| **Starting Price** | $19.00 | €500.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Empolis Industrial Knowledge

Knowledge Management for knowledge-intense products, machinery, and equipment across all industries

## Key features

### Freshservice

- API
- Activity Tracking
- Catalog Management
- Chatbot Software
- Collaboration Tools
- Commenting/Notes
- Content Management System (CMS) Software
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop Editor
- Feedback Management
- Full Text Search
- Knowledge Management Software
- Pre-built Templates
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On Software
- Tagging
- Templates

### Empolis Industrial Knowledge

- API
- Activity Tracking
- Catalog Management
- Chatbot Software
- Collaboration Tools
- Commenting/Notes
- Content Management System (CMS) Software
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop Editor
- Feedback Management
- Full Text Search
- Knowledge Management Software
- Pre-built Templates
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On Software
- Tagging
- Templates

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Empolis Industrial Knowledge Profile](https://www.capterra.ae/software/204900/empolis-service-express)
- [View Original Comparison](https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Empolis Industrial Knowledge - Capterra United Arab Emirates 2026","description":"Compare Freshservice vs Empolis Industrial Knowledge and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express","about":[{"@id":"https://www.capterra.ae/software/132997/freshservice#software"},{"@id":"https://www.capterra.ae/software/204900/empolis-service-express#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express#breadcrumblist"},"@id":"https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ae/software/132997/freshservice","@id":"https://www.capterra.ae/software/132997/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Empolis Industrial Knowledge","description":"As standard SaaS software, Empolis Industrial Knowledge* is as versatile as the numerous application scenarios of our 300+ industrial customers: AI-based knowledge management, integrative SaaS solution, and central knowledge hub from engineering to production to service. Create real added value with digitized expertise!\n\nThis software can do more than just digitize and structure your business know-how. It is the central data hub and engine for the digitization of processes along the entire value chain.\n\n*formerly known as Empolis Service Express","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8b050d18-3e8b-4ff9-84bc-96e7208d9e8a.png","url":"https://www.capterra.ae/software/204900/empolis-service-express","@id":"https://www.capterra.ae/software/204900/empolis-service-express#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":14},"offers":{"price":"500","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Management (ITSM) Software","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice vs Empolis Industrial Knowledge","position":3,"item":"https://www.capterra.ae/compare/132997/204900/freshservice/vs/empolis-service-express","@type":"ListItem"}]}]}
</script>